I bought some products and they took a long time to arrive; they only shipped them after I asked, and two of the items sent were from a different brand than the one I ordered.
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Consulta las opiniones de los clientes
Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... Ver más
La empresa ha respondido
Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... Ver más
La empresa ha respondido
Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de pisos
- también en la categoría
- Mayorista de herramientas
- Mayorista de material de construcción
- Proveedor de equipos para la construcción
- Tienda de hágalo usted mismo
- Tienda de herramientas
Sobre Floormart
Escrito por la empresa
We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.
Simply browse our straightforward website, or give us a call today to start your Floormart journey.
Visit Our Website
Información de contacto
Unit 1, 7 Craven Street, LE1 4BX, Leicester, Reino Unido
- 01162042515
- sales@floormart.co.uk
- www.floormart.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 58% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Respuesta de Floormart
Easy of use of the web site
Easy of use of the web site.
Materials delivered as requested on time

Respuesta de Floormart
Good product range and prices quick delivery
Good product range and prices, quick delivery.

Respuesta de Floormart

Respuesta de Floormart
Fastvery efficient service and good quality…
Fast efficient service and good quality goods

Respuesta de Floormart
postage is expensive
website easy to lok through and order product
but the more weight of the product equates to
higher postage costs

Respuesta de Floormart

Respuesta de Floormart
Excellent service as always
Excellent service as always.
Speedy delivery and packaged nicely.

Respuesta de Floormart

Respuesta de Floormart
Terrible Service, Damaged Goods, and Ongoing Delays
I am writing this review after an incredibly frustrating experience with Floormart that has been ongoing for months. In February, I ordered vinyl flooring for my bathroom. The delivery was delayed by a week, which brought my entire hall renovation to a standstill. This delay resulted in me losing a significant amount of money as my contracted workers were left with nothing to do while waiting for the vinyl to arrive.
When the vinyl finally did arrive, it was out of its tube and was damaged in transit. This meant more delays and frustration. It has now been almost six months, and I have only received half of the refund I am owed. I am still waiting for the other half. Despite countless emails and phone calls, I am always met with the same empty promise: "We will sort it shortly." It seems they are simply trading time and hoping I will give up.
To make matters worse, the damaged vinyl is still sitting in my house. Nobody has collected it, and I have no idea how to dispose of or recycle it. This has been a truly terrible experience from start to finish. The lack of communication, the delays, the damaged product, and the ongoing struggle to get a full refund and have the item collected is unacceptable. I would not recommend Floormart based on this experience.

Respuesta de Floormart
Good Customer Service.
Good Customer Service.
The ordering process was easy.
Two separate orders placed. First one arrived quickly and without a problem. The second order was delayed due to damage in transit and therefore had to be reprocessed. Which wasn't ideal due to our project deadlines. We eventually had to cancel part of the order due to delay.
A very positive thing about this company is their customer service department, who answered the phone quickly and a very helpful member of staff, who did exactly what she said she would...very rare these days!!

Respuesta de Floormart
Okay
Nice company to deal with, however my first order from them took over a month to arrive, too late for the job I’d ordered the stuff for. The second order came through within a few days, so much better but unfortunately they sent the floor coving rolled up in a box, so none of it was straight. Plus the box was falling apart by the time it got to me.

Respuesta de Floormart
the driver threw the item very hard…
the driver threw the item very hard that it was damaged. WE could not use it!
Communication is poor. They do not follow customer's instructions about delivery!!
La experiencia Trustpilot
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