We were served/looked after by David Short. He was fantastic - obliging, knowledgeable, properly paid attention to what we wanted, patient, didn’t pressurise at all, and really entertaining - such a l... Ver más
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Consulta las opiniones de los clientes
Visited Fishpools today to buy 2 Sofas and it was an excellent experience. Everybody I came into contact with was very very friendly. 3 sales people helped me, Paul Nicolaou, Steve H and David D, such... Ver más
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We had such a great experience at Fishpools! We found our dream sofa and table, and Neil made the whole process even better. He was incredibly informative, patient, and genuinely helpful, which ma... Ver más
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We visited Fishpools for the first time to browse for some furniture for our first home. We’d like to especially thank Garry Fiferman who was incredibly helpful when assisting us purchasing a bed. A l... Ver más
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Información sobre la empresa
- Tienda de muebles
- Tienda de muebles para dormitorio
- Accesorios para muebles
- Jardín
- Tienda de mobiliario para oficinas
Acerca de Fishpools
Escrito por la empresa
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Información de contacto
115 High Street, EN8 7AL, Waltham Cross, Reino Unido
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4,9
Excelente
7 mil opiniones
Ha contestado el 75% de las opiniones negativas
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Poor customer service and quality checks
I have recently ordered a tv unit which took over 8 weeks to arrive. The website indicated 4 weeks for order and delivery. I was later told they subcontract shipment which extends delivery times. The tv unit delivered is faulty with an obvious manufacturing fault whereby holes for fixings do not align.
I now have to wait a further 2-4 weeks for a replacement of the tv unit that was a considerable price.
Fishpools should quality check their furniture that is significantly priced.
The customer service team are rude and do not offer any compensation for the poor quality service provided.
21 de abril de 2026
Opinión espontánea
Think twice before you purchase from them
I purchased a display unit from Fishpools last year, and the entire experience has been nothing short of unacceptable. The item arrived with broken parts, and when their team came to “fix” it, they actually caused further damage.
Since then, I’ve been left waiting indefinitely for a replacement part that has still not arrived, rendering the unit completely unusable. Months have passed with no proper resolution.
The level of service has been extremely poor—disorganised, unprofessional, and frankly dismissive. Communication has been impolite and unhelpful throughout. This has been a frustrating and disappointing experience from start to finish, and I would strongly advise others to think twice before purchasing from them.
21 de mayo de 2025
Opinión espontánea
Efficient & punctual
Delivered on time. Very efficient in setting up furniture
21 de abril de 2026
Opinión espontánea
David Short was excellent.
We were served/looked after by David Short. He was fantastic - obliging, knowledgeable, properly paid attention to what we wanted, patient, didn’t pressurise at all, and really entertaining - such a laugh! He found us exactly what we needed plus more. The ranges on display plus all the available options at Fishpools seem to be unlimited, and we had a very enjoyable afternoon there thanks to David!!
17 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that David Short provided such a fantastic experience, being obliging, knowledgeable, attentive and patient, all while making your visit enjoyable and relaxed. It’s great to know he helped you find exactly what you needed and more. We’ll be sure to pass on your kind comments to him.
We’re also pleased you enjoyed the wide range of options available and had such an enjoyable time with us.
Kind regards,
Fishpools
Perfect service and the delivery was…
Perfect service and the delivery was amazing
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you received perfect service and that the delivery was amazing. We really appreciate your kind comments and hope to assist you again in the future.
Kind regards,
Fishpools
David D was very helpful and guided us…
David D was very helpful and guided us through the products to suit our n2eds
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that David D was very helpful and guided you through the products to find what best suited your needs. We’ll be sure to pass on your kind comments to him.
Kind regards,
Fishpools
David D provided exceptional assistance…
David D provided exceptional assistance in my search for the ideal sofa for my new home. His expertise and valuable recommendations made the entire process remarkably smooth and enjoyable. Highly recommend!
19 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback and recommendation.
We’re delighted to hear that David D provided exceptional assistance and that his expertise and recommendations made your sofa search smooth and enjoyable. We’ll be sure to pass on your kind comments to him. We hope you love your new sofa in your home.
Kind regards,
Fishpools
The purchasing of 2 sofas & 9 cushions.
Visited Fishpools today to buy 2 Sofas and it was an excellent experience. Everybody I came into contact with was very very friendly. 3 sales people helped me, Paul Nicolaou, Steve H and David D, such friendly and helpful people, very different atmosphere from The Fishpools of old. Nothing was too much trouble for these boys, and purchasing was a lot of fun. I also bought from another department 9 cushions served by Belinda who went the extra mile to find them all for me - lovely lady. A very successful winning team all round.
