collected vehicle Saturday 26th Sept as arranged after previously travelling , viewing and placing deposit. Transferred the £20k and heading home and 40 mile into journey engine light and reduced powe... Ver más
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Consulta las opiniones de los clientes
I was told FOW were difficult to work with when it came to aftercare! They have been totally fantastic!!! Kady our aftersales representative was fantastic! we didnt have time to officially... Ver más
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Having never dealt with FOW ( Winsford branch )previously, all I can say is the whole process from start to finish was absaloutly brilliant ! Alex our sales advisor was superb. A really nic... Ver más
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This is the 2nd time using FOW. We purchased 2 cars on this occasion. Darrell was very patient with us and we didn’t feel rushed or pressured into making any decision. He also sorted out picking both... Ver más
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Información sobre la empresa
- Concesionario de automóviles usados
- también en la categoría
- Concesionario de autos
- Concesionario de vehículos de motor
Escrito por la empresa
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Escrito por la empresa
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Información de contacto
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Reino Unido
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excelente
13 mil opiniones
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Respuesta de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received good service and found the whole process easy and pressure-free.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Avoid at all costs
Avoid at all costs
I would strongly advise others to think carefully before purchasing a vehicle from Fords of Winsford based on my experience.
I paid £14,000 for a 2019 Ford Kuga, and within two weeks of ownership the vehicle developed multiple faults, including an ABS warning light, intermittent power steering issues, hill start assist failures, and the speedometer intermittently stopping working.
Fords of Winsford initially booked the vehicle into a garage, but the earliest appointment was four days away and no courtesy car was offered. Before that appointment could take place, the exhaust completely broke in two, leaving the car undriveable and requiring assistance from the RAC. Despite receiving the RAC report, Fords of Winsford insisted on collecting and inspecting the vehicle themselves before considering a refund.
When we asked about a courtesy car, we were told one would only be provided if we went ahead with repairs. As we had lost confidence in the vehicle and requested a refund instead, no courtesy car was offered. It then took two days for the vehicle to be collected and a further day to be inspected.
During this time I submitted a formal complaint and repeatedly requested a call from a manager. Despite multiple requests, no manager ever contacted me.
In an effort to find a resolution, we even explored the possibility of exchanging the car for another vehicle. We asked whether Fords of Winsford would provide a courtesy car in the meantime, extend the warranty, and deliver the replacement vehicle free of charge. All requests were declined, so we proceeded with the refund.
Communication throughout the process was poor. We were told the refund would be processed by close of business Friday, or by Monday at the latest. When Monday arrived, we had to chase for an update and were then told it would be Tuesday instead. Again, no manager contacted us.
To make matters worse, we had paid a £500 deposit pending receipt of the V5 for our part exchange. We sent the V5 by recorded delivery, and despite Fords of Winsford confirming they had received it, no refund was issued. After 10 days we chased and were told it still needed processing and would take another 3-5 working days. After a further delay, we had to contact them again before the refund was finally dealt with.
The faults with the vehicle were disappointing, but what has been most frustrating is the lack of communication, delays in processing refunds, and complete absence of management involvement despite repeated requests. As a customer spending £14,000 on a vehicle, I expected far better service and support when things went wrong.
Unfortunately, based on this experience, I would not recommend Fords of Winsford
8 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for taking the time to provide such a detailed account of your experience. We're very sorry that your purchase resulted in a number of issues so soon after collection and that the subsequent handling of your case left you feeling unsupported.
We appreciate that experiencing several faults within such a short period would understandably affect your confidence in the vehicle. While there are processes we need to follow when a customer requests a refund, including having the vehicle returned to us and inspected, we recognise that clear and timely communication throughout that process is extremely important.
We're particularly disappointed to hear about the difficulties you experienced obtaining updates, the changes to the timescales you were given and the delays surrounding both the vehicle refund and the return of the £500 held pending receipt of the V5. We also acknowledge your comments regarding your repeated requests for management contact. Regardless of the eventual outcome of a case, customers should understand what is happening, what the next steps are and when they can expect an update.
Although we're pleased that the vehicle was ultimately returned and the refund processed, we appreciate that this does not change the frustration caused by your overall experience.
Thank you for raising your concerns in such detail. Your feedback will be reviewed with the relevant teams, particularly around communication, escalation and the management of refund timescales.
Many Thanks,
FOW Customer Service Team
Plenty of staff to answer any query’s
Plenty of staff to answer any query’s. No pressure sales while you are looking at cars.you can freely wandering around .
Sienna our salesperson was efficient pleasant, she could answer any queries about the car.
3 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you enjoyed our relaxed, no-pressure approach and were able to take your time looking around our range of vehicles.
It's great to hear that Sienna was pleasant, efficient and able to answer all your questions about the car. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Car buying made easy.
Jamie made the whole transaction easy and painless, everyone that I interacted with was very polite and helpful, a great team effort.
4 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Jamie made the whole process easy and hassle-free for you.
It's also great to hear that everyone you interacted with was polite and helpful. We're really proud of the team effort that goes into making our customers' experiences as smooth as possible, and we'll be sure to pass your kind comments on!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
We had to wait around a bit
We had to wait around a bit. Eventually I had to approach the sales manager to get things moving.
3 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that you were kept waiting and ultimately had to approach the Sales Manager yourself to get things moving.
We appreciate how frustrating unnecessary waiting can be, and this isn't the smooth experience we want for our customers. We'll take your comments on board with the team as we look at how we can improve this.
