Switched from SSE to Flogas. Was told all was good and okay. Now I am receving supply disconnection notice from SSE, and no communication from Flogas and total nightmare to get hold of someone reliabl... Ver más
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Consulta las opiniones de los clientes
Your agent Martin was so pleasant after I gave him the incorrect eircode and he drove miles out of the way. His explanation was detailed but so easy to understand.He made the change of provider so ea... Ver más
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Double charged us and made many false claims about payments even though we have statements and reciepts. Told us 8-10 weeks to be refunded. Poor customer service. After making two complaints officiall... Ver más
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We have an ongoing issue at the moment through no fault of our own.It is not sorted yet but Nathan in customer service was very understanding & went above & beyond to find answers.He was an absolute g... Ver más
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Información sobre la empresa
Escrito por la empresa
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Información de contacto
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Irlanda
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3,3
Medio
1 mil opiniones
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customer service
10 de junio de 2026
Respuesta de Flogas Ireland
Hi There !
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you were happy with the customer service you received. Providing a helpful, friendly and efficient experience for our customers is always our goal, so it's great to know we've met your expectations.
We really appreciate your feedback and thank you for choosing us.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Luis,
Thank you for taking the time to leave us a review.
We're delighted to hear that your switch has been a great experience so far. Making the process simple and hassle-free for new customers is something we work hard to achieve, so it's great to know we've made a positive first impression.
Thank you for choosing us, and we look forward to continuing to provide you with excellent service.
Kind regards,
Gill G
Customer Experience Team
My new energy supplier on a 1 year contract
Customer service was good & informative but I had to wait too long for somebody to pick up the phone & answer
12 de junio de 2026
Respuesta de Flogas Ireland
Good Evening Sean,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our customer service team helpful and informative. However, we're sorry that you experienced a longer wait time than expected before speaking with an advisor.
We appreciate your feedback and are continually working to improve our service levels and reduce waiting times for our customers.
Thank you for your patience and for choosing us.
Kind regards,
Gill G
Customer Experience Team
Switched to Flogas Smart Dual Fuel EV…
Switched to Flogas Smart Dual Fuel EV Night Charge 29% Electricity & 28% Gas loyalty Discount as it is the cheapest Dual Energy tariff on the Irish market. Switching is simple and very straightforward. Received confirmation immediately when the onboarding process was completed by Flogas.
16 de junio de 2026
Respuesta de Flogas Ireland
Thank you, Noel, for taking the time to share your experience.
We're delighted to hear that you found our Smart Dual Fuel EV Night Charge tariff to be competitive and that the switching process was simple and straightforward. Making it easy for customers to join Flogas, while offering great value, is something we continually strive for.
Thank you for choosing Flogas, and we're pleased to have you on board.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Carmel,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the switch process easy and quick, and that everything was explained clearly throughout. Making it simple for customers to join us is something we work hard to achieve, so it's great to know we delivered that experience for you.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
The whole process of signing up was…
The whole process of signing up was straight forward and easy.
11 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Tina,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the sign-up process straightforward and easy. We work hard to make joining as simple and hassle-free as possible, so it's great to know we delivered that experience for you.
Thank you for choosing us, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
Great compy great deals easy to talk…
Great compy great deals easy to talk with and where absolutely brilliant in handling my account thank you very much . And becoming a new customer I got a great deal and free tickets to Emmerald park be good for my nippers 10/10
10 de junio de 2026
Respuesta de Flogas Ireland
Good Morning Derek
Thank you for your fantastic review and for choosing us as your new energy supplier.
We're delighted to hear that you found the team easy to deal with and that your account setup was handled so smoothly. It's great to know you were happy with the offer you received, and we hope you and your family have a fantastic day out enjoying Emerald Park!
We really appreciate your recommendation and your 10/10 feedback. Thank you for taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
I prefer to deal with humans so I…
I prefer to deal with humans so I phoned the company. I got through quite easily. The sales person was very clear and could answer all the questions I asked.
It was a relatively short call and it was sorted.
I enquired about solar roof panels and SEAI grants. The following day I got a call from a member of their solar team. He emailed me the relevant forms after the phone call.
I am extremely impressed with the level of customer service from all their staff.
I highly recommend this company.
9 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Hi Patrick,
Thank you for taking the time to share your experience.
We're delighted to hear that you found our team easy to contact and that your questions were answered clearly and efficiently. Providing knowledgeable, personal service is very important to us, so it's great to know that both our sales and solar teams were able to support you with your enquiry and provide the information you needed regarding solar panels and SEAI grants.
Your kind words and recommendation mean a great deal to us, and we will be sure to share your feedback with the teams involved.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
I lost power for over four hours when I…
I lost power for over four hours when I phoned Flogas I was told it was an Esb issue when I called out Esb they said it was Flogas. I phoned bk only when I insisted they looked further and it was Flogas issue
More emails re the meter as it was a pre paid meter. Nothing but issues since I switched. And all because of poor communication and lack of direct instruction.
11 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Dympna
If you can send through your information to Socialescalations.at.flogas.ie and the team can review and understand what happened and understand where the process failed and revert to you,
Kind Regards
Gill G
Customer Experience Team
Solar Export Credit not being issued to correct amount
I have noticed that my export credit that Flogas has given me is less than half recorded by Electric Networks Ireland. I wrote to customer service addressing it to the email address on the bill. I then got a bounce back saying my email could not be delivered because their customer service mailbox was full and could not accept any emails. Seriously?? I then emailed their complaints email, which is again noted on their email. This was over a week ago and no reply. I followed up after a week …….. but nothing.
15 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Afternoon Gareth
If you can send through your information to Socialescalations.at.flogas.ie I will have the team escalate and get an update for you.
