Switched from SSE to Flogas. Was told all was good and okay. Now I am receving supply disconnection notice from SSE, and no communication from Flogas and total nightmare to get hold of someone reliabl... Ver más
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Consulta las opiniones de los clientes
Your agent Martin was so pleasant after I gave him the incorrect eircode and he drove miles out of the way. His explanation was detailed but so easy to understand.He made the change of provider so ea... Ver más
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We have an ongoing issue at the moment through no fault of our own.It is not sorted yet but Nathan in customer service was very understanding & went above & beyond to find answers.He was an absolute g... Ver más
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I have recieved a call back this afternoon and can say Flo gas were amazing. Gave me the information and discussed other options with me. Thank you for this I have spent all day trying to get throu... Ver más
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Información sobre la empresa
Escrito por la empresa
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Información de contacto
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Irlanda
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3,3
Medio
1 mil opiniones
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Helpful staff
Helpful staff, clear website. Good prices at the moment anyway!! only downside was a bit of a wait on hold for someone to answer !!
10 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Sally,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you found our staff helpful, our website easy to use, and our prices competitive. We also appreciate your honest feedback regarding the wait time when contacting us. We know how important it is to receive timely support, and we're continuing to focus on improving our response times to provide an even better experience for our customers.
Thank you for choosing Flogas, and we appreciate your recommendation.
Kind regards,
Gill G
Customer Experience Team
The sales rep explained clearly about…
The sales rep explained clearly about everything.
3 de junio de 2026
Respuesta de Flogas Ireland
Hi Christina,
Thank you for taking the time to leave us a review.
We're delighted to hear that our sales representative explained everything clearly and made the process easy to understand. We believe it's important that our customers have all the information they need to make informed decisions, so it's great to know this was reflected in your experience.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
I would like to see more expediency
I would like to see more expediency, for example I haven't received a gas bill as yet.
3 de junio de 2026
Respuesta de Flogas Ireland
Good Evening Liam,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that you've had a positive experience so far. In relation to your gas bill, if you have recently joined Flogas, your first bill will be generated once we receive your consumption information from Gas Networks Ireland. This information is provided to us by the network operator and is required before we can accurately issue your bill.
If you have any concerns or would like us to check the status of your account, please don't hesitate to get in touch with our Customer Service team.
Thank you for choosing Flogas, and we look forward to serving you.
Kind regards,
Gill G
Customer Experience Team
You made it so easy to transfer my…
You made it so easy to transfer my business to your company
4 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Edmond,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process of transferring your business to Flogas so easy. We understand how important a smooth transition is, and we're pleased that our team was able to make the switch straightforward and hassle-free for you.
Thank you for choosing Flogas. We look forward to supporting your business in the years ahead.
Kind regards,
Gill G
Customer Experience Team
Seamless changeover to get connection
3 de junio de 2026
Respuesta de Flogas Ireland
Hi John,
Thank you for taking the time to leave us a review.
We're delighted to hear that your changeover was seamless. Making the switching process as straightforward and hassle-free as possible is important to us, so it's great to know that this was your experience.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Michael,
Thank you for your review and for choosing Flogas.
We're pleased to hear that you were happy with the service you received. Providing a positive experience for our customers is always our goal, so it's great to know we've met your expectations.
We appreciate your support and look forward to continuing to serve you.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Customer
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the process easy and that our rates were competitive. Providing great value and a straightforward customer experience are key priorities for us, so it's great to know we've delivered on both.
Thank you for choosing Flogas, and we look forward to continuing to serve you.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Jason
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the process very easy and that you would recommend us. Providing a simple and straightforward experience for our customers is something we work hard to achieve, so it's great to know we've met your expectations.
Thank you for choosing Flogas and for your recommendation.
Kind regards,
Gill G
Customer Experience Team
Transferring from my previous supplier…
Transferring from my previous supplier was done by the rep, very helpful and pleasant man. Everything was explained re charges etc.
3 de junio de 2026
Respuesta de Flogas Ireland
Dear Miss Anna,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that your switch to Flogas was made easy and that our representative was helpful, friendly and took the time to clearly explain everything, including the charges involved. We believe that transparency and excellent customer service are key to providing a positive experience, so it's great to know this was reflected in your interaction with us.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Anne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the process very straightforward. Making things simple and hassle-free for our customers is something we continually strive for, so it's great to know we delivered that experience for you.
Thank you for choosing Flogas and for sharing your feedback.
Kind regards,
Gill G
Customer Experience Team
Breach of contract and now wont reply
October 2025 I entered into a new contract with flogas and I noticed in April that I was been charged full tariff instead of what was in my contract, I emailed flogas on 28th of April and ever since up untill today I just keep been told to wait it is been investigated even though I have emails stating I was in contract and I was been overcharged since October 2025, ive lost count the amount of emails between myself and different customer service people. So today again I said I would email to see what is happening since last I heard from anyone was 8th of May and now apparently their mailboxes are full.. I can only assume i have been blocked and I will now have to report the company to the CRU.