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such an excellent experience when purchasing your sofas, and that Paul Nicolaou, Steve H and David D made the process enjoyable, friendly and stress-free. It’s also fantastic to hear that Belinda went the extra mile to help you find your cushions, we’ll be sure to pass on your kind comments to all of them.
It’s great to know you noticed such a positive atmosphere in store and that the whole experience was a fun and successful one.
Kind regards,
Fishpools
Many thanks from Anjana
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your feedback, it’s very much appreciated.
Kind regards,
Fishpools
Fantastic customer service
Had great customer service from David D today when we purchased a sofa. He was very friendly, helpful and is a great salesman. He even gave Terry a cake 🎂
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that David D provided great customer service and made your sofa purchase such a positive experience. It’s wonderful to know he was friendly and helpful and the cake for Terry was a lovely touch 🎂 We’ll be sure to pass on your kind comments to him.
Kind regards,
Fishpools
Outstanding service
Manager, George, was superb! Helpful, knowledgable and friendly without being overbearing or pushy. Made sure we got exactly what we were after. Can’t wait to have the new furniture delivered!!
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that George provided such superb service, being helpful, knowledgeable and friendly without being pushy. It’s great to know he ensured you found exactly what you were looking for. We’ll be sure to pass on your kind comments to him. We hope you love your new furniture when it arrives.
Kind regards,
Fishpools
David Dulieu is always so helpful
David Dulieu is always so helpful, professional and always knows his stuff he is a credit to Fishpools, Fishpools is such a great company you can always find what you are looking for It is always a great experience
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that David Dulieu continues to provide such helpful and professional service, and that his knowledge makes such a positive difference to your experience. It’s great to know you always find what you’re looking for at Fishpools and that each visit is a great one. We’ll be sure to pass on your kind comments to him.
Kind regards,
Fishpools
Chanel made spending money a pleasure.
Customer service as always in Fishpools was perfect however our interaction today with Chanel was outstanding, so helpful, cheery and engaging. Team players like Chanel are hard to find and an asset to any establishment. We personally want to thank her for her help today, she made spending money a pleasure.
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you continue to receive perfect customer service at Fishpools and that your experience with Chanel was especially outstanding. It’s fantastic to know she was so helpful, cheerful and engaging, and that she made your visit such an enjoyable one. We’ll be sure to pass on your kind thanks and recognition to her.
Kind regards,
Fishpools
Fantastic friendly service with David D
Fantastic friendly service with David.
Great advice and patience
And friendly banter
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that David provided such fantastic, friendly service, along with great advice and patience, and that the friendly banter made your experience even more enjoyable. We’ll be sure to pass on your kind comments to him.
Kind regards,
Fishpools
Very friendly delivery men
Very friendly delivery men. Carried the chairs through to the kitchen. Very polite and respected our property and considerate parking
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team were very friendly and polite, and that they took care to respect your property while delivering your chairs. It’s also great to know their considerate approach, including parking, was appreciated.
Kind regards,
Fishpools
It was a fast and efficient service…
It was a fast and efficient service leaving no packaging or mess behind. The chairs were left where I requested.
18 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that you received a fast and efficient service, with everything left clean and tidy and your chairs placed exactly where requested.
Kind regards,
Fishpools
In store the sales person was friendly…
In store the sales person was friendly very informative and helpful without being pushy. Delivered on time and delivery guys were helpful
16 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our in-store team were friendly, informative and helpful without being pushy, and that your delivery arrived on time with a helpful team. It’s great to know you had a positive experience from start to finish.
Kind regards,
Fishpools
Darrin and his partner - settee delivery
Darrin and his partner were very considerate, careful and very helpful.
The delivery and positioning of the furniture was brilliant
Thank you Guy's
17 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that Darrin and his colleague were considerate, careful and very helpful, and that the delivery and positioning of your furniture was brilliant. We’ll be sure to pass on your kind comments to them.
Kind regards,
Fishpools
Infinity sofa
I had some questions to ask before deciding to buy the infinity sofa. David Dulieu Was extremely helpful arranging fabric samples to help me choose. He was courteous at all time and patient while I made my decision.
16 de abril de 2026
Opinión espontánea
Respuesta de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that David Dulieu was extremely helpful in arranging fabric samples and supporting you through your decision. It’s great to know his courteous and patient approach made the process easier for you. We’ll be sure to pass on your kind comments to him.
Kind regards,
Fishpools
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