Flogas Britain Limited Opiniones 

We are a small Community Amateur Sports Club, a Bowls Club to be precise. We have less than 100 members, avge age 75 to 80. We struggle to cover the costs of a grass green, but manage to keep the club going. As Treasurer, I have recently embarked on a cost review, and have seen that we are being drastically overcharged for our Lpg. Upon investigation, it seems that our last contract was taken out in 2019, for just 12 months. Since then costs have risen, and we have been offered the following terms....LPG at 80 pence per litre, fxd just 12 months. The contract length 5 years. On top of that a 26p per day tank rental charge, which incidentally we have never paid before. Comparing this to a local family company, where we have been offered an open contract at 60p per litre, no rental fee.
I asked about cancelling. Apparently on the 2019 contract it quoted a tank removal fee of £995 plus vat, and a 12 month notice period.
So, I feel that we are being handcuffed to Flogas, we cannot really afford to pay out £995 + vat, although on a very long term basis we would work out better off.
This offer by Flogas is their best offer, having dropped from 95pence per litre until I called them.
If they could come closer to the local company, and knock off the rental fee, we would possibly stay, or if they could not, maybe reduce/remove the Tank removal fee.

Pleased to say we have come to an agreement. Thank you for listening.

Received a renewal email and called to query a few things.
Helen could not have been more helpful. She listened carefully and answered all my concerns.
In fact, it was the confidence Helen gave me that had me decide there and then to continue with FLOW GAS on a further 2 year contract.

Overall good experience in switching from previous supplier. Much better value.

As a new customer of Flogas i am extremely pleased with all aspects of their customer service

Five Star all the way

We have bottled gas for heating and use Flogas. Every time we have to make an order we get excellent service, polite and caring people and the gas is delivered very quickly. Lewis Gordon was very pleasant and helpful. No hassle ordering at all.

​We recently decided to move our LPG gas supply to Flogas because they had an attractive offer with a two-year price cap.
​The entire transfer process was completely seamless, and it was an absolute breath of fresh air to deal with them. A special mention has to go to Helen, who guided us through the switch process. Her customer care was second to none—professional, friendly, and efficient.
​I genuinely wish other companies and industries matched the high standard of customer service we experienced with Helen and Flogas. Highly recommended!

Gas delivery by Chris Doran on 23/9/26.
Very pleasant person, delivered a quick & polite service.

John McLean delivered propane efficiently and professionally.Extremely good driver as we live in a narrow road and his driving /parking was first class!

Prompt, helpful, got the job done.

Very easy and straightforward process for ordering my 19kg propane bottles. Cheaper than local suppliers too, even with delivery. Samia was friendly and quickly got my account setup and placed my orders.

Helen was very helpful and called on the day requested for the callback. Her help in organising my account was professional and informative. Questions were answered in adequate detail for me to feel informed in my decision making. Altogether, a positive call. Thank you, Helen.

I think the level of service we received from Helen whilst renewing our contract played a significant part in our positive experience.

Great service by Helen, who kindly took my details and confirmed my contract . Smooth and helpful.

Helen, from flogas customer services dealt with the renewal of contract really well, and explained everything in detail to make sure I was happy to go ahead with the renewal.

Very fast response. No fuss, all good.

Needed a replacement gas tank after 25 years of service in rural Highland weather! The whole process using a HIAB crane over a brick shed and sturdy carport took 2 hours, as advised. Pre appointment contact by email was clear and informative. The previous day check ensured all was in place for a safe procedure. Staff were aware of my disabilities and accommodated my needs during the time they were here. DJ Macauley, engineer (who did initial assessment) and Kevin (HIAB driver) successfully exchanged gas tank and reconnected the system, checking the boiler was working before they left. The men were skilled, efficient, pleasant, polite, friendly, careful on the property and clearly experienced at their respective jobs. Which made this a good experience for me and kept stress levels to a minimum. My gas levels in the new tank were 1% difference after the transfer which I thought was amazing. Excellent service Flogas and the staff I had contact with, are a great asset to your company.

I had my external gas pipe replaced by James Grennan, Paul Thomas and Mark Robinson. They were very friendly, polite and very professional. I highly recommend them if you need any civils work doing.

Auastain 2744 or 27114 was brilliant super friendly and helpful