Floor Depot Opiniones 

Poor customer services
Flooring turned up damaged and has cost me an additional £175 for it to be completed 10days lead time on a standard delivery look elsewhere as it’s complete hassle dealing with these guys

After a delay in our original flooring, due to unforeseen circumstances. We decided to change our flooring, Jess was amazing with keeping us up to date and even gave us a nice discount, as a good will gesture for the delays. Can't praise them enough!

I am happy with the flooring, but I am very disappointed with the measurements I gave and the online calculator estimating I needed 10 packs over, which I have had to return at my expense. It estimated 10 packs for a living room and hallway and I used 5 1/2.

I ordered £600 worth of flooring for 3 rooms in our home, happily paid an extra £55 for Saturday delivery as we weren’t going to be in.

They sent me a payment link through email, which I said I was unhappy using because of phishing, customer service were unhelpful and told me that’s the only way in a defensive tone. I asked if I could speak with a manager, Joey then called me over WhatsApp, I mentioned I work in cyber security to provide context to my concerns, he seemed more concerned with disproving my career than understanding and helping me. Arguing with me, interrupting while I tried to explain my concerns, his attitude was rude and condescending. After much back and forth, he said I could pay on the website instead of through their payment link.

I don’t understand why a company wouldn’t try to understand a customer’s concerns and address them? It’s as if you’re a bother to them, it’s a shame really, the flooring is really nice, but I won’t be using them again.

Edit because of reply:
Even now, after taking the time to write a review, they’d rather be defensive than address the problem. If that doesn’t prove their insincerity, I don’t know what will!

LVT arrived on time and was just as described. It went down without to much hassle. Very pleased with my purchase and would highly recommend.

Ordered online used the floor calculator ordered natural oak one click LVT it arrived a few days later palleted wrapped very well it’s easy to lay, only tool needed for 90% was a Stanley Knife score a couple of times snaps cleanly I’m no floor fitter it took me a couple of hours 2/3rds of house now done using the flooring from this company well satisfied.

Fab experience. Kept upto date with delivery. SPC flooring arrived on two pallets. Easy to lay and looks amazing once laid.

I would never use this company again, they will take your money on stuff they dont have

I ordered my flooring and colour matched beading and ramp for a doorway

Flooring arrived, no beading or ramp, contacted and was then told it comes separately, no one advised that before but ok

Started laying the floor

Get a call Sunday, we dont have your ramp in colour match, can offer white or silver, i said no it will look horrible so they offered refund on the ramp

Next day I get refund for ramp and beading

I contacted asking why as I need the beading, i was all showing in stock available when i ordered

They are adamant guy told me Sunday they offered me white, (he did but only on the ramp) and I refused so they were refunding

I now have to hope I can find a good enough colour match from B and Q or Wickes, i wish id just bought from there in the first place

Very good quality flooring! Soooo happy with it and easy to lay. I ordered more to join my hallway in as I loved it so much

Incredible customer service, quick delivery and great quality products. Would highly recommend buying from floor depot.

Damaged goods .lots of confusion over delivery dates . Only able to chat with a bot.unbelievable damage report policy ... would it use again Never..would I recommend.Never ..worst company ive dealt with in 40 years of business nick

I bought a bundle of laminate with free underlay, which I upgraded and spent about £300 total. It has done my living room, hallway and landing and we have almost 4 boxes left over. It's very good quality, looks beautiful and went down easily. Delivery was very quick and I'd recommend this company to anyone.

Bought pro lvt flooring , delivery was quick and kept informed , flooring is excellent quality, will definitely be buying again for other rooms

Really pleased with pur purchase of Black Slate 2.5mm LVT Herringbone. We have completed our look for the dining room. Fiddly things, but got it done in 2 days and looks amazing. Delivery was quick and on time. Quality of the tiles are great.

Easy to order, delivered very quickly.
Flooring looks really good, very happy with my purchase.
Good value for money product.

Amazing service, top quality and fast delivery
Thank you very much
Definitely will recommend this company 💯

Would definitely recommend this company. Easy to use website. Great variety of flooring. I got the atlas natural oak laminate floor and it looks incredible and was super easy to fit. Very happy.

Great price, great communication and quick delivery. Floor looks excellent.

Outstanding quality flooring at a fantastic price. It looks incredible once down, went together like a dream, and feels extremely durable underfoot. Spot-on customer service and fast delivery as well. Couldn't ask for better—highly recommend!

Overall i am very happy with everything. I ordered 5.2mm SPC flooring and it was easy to cut and laydown. We did have some damaged planks on the first order, but upon following the correct damaged goods policy, they sent me out replacement ones, which i received within 3 days of submitting the form! Don't even think twice, just get your project done, and don't look back. Thank you floor depot for everything. Delivery service great, order easy, quality outstanding 👌🏻