That email socialescalations.@.flogas.ie does not work
Update:
Since then I have received refund and a bill on the same day, they gave my money back and then took it straight back still on the wrong unit price, this company is a joke. I have emailed and now again they are not replying
Now finally August 2026 it is fully sorted on the right unit price and all refunded what i was due, i look forward to the end of my contract, i will never go with this company again.
28 de abril de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Deirdre
*Update - Hi Deirdre , if you remove the . before the @ and the . after the @ the address is valid. We structure it this way when publishing to stop bots scraping the email address. Gill *
Thank you for taking the time to leave a review.
We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when you feel you're not receiving the level of support you need, particularly after making the decision to switch suppliers.
We would appreciate the opportunity to look into the issues you've experienced and see if there is anything we can do to help. If you're willing, please send through your account information to Socialescalations.at.flogas.ie.
I do apologise for the frustration caused, we are here to help. I've checked the mailboxes and currently all mailboxes are active and operational but if you can send an email to the address above the escalations team can investigate.
Kind Regards
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Marek,
Thank you for taking the time to leave us a review.
We're delighted to hear that switching to Flogas was easy and that you're happy with the price you received. We work hard to make the switching process as simple and hassle-free as possible while continuing to offer great value to our customers.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
Good customer service made nice and…
Good customer service made nice and easy to set up would definitely recommend
8 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Jack
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the setup process straightforward and that our team provided good customer service throughout. Making things easy for our customers is something we strive for, so it's great to know we delivered on that occasion.
We really appreciate your recommendation and thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Do NOT expect any support
Do NOT expect any support or even simple service from these people, they don't provide any, they talk about it but do nothing.
I moved from Energia and it was the sorriest thing I did for years!
I will do my research more thoroughly in all future moves!
This was a big mistake!
4 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Aubrey
Thank you for taking the time to leave a review.
We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when you feel you're not receiving the level of support you need, particularly after making the decision to switch suppliers.
At Flogas, we are committed to providing a positive experience for our customers, and it's disappointing to learn that this was not reflected in your interactions with us. We take feedback such as yours seriously as it helps us identify where we need to improve.
We would appreciate the opportunity to look into the issues you've experienced and see if there is anything we can do to help. If you're willing, please send through your account information to Socialescalations.at.flogas.ie.
I do apologise for the frustration caused, we are here to help.
Kind Regards
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning
Thank you so much for taking the time to leave feedback on your recent experience with Flogas.
Kind Regards
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Afternoon Seamus
Thank you so much for sharing your experience. We really appreciate the feedback.
Kind Regards
Gill G.
Customer Experience Team
Ongoing complaint since January as…
Ongoing complaint since January as Flogas created 2 electricity accounts and debited money when no bill issued. Have requested a call back from a manager numerous times and no call.
Worst customer service I have experienced.
22 de enero de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Evening Lorcan,
If you can send through your information to Socialescalations.at.flogas.ie and the team can review understand what has happened and engage with our teams to resolve for you.
I apologise for any frustration caused.
Kind Regards
Gill G
Customer Experience Team
Big thank you to Adrienne
Big thank you to Adrienne, who was very helpful and patient. She took the time to understand the issue and to explain each step to me and resolve the issue I had.
27 de mayo de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Hi Mark
Thank you so much for taking the time to leave this review. We’re delighted to hear that Adrienne was able to help and provide such a positive experience.
Taking the time to fully understand a customer’s issue and clearly explain the resolution is exactly the level of service we aim to provide, so it’s fantastic to see this recognised. I will be sure to pass your kind feedback on to Adrienne.
Thanks again for your support.
Kind Regards
Gill G
Customer Experience Team
Absolute shambles, threatening letter
Absolute shambles. They credited my account by €50 in error after I closed it. I got a letter threatening legal action out of the blue for the money back. They had apparently called me once but I hadn't answered. They had apparently called me another time and I had answered (no calls on the stated dates on my call log).
They apparently had tried to take the money back from the bank but they couldn't (I hadn't cancelled the direct debit).
No request letter had ever been received before this one.
I called the company. They recorded my call but didnt allow me to do so. He wouldnt give his surname.
I paid the money immediately and they stressed that my credit rating wouldnt be affected. Shall I believe them?
22 de mayo de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Dominic
If you can email me at SocialEscalations.at.flogas.ie with your account information , I will have the escalations team investigate and confirm the situation and ensure you get an update back.
Kind Regards
Gill G
Customer Experience Team
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Jacob at Flogas regarding my account, and I cannot recommend him highly enough. Jacob was exceptionally professional, knowledgeable, and took the time to ensure all my questions were answered in detail. His proactive approach and clear communication made the entire process seamless. It is rare to find someone who combines such technical expertise with genuine care for the customer. A fantastic asset to the Flogas team.
22 de mayo de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good afternoon Edward,
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear about your experience with Jacob and the support he provided. I will ensure your feedback is shared with him and the wider team as it’s always appreciated when colleagues are recognised for delivering excellent customer service.
Thanks again for your kind words.
Kind Regards
Gill G
Customer Experience Team
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