Apologies for any frustration caused , but if you would give us the opportunity to resolve I am confident we can get a positive answer for you.
Kind Regards
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Mary,
Thank you for taking the time to leave a review. We're delighted to hear that you're pleased with your deal with Flogas. We appreciate your feedback and are delighted to have you as a customer.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Hugh,
Thank you for taking the time to leave a review. We're delighted to hear that the transfer process was straightforward and easy. We understand that the real test is when the first bill arrives, and we're committed to ensuring that your experience continues to be a positive one.
If you have any questions about your account or billing, our team will be happy to help.
Kind regards,
Gill G
Customer Experience Team
Absolutely shocking incompetent service…
Absolutely shocking incompetent service from FloGas! I emailed in April to say I would be leaving end of May and enquired as to what I need to do! On the day I moved out I took final readings and uploaded to portal. (Since received invoice and paid) Yet since then I have had 5 different interactions with different members of staff. Ranging from telling me I didn’t do it correctly, unable to confirm that I have moved out, further bills sent to me since I left property. Once I reply to their questions they disappear and never respond! Very infuriating! AVOID
11 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Afternoon Richard
Thank you for taking the time to leave a review.
We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when you feel you're not receiving the level of support you need, particularly after making the decision to switch suppliers.
At Flogas, we are committed to providing a positive experience for our customers, and it's disappointing to learn that this was not reflected in your interactions with us. We take feedback such as yours seriously as it helps us identify where we need to improve.
We would appreciate the opportunity to look into the issues you've experienced and see if there is anything we can do to help. If you're willing, please send through your account information to Socialescalations.at.flogas.ie.
I do apologise for the frustration caused, we are here to help.
Kind Regards
Gill G
Customer Experience Team
Customer service …
One month ago today I tried ringing Flogas about my bill I was left waiting in a queue for an eternity and then was cut off. I then decided to send an email with my query to their customer support email. One month later I still haven’t got a response I then sent another email today to their customer support email. I got a response saying “Delivery failed” due to their mailbox being full. This is an absolute joke This is a utility company providing gas and electricity to customers and they can’t even engage. So disappointed in the service with a company who claim they pride themselves in their service
11 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning John ,
We apologise for any frustration or delays you have experienced.
We know how important it is to receive timely support, and we're continuing to focus on improving our processes to provide an even better experience for our customers.
We are aware of the error currently but emails are coming through to us , the team are focused on resolving the issue.
Please be assured that the team will get to your email and answer any queries.
In the meantime you can emailSocialEscalatiions.at.flogas.ie and our escalations team can handle any queries for you.
Regards
Gill G
Customer Experience Team
Best prices
Best prices, easy to navigate site, very easy to switch. Looking forward to our trip to Emerald park with free tickets from Flogas :)
11 de junio de 2026
Respuesta de Flogas Ireland
Hi Eugenia,
Thank you for your fantastic review!
We're delighted to hear that you found our prices competitive, our website easy to navigate, and the switching process straightforward. Making things simple for our customers is always our goal.
We're also thrilled that you're looking forward to your trip to Emerald Park! We hope you have a wonderful day out and make some great memories.
Thank you for choosing Flogas and for taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
Do yourself a favour and avoid Flogas
Do yourself a favour and avoid Flogas. I had a dreadful experience trying to sign up. I signed up with Flogas in February this year and received a welcome email, but the switch never completed. I made repeated follow-up calls and later had to raise a formal complaint. I remained on higher rates with my existing supplier while trying to get answers. In my experience, the onboarding and complaint handling were very poor and no practical remedy was offered promptly. I am still in the dark and its June!!
10 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Afternoon Austin ,
We apologise for any frustration or delays you have experienced. We had migrated to a new system around this time and unfortunately this did affect your switch.
We know how important it is to receive timely support, and we're continuing to focus on improving our processes to provide an even better experience for our customers.
Regards
Gill G
Customer Experience Team
Helpful staff
Helpful staff, clear website. Good prices at the moment anyway!! only downside was a bit of a wait on hold for someone to answer !!
10 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Sally,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you found our staff helpful, our website easy to use, and our prices competitive. We also appreciate your honest feedback regarding the wait time when contacting us. We know how important it is to receive timely support, and we're continuing to focus on improving our response times to provide an even better experience for our customers.
Thank you for choosing Flogas, and we appreciate your recommendation.
Kind regards,
Gill G
Customer Experience Team
The sales rep explained clearly about…
The sales rep explained clearly about everything.
3 de junio de 2026
Respuesta de Flogas Ireland
Hi Christina,
Thank you for taking the time to leave us a review.
We're delighted to hear that our sales representative explained everything clearly and made the process easy to understand. We believe it's important that our customers have all the information they need to make informed decisions, so it's great to know this was reflected in your experience.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
I would like to see more expediency
I would like to see more expediency, for example I haven't received a gas bill as yet.
3 de junio de 2026
Respuesta de Flogas Ireland
Good Evening Liam,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that you've had a positive experience so far. In relation to your gas bill, if you have recently joined Flogas, your first bill will be generated once we receive your consumption information from Gas Networks Ireland. This information is provided to us by the network operator and is required before we can accurately issue your bill.
If you have any concerns or would like us to check the status of your account, please don't hesitate to get in touch with our Customer Service team.
Thank you for choosing Flogas, and we look forward to serving you.
Kind regards,
Gill G
Customer Experience Team
You made it so easy to transfer my…
You made it so easy to transfer my business to your company
4 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Edmond,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process of transferring your business to Flogas so easy. We understand how important a smooth transition is, and we're pleased that our team was able to make the switch straightforward and hassle-free for you.
Thank you for choosing Flogas. We look forward to supporting your business in the years ahead.
Kind regards,
Gill G
Customer Experience Team
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