Yolanda Rodriquez Silva was patient and kind. Since I had just had a chemo treatment, had my brain fog. But she got us through all my questions about credit card disputes. All I know is she was f... Ver más
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Consulta las opiniones de los clientes
Marissa very quickly understood why I was disputing my credit card charge and initiated the dispute after asking me a few questions. She provided me a claim number and helped me understand how to tra... Ver más
La empresa ha respondido
Awesome. I can't not express how she help this old geezer has no savy for tech stuff. She was courteous very kind and super patient. She also ask if we would like to sign up for online accounts. Unf... Ver más
La empresa ha respondido
Thank you so much for listening to my concerns. Giving me a detailed message and email with clear instructions and information. It’s so helpful. Great customer service.
La empresa ha respondido
Información sobre la empresa
- Cooperativa de crédito federal
- también en la categoría
- Compañía de financiación y préstamos para coches
- Institución financiera
- Planificador financiero
- Prestamista hipotecario
- Unión crediticia
Sobre First Tech - Professional Service Center Alpharetta
Escrito por la empresa
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Información de contacto
5555 Windward Parkway, 30004, Alpharetta, PR, Estados Unidos
- +1 855-855-8805
4,1
Muy bueno
27 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Yolanda Rodriquez Silva was patient and…
Yolanda Rodriquez Silva was patient and kind. Since I had just had a chemo treatment, had my brain fog. But she got us through all my questions about credit card disputes.
All I know is she was from the East Coast, so hope I clicked on her correct location below.
2 de septiembre de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Ted made the experience so great!
Ted made the experience so great!
14 de enero de 2026
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Don't waste your time trying to open up…
Don't waste your time trying to open up an account with First Tech Federal Credit Union because I just applied for a multi-purpose loan which was a debt consolidation loan and a balance transfer loan to see if I would get approved for one of the other Unfortunately they declined me and I make good money over 250,000 a year and I'm a nurse and I have good credit and they declined me because I'm trying to do a debt consolidation I would never waste my time with First Tech and I will always give a bad review because you guys are not there to help the members you're there to pocket the money yourself and I can't stand you
9 de enero de 2026
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We’re sorry to hear about your experience, but the feedback is appreciated Anthon. Your comments will be shared with leadership and we'll review your concerns and follow up with you. Thank you!
The reason it declined
I made an appointment to solve an issue with my card and Dena solved it quickly giving me further
instructions to avoid this to happen again.
12 de octubre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Both representatives were excellent
Both representatives were excellent. Michelle Rice lead me through the refinance process with expertise and ease. She was extremely helpful and so easy to work with. I appreciate her positive attitude and assistance.
18 de diciembre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
My car payments were made current &…
My car payments were made current & should’ve been ready for pick up Wednesday the 10th. Some how they moved my car without notice knowing I made my payments & was cooperating the whole week prior. I don’t understand why first tech gave the okay to the car so if can be moved . Again since my payments were already made current. There should be no excuse for the car not to be in my possession by now ; as you guys breached the contract . Now I have to miss a day of work & waste more just to get my car that should’ve never left town in the first place . The tow company was waiting for confirmation from the bank so the car can be released instead they take the car to Manheim .
9 de diciembre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Tonio, we wish your experience could have been better and appreciate you taking the time to share it. If you email socialreviews@firsttechfed.com with your contact info and a summary of the issue, we can review and follow up with you about your specific experience. Thank you!
How can you rollover the new card with…
How can you rollover the new card with current automatic accounts? Sometimes its hard to recall what was set up !
8 de diciembre de 2025
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I had an excellent experience working…
I had an excellent experience working with Krishna. She provided outstanding support throughout the entire process of opening my account and assisting with various banking-related matters. Krishna is highly professional, knowledgeable, and always available to help whenever needed. Her proactive approach and dedication made the entire experience smooth and stress-free. I truly appreciate her exceptional service and would highly recommend her to anyone seeking reliable and efficient banking assistance.
Sweta Sanket
11 de noviembre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I was unable to reach an agent when I…
I was unable to reach an agent when I needed one. What? Do these people think the business day ends? Ever? This organization's customers require 24 hr support yet this organization does not provide it.
26 de octubre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
M D, we wish your experience could have been better and appreciate you taking the time to share it. If you email socialreviews@firsttechfed.com with your contact info and a summary of the issue, we can review and follow up with you about your specific experience. Thank you!
Customer service representative Ms Jill…
Customer service representative Ms Jill was the Bomb.com extremely knowledgeable was able to take care of my issue with ease
16 de octubre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
All the questions I asked were answered…
All the questions I asked were answered in a clear understandable way.
10 de septiembre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Couldn't have an individual like her been for informative and helpful.
Awesome. I can't not express how she help this old geezer has no savy for tech stuff. She was courteous very kind and super patient. She also ask if we would like to sign up for online accounts. Unfortunately we been with SSFCU since way back when I join the military 1970s. I don't know what branch she called me from so I noted the first one.
9 de septiembre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Nisha did an exceptional job and was…
Nisha did an exceptional job and was very thorough and helpful! Her customer service skills were outstanding and her attention to detail was excellent! She is truly an asset to your organization!
4 de septiembre de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Marissa very quickly understood why I…
Marissa very quickly understood why I was disputing my credit card charge and initiated the dispute after asking me a few questions. She provided me a claim number and helped me understand how to track the claim.
26 de agosto de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
He was great I think much
21 de agosto de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
1st Tech is great!
Leah was fantastic & easy to work with at the Tanasbourne Oregon branch. She was quick to help me with my transaction.
9 de agosto de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
She didn’t want to help me
4 de agosto de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
We’re sorry to hear about your experience, Wil. This is not the level of service we strive to provide. Your feedback is important, and we’ll address this with our team to prevent future occurrences. We hope to regain your trust. Please email to socialreviews@firsttechfed.com with your contact info so we can review with management and follow up with you. Thank you!
making it to a person
making it to a person, after 0 help of the automated system, I was connected to a person by the name of Leah, who was very helpful. The bot got me in a tizzy and Leah’s calm demeanor and compassion led me to the resolution I needed for today. Which was depositing a check.
People make a difference, tech gets in the way.
Emphasis on community credit union, not robotic credit union*****
4 de agosto de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
Thank you for your kind words, Jake! 💙
The representative is extremely kind…
The representative is extremely kind and knowledgeable. No waiting and explained my issue professionally!
25 de julio de 2025
Opinión espontánea
Respuesta de First Tech - Professional Service Center Alpharetta
That’s what we love to hear!
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