Florence Opiniones 

1046
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bonjour, Je reformule ma demande car je vous est écris deux mails toujours sans réponse, pour vous demander de ne pas conserver mes informations personnelles et de procéder à leur suppression complèt... Ver más

Valorada con 5 estrellas sobre 5

I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had the great occasion to meet one of the best support worker I had until now with Florence agency. He always offered me extra support not just with caring but cleaning, doing my hair cut and make... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asesoría laboral
  2. Agencia de servicios de ayuda a domicilio
  3. Centro geriátrico
  4. Cuidado de personas mayores

Escrito por la empresa

Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 40% de las opiniones negativas

Suele tardar más de 1 mes en responder

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3,9

Todas las opiniones

(1046)

20 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent live chat.

Live chat has been really useful for getting queries/issues resolved, when I've required follow up help with shift booking.

22 de abril de 2024
Logotipo de Florence

Respuesta de Florence

Thanks so much for your review, Nic! Our team are always happy to help 💜

Valorada con 1 estrellas sobre 5

I’m just wondering why all these people…

I’m just wondering why all these people writing good reviews, please stop lying and giving others hope. It is true ,registration takes ages , you can apply to as many shifts you want , you’ll get back unsuccessful application , because only the certain ones will get the shifts .

26 de abril de 2023
Opinión espontánea
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Respuesta de Florence

I'm sorry to hear about your experience with Florence so far, please contact the team on feedback@florence.co.uk and we will be happy to do our best to help you get booked into some shifts.

Valorada con 1 estrellas sobre 5

I’d been registered from them for…

I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts.
they do posted shifts far from where your location provided and a shift that never existed in first place.

Please be careful specially when you get hired from them and get all your documentation send and paid necessary requirements and never get any work from them.

21 de abril de 2024
Opinión espontánea
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Respuesta de Florence

Hi Leene, I'm sorry you've not been able to successfully pick up shifts on the app. Please reach out to the team on hello@florence.co.uk and we can help!

Valorada con 3 estrellas sobre 5

I am in the process of registering

I am in the process of registering. I am getting so frustrated. I have just spend nearly 2 hours completing my fitness to work and it keeps taking me back to the beginning.
I have been looking for shifts but they are all miles away and I am a rmhn not rgn.
I have spent a long time doing all the elearning and have paid for it myself.
I can't download one of my certificates and have emailed but no response.

18 de abril de 2024
Opinión espontánea
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Respuesta de Florence

Hi Kim, I'm sorry you haven't heard back from our NHS recruitment team yet. Please reach out to the team on NHS@florence.co.uk and we will be happy to follow up.

Valorada con 2 estrellas sobre 5

Nightmare getting compliant

Nightmare getting compliant, wont recognise my manual handling from H&Sgroup and cant even talk to anyone for support

28 de marzo de 2024
Opinión espontánea
Logotipo de Florence

Respuesta de Florence

Hi Mma, thank you for reaching out to us. We're sorry to hear of your experience with Florence so far, please contact us on hello@florence.co.uk and we are happy to look into this further for you.

Valorada con 5 estrellas sobre 5

Good communication skills

I am very proud of Florence team for being patient and supportive when I was in crisis unable to log into my account. They handled the matter professionally. Communication was superb. There was no time limit I called / emailed at ackward times. Response excellent
Keep up the good work Florence team
Thanks once more

22 de marzo de 2024
Opinión espontánea
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Respuesta de Florence

Thank you very much for your review, Lerato! Our team are always on hand and happy to help 💜

Valorada con 5 estrellas sobre 5

I have only done 5 shift with Florence…

I have only done 5 shift with Florence and I can honestly say that am extremely happy to be part of their team, plenty of shifts available which suits me so I can work around my partners rota, having the ability to work flexible shifts has been a great game changer for me and my family, I have a child who has adha and is on the autism spectrum and being able to get my shifts that fit around her needs is just great, am so glad I joined, keep up the great work Florence xxx

18 de marzo de 2024
Opinión espontánea
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Respuesta de Florence

Thank you for your lovely review, Wendy!
We're so happy to hear you're benefiting from the flexibility of working with Florence! 💜

Valorada con 5 estrellas sobre 5

Florence! My Pride

I must state categorically that Florence is a body established and operates based on professionalism. Florence responds to every of my complaints with spread of light and proffers solution(s) instantaneously. More so, there is liberal shift allocation where I pick shifts at my convenience. Every time I put on the Florence uniform I feel so much above the world because at the end of every shift I get good commendations from staffs and always request that I come back. My only regret is that I did not join the team long time ago.
Seyi

14 de marzo de 2024
Opinión espontánea
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Respuesta de Florence

Thank you for your review, Seyi! We love working with you too 💜

Valorada con 4 estrellas sobre 5

Florence is the best agency so far, they also partner with good homes, but

Florence is an exceptional agency. The best I have ever worked with. I have done only five shifts with them and I feel like quitting my primary job and work with them alone. But the last shift I did wasn't so good. The home was good and it's the second time I worked with them of which the first time was okay, but the agency nurse i worked with only had little time to help and appeared to be bitter right from when she saw me. She dished out instructions and was never satisfied even when I did my job and hers too. And she lied about my performance during her handover in the morning.

8 de marzo de 2024
Opinión espontánea
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Respuesta de Florence

Thanks for your review, Bright! 💜 We're sorry to hear about your most recent experience on shift, our team are always available on live chat and hello@florence.co.uk for support.

Valorada con 5 estrellas sobre 5

Excellent staff

Excellent staff, hard working and eager to help.

6 de marzo de 2024
Logotipo de Florence

Respuesta de Florence

Thank you for your review for Florence, Hannah!

Valorada con 1 estrellas sobre 5

Do not join this agency

As a lot of you know I reviewed this agency b ur seems like they’ve removed it I will screenshot this time, because they breached GDPR with me which was not reported so they will get a fine when I take this agency to court for liability as they have really damaged my reputation as a good worker. I have all the proof they lie to you constantly do not recommend!!!!

13 de febrero de 2024
Opinión espontánea
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Respuesta de Florence

Hi Mohammed, we're sorry you've had a negative experience with Florence. We understand you're in conversations with our team at the moment and encourage you to continue these, as well as officially report your situation to complaints@florence.co.uk so we can help you further. Thanks very much for your feedback and we hope to hear from you soon.

Valorada con 5 estrellas sobre 5

I am delighted to say that I have…

I am delighted to say that I have provided exceptional care to the residents, thanks to the resources that were provided to me. Quality care is what I prioritize and I am pleased to have delivered that.

4 de febrero de 2024
Opinión espontánea
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Respuesta de Florence

We're happy to have you onboard, Emmanuel!

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