Fitch & Fitch Opiniones 

394
TrustScore: 5 sobre 5

5,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... Ver más

Valorada con 5 estrellas sobre 5

Susan was excellent, she was able to secure a rate about 1 % lower than we were getting, as we were on a Visa. You could always reach the company.

Valorada con 5 estrellas sobre 5

They were super helpful, especially Danni! She made the process so smooth and seamless. They answered all of our questions quickly and fully. Would recommend!

Valorada con 5 estrellas sobre 5

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... Ver más

Información sobre la empresa

  1. Corredor hipotecario

Escrito por la empresa

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

394 opiniones

5 estrellas
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1 estrella

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5,0

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(394)

80 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The perfect brokers!

Everyone I dealt with at Fitch and Fitch was incredibly helpful and kind. I had attempted to apply for one mortgage beforehand, and that was a complete waste of time, it's much simpler with Fitch and Fitch. I will be using them if/when I next move for sure. Huge shout out to Stephen and Emily!

6 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Both Ben and Jay have been absolutely…

Both Ben and Jay have been absolutely wonderful in dealing with our mortgage, so approachable and helpful and have made such a difference to our experience as a whole with regards to moving house. I couldn’t recommend them more!

5 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exemplary mortgage advice and support

Exemplary mortgage advice. David was a reassuring and experienced hand in seeing us through our purchase, advising on possible mortgage options and providing clear guidance at every stage. Strongly recommended.

14 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend

Excellent advice and guidance from Matthew Holloway from start to finish. Jay Magee ensured that our application was processed swiftly and kept us informed of progress at every step.

4 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ben Hart and Jay Magee

We’re so grateful to Ben Hart and Jay Magee for helping us secure our mortgage. As first-time buyers, we were quite anxious, but they made the whole process so much easier. They explained everything clearly and were always available to answer our questions. Their professionalism and support truly put us at ease. Highly recommended.

19 de mayo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I felt rushed through at times

I felt rushed through at times, for example, we were very briefly talked through options for life insurance and told to email back to arrange a video call to discuss it all, and then we were told that it wasn’t necessary unless there was anything specific to discuss. The broker then filled out a consent form each of our behalves, consenting for our medical records to be accessed - but none of this was even discussed with us, the broker had signed on our behalf as us (put my name in the form and signature). This may be how things are done but it was a surprise as we were not told this would be the case. We were also not given any exclusive rates (which is how the service was sold) and I don’t feel the broker made any difference at all - we could have found the mortgage ourselves. When video calling the call kept braking up, which I understand is not the fault of the broker at all, but it only added to us feeling as though we were agreeing to things we were not sure about. We also had another broker take over and jump into an email chain but they clearly had not been filled in about our case and asked us to send over the same information, leading to duplication and re-explanations. I don’t think the service provided is as straight forward as they claim, I felt like they were trying to rush us through as quickly as possible to get to the next client. Having said that, the brokers themselves are all very nice and approachable when speaking on video call - it’s just a shame the call froze so much. The true benefit is that they will change the rates if the market lowers, which I imagine is a much easier process than if you were trying to do this yourself.

16 de mayo de 2025
Opinión espontánea
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Respuesta de Fitch & Fitch

Dear Char,

Thank you for taking the time to share your feedback — we genuinely appreciate it.

We’re naturally disappointed to hear that aspects of your experience didn’t meet the high standards we set for ourselves at Fitch & Fitch. Our service is built around clear communication, personalised advice, and absolute professionalism, and we’re sorry that, on this occasion, we fell short of your expectations.

That said, we’re pleased to hear you found our brokers friendly and approachable, and that you recognised the benefit of our rate-switching service — which is designed to protect our clients’ ongoing interests, not just at the point of application.

We’re grateful for your honest feedback and will review your comments carefully with the relevant teams. A senior member of the team will be in touch directly to ensure that the service you continue to receive reflects the seamless, high-quality experience we always aim to deliver.

Warm regards,

Director
Fitch & Fitch

Valorada con 5 estrellas sobre 5

Amazing service, I couldn’t ask for more!

Amazing service from beginning to end, excellent communication, found us a very competitive mortgage with options and offered helpful advice - all the staff members we had contact with went above and beyond, we literally couldn’t fault them or ask for a better service! I highly recommend Fitch and Fitch!

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The most supportive team

We had a brilliant experience with Fitch&Fitch. They helped us with every aspect of our mortgage case, from finding the best offer to insurance. They are very proactive, accommodating and quick to respond and we appreciated all their help throughout the process. Special thanks to Chris, Jay and Angela, for their great service.

25 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, always above and beyond and delivered accurate advice and information in a timely manner. Excellent experience. Could not be happier because they do what they say they will when they will and have been extremely proactive even working together a year ahead of when we finally were able to source a property and buy. Thanks so much

7 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and support

Fitch & Fitch, particularly Susan Dennny has been exceptionally approachable, responsive, and, most importantly, understanding throughout our remortgage journey. Her professionalism and support made the entire process smooth and stress-free. We would highly recommend their services to friends, family, and anyone seeking a reliable and customer-focused experience.

6 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional, timely, and friendly

Absolutely fantastic broker, I always recommend them to my friends and family.

In particular Dani and Angela have a wonderful manner about them, they always answer questions promptly and are generally just lovely people.

I’ve used F&F twice now, once for a first-time mortgage and again to remortgage at the end of my fixed term. Both time the team excelled in getting me the best rate and ensuring that the process was smooth.

Unlike other brokers that I spoke to that use their position to try and hawk every product that they can possibly receive commission for, the team at F&F are impartial and provide the best advice for your current position.

When my new fixed term runs out I’ll be straight back!

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Application for a Mortage

Chris made our application for a mortgage so simple and was on hand to answer any questions we had at any point. Thank you to Chris for making this so simple and straight forward for our first mortgage.

29 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional

Very professional, application dealt with quickly and efficiently. Excellent communication throughout the process.
From now on they will be my "go to" Mortgage broker.

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Experience

Great Experience, Stephen was really helpful and guided us through the whole process. We wasn’t going to use a broker but so glad we did. Thanks again!

14 de abril de 2025
Opinión espontánea

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