I paid £900 for an Aoenik Pro licence…
I paid £900 for an Aoenik Pro licence upgrade after FontRadar contacted me about my client’s font usage. I asked for help getting the licensing right and understood the upgrade to resolve the issue we had discussed. It was not made clear to me before payment that further charges could follow for the same client’s other country domains.
FontRadar then contacted my client directly about another domain, despite already corresponding with me. When I raised concerns about the sales process and asked why they had approached my client, the response mainly repeated the general licence terms. It did not address what I had been told before paying or why they had bypassed me.
I understand that separate domains may require separate licences. My complaint is about how the scope of the £900 purchase was communicated and how my concerns have been handled. Based on my experience, I would ask for written confirmation of every domain and use covered before making any payment.
We now have to change the font on every platform, since we can't be blackmailed every month.

Respuesta de Font Radar




