Floormart Opiniones 

1622
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I bought some products and they took a long time to arrive; they only shipped them after I asked, and two of the items sent were from a different brand than the one I ordered.

Valorada con 5 estrellas sobre 5

Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pisos
  2. también en la categoría
  3. Mayorista de herramientas
  4. Mayorista de material de construcción
  5. Proveedor de equipos para la construcción
  6. Tienda de hágalo usted mismo
  7. Tienda de herramientas

Sobre Floormart

Escrito por la empresa

As the UK’s leading online flooring tools specialist, where others make it difficult, we make purchasing flooring tools outrageously simple. Whether you are looking for specific flooring tools, adhesives, screeds or even carpet tiles and linoleum – Floormarts friendly team of flooring specialists are only ever a phone call away. Whether you prefer to give us a call, make use of our live chat service or even pop-in to our stocked trade counter, every member of our team is ready and willing to go the extra mile to ensure you are equipped to the fullest. Offering rapid delivery times and hugely competitive prices, Floormart strive to provide you the best possible customer service we can.

We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.

Simply browse our straightforward website, or give us a call today to start your Floormart journey.

Visit Our Website

Flooring Tools

Flooring Accessories

Adhesives & Compounds

Vinyl & Rubber Flooring

Carpet Tiles

Linoleum Flooring

Luxury Vinyl Tiles (LVT)

Entrance Matting


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 58% de las opiniones negativas

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4,3

Todas las opiniones

(1622)

58 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery . Well packaged

8 de agosto de 2025
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Respuesta de Floormart

Thank you for the great review Beth, we really appreciate it!

Valorada con 5 estrellas sobre 5

Super company

Thank you Delivery was very quick. Thank you so much

6 de agosto de 2025
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Respuesta de Floormart

Thank you for the kind review Tatiana, we're so glad we could help!

Valorada con 4 estrellas sobre 5

postage is expensive

website easy to lok through and order product
but the more weight of the product equates to
higher postage costs

4 de agosto de 2025
Logotipo de Floormart

Respuesta de Floormart

Thank you for your feedback, we really appreciate it! If you do have any future issues with carriage, feel free to email us at sales@floormart.co.uk and we'd be happy to see what we can do for you.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, really fast delivery, Great service

29 de julio de 2025
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Respuesta de Floormart

Thank you for the kind review Karla!

Valorada con 4 estrellas sobre 5

Delivered ontime

Arrived on time very pleased

29 de julio de 2025
Logotipo de Floormart

Respuesta de Floormart

Thank you for the kind review Steve, we really appreciate it!

Valorada con 1 estrellas sobre 5

Terrible Service, Damaged Goods, and Ongoing Delays

I am writing this review after an incredibly frustrating experience with Floormart that has been ongoing for months. In February, I ordered vinyl flooring for my bathroom. The delivery was delayed by a week, which brought my entire hall renovation to a standstill. This delay resulted in me losing a significant amount of money as my contracted workers were left with nothing to do while waiting for the vinyl to arrive.

When the vinyl finally did arrive, it was out of its tube and was damaged in transit. This meant more delays and frustration. It has now been almost six months, and I have only received half of the refund I am owed. I am still waiting for the other half. Despite countless emails and phone calls, I am always met with the same empty promise: "We will sort it shortly." It seems they are simply trading time and hoping I will give up.

To make matters worse, the damaged vinyl is still sitting in my house. Nobody has collected it, and I have no idea how to dispose of or recycle it. This has been a truly terrible experience from start to finish. The lack of communication, the delays, the damaged product, and the ongoing struggle to get a full refund and have the item collected is unacceptable. I would not recommend Floormart based on this experience.

12 de junio de 2025
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Respuesta de Floormart

Hi Daria,

I am very sorry that you are unhappy with your order. This is not the level of service we want our customers to receive.

I’ve gone back through the history of your order , and it looks like your delivery was delayed due to an issue with the courier, and the damage occurred while the goods were in transit with them.

Regarding your refund, I am very sorry that you have had to chase for this. The delay was caused by an internal processing error on our side, and I completely appreciate how unacceptable that is after everything else you’d already experienced.

Thank you for your patience, and please reach out directly if there is anything further you need.

Valorada con 3 estrellas sobre 5

Good Customer Service.

Good Customer Service.
The ordering process was easy.
Two separate orders placed. First one arrived quickly and without a problem. The second order was delayed due to damage in transit and therefore had to be reprocessed. Which wasn't ideal due to our project deadlines. We eventually had to cancel part of the order due to delay.
A very positive thing about this company is their customer service department, who answered the phone quickly and a very helpful member of staff, who did exactly what she said she would...very rare these days!!

29 de julio de 2025
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Respuesta de Floormart

Thank you for your kind review, we are very sorry about the delay on your order; however we are so glad you are happy with the customer service you received!

Valorada con 3 estrellas sobre 5

Okay

Nice company to deal with, however my first order from them took over a month to arrive, too late for the job I’d ordered the stuff for. The second order came through within a few days, so much better but unfortunately they sent the floor coving rolled up in a box, so none of it was straight. Plus the box was falling apart by the time it got to me.

29 de julio de 2025
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Respuesta de Floormart

Thank you for your feedback, we are so pleased you found us good to deal with.

We are very sorry for the delay with your first order; that’s certainly not the standard we aim for. It’s great to hear your second order arrived much quicker, but we apologise for the condition it was delivered in. Items like coving can be more sensitive in transit, and we’ll be reviewing our packaging to help prevent this in future.

If there’s anything we can assist with regarding your order, please don’t hesitate to get in touch, we’d be happy to help.

Valorada con 5 estrellas sobre 5

Good price

Good price, prompt delivery.

29 de julio de 2025
Logotipo de Floormart

Respuesta de Floormart

Thank you for the kind review Chris!

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