Thank you for choosing FOW, and we appreciate your feedback.
Many Thanks,
FOW Customer Service Team
I have recently purchased a car from…
I have recently purchased a car from Fords of Winsford. The whole experience was first class . Carla Harding (sales executive) who dealt with our purchase was excellent. Very efficient, polite and professional. A real asset to the company.
31 de agosto de 2026
Respuesta de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had a first-class experience with us from start to finish.
It's wonderful to hear that Carla looked after you so well and was efficient, polite and professional throughout your purchase. We completely agree that she's a real asset to the team, and we'll be sure to pass your lovely comments on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Danny and Chris
Danny Keam was great and really helped us from start to finish. He knew all about the car, procedures and process and didn't hesitate to answer any questions we had. Danny was really friendly and helped us with all our queries. He went back through any questions we needed re-answering (as there was A LOT of information being given on the day).
Special shout out to the general manager Chris who went out of his way to assist us and was so lovely and friendly. His team are accredit to him and his kind nature and he should be proud.
Love the new car and would definitely go back when looking for a new car in the future.
5 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that Danny looked after you so well from start to finish and made sure you felt fully informed and comfortable throughout the process. There's certainly a lot of information to take in when buying a car, so it's great to hear he took the time to revisit any questions and make everything clear.
We're also really pleased to hear your lovely comments about Chris and the wider team. We'll make sure your feedback is passed on to both Danny and Chris – we're sure they'll be thrilled to hear it!
Most importantly, we're delighted that you love your new car. Thank you for choosing FOW, and we look forward to welcoming you back when the time comes for your next one!
Many Thanks,
FOW Customer Service Team
Brilliant customer service.
Brilliant customer service.
Made to feel very relaxed about buying a car.
All sorted within a week to drive it away.
6 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received brilliant customer service and felt relaxed and comfortable throughout the buying process.
It's great to know that everything was sorted quickly and you were able to drive away in your new car within the week. We hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
We knew what we wanted and once we had…
We knew what we wanted and once we had found the car and had a test drive with Alex the rest was very straight forward. Alex was great, very professional and efficient. We arranged a date and picked the car up, simple. The only wrinkle was the valeting, we had to ask them to do it again and it still wasn't brilliant. It might not be a new car, but it was new to us and I was disappointed. However, we love our new to us car and would definately recommend FOW. There is so much choice and everyone is friendly and happy to help.
28 de agosto de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us such a detailed review! We're delighted to hear that Alex made the process straightforward, professional and efficient from the test drive through to collecting your car.
We're sorry, however, that the valeting didn't meet the standard you expected, particularly after you asked for it to be revisited. We completely appreciate that while the vehicle may be pre-owned, it's still a new car to you and should feel special when you collect it. We'll take this feedback on board with the relevant team.
Most importantly, we're so pleased to hear that you love your new car and would recommend FOW. Thank you for choosing us, and we hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Not bad but could have been better
We are so far very pleased with the car and the sales process overall was acceptable but there was thing that was unsatisfactory and one that could be improved.
We arranged to collect the car one week after first viewing it and were rather disappointed to find that scratches on the bodywork had not been dealt with although we thought that had been agreed on the first viewing. Although were offered for these to be dealt with if we brought the car back, it would have meant bringing a second car and two more trips with each requiring a round trip of 3 hours. In the end we decided to take the car as it was - disappointing.
The other thing which could be improved is the sales process which takes too long, involves far too many forms and passwords. It looks as though it has been prepared by a London barrister with the aim of protecting FOW from absolutely any possible claim at all.
We have bought a number of cars from FOW over the years and this was not the best experience.
31 de agosto de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us such detailed feedback and, importantly, for choosing FOW again after purchasing a number of vehicles from us over the years.
We're pleased to hear that you're happy with your new car and that the overall sales experience was acceptable. We are, however, sorry that the scratches discussed during your initial visit hadn't been addressed before collection. We completely understand why returning the vehicle wasn't a practical solution when this would have involved several additional hours of travelling, and appreciate why this left you disappointed.
We also appreciate your comments regarding the amount of paperwork and the time involved in completing the purchase. While some documentation is necessary to ensure everything is properly recorded and explained, the process should still feel as straightforward as possible for our customers.
Thank you for your continued custom and for highlighting where this experience could have been better. We'll take your comments on board with the relevant teams.
Many Thanks,
FOW Customer Service Team
The staff are helpful and friendly
The staff are helpful and friendly. No hassle as you can view the car and then make your own decision.
Clean showroom and coffee shop to grab a coffee whilst choosing your vehicle.
5 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you enjoyed our relaxed, no-pressure approach and found the team helpful and friendly.
It's great to know you enjoyed the showroom and could grab a coffee while taking your time to find the right vehicle. We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Lovely friendly staff
Lovely friendly staff, knowledgeable, very helpful on finding you the right car bought 2 cars from here now easy to part ex go through everything
2 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your lovely review and for choosing FOW for a second time! We're delighted to hear that you found our team friendly, knowledgeable and helpful in finding the right car for you.
It's great to know that the part-exchange and buying process was straightforward and that everything was clearly explained along the way. We really appreciate your continued support and hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Just a friendly atmosphere and great…
Just a friendly atmosphere and great people experience
4 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you enjoyed the friendly atmosphere and had such a positive experience with our team.
We really appreciate your feedback and hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
Shocking customer service
Shocking customer service, if they got any slower they would stop. Booked a car for a test drive, had to wait a week then when i arrived car wasnt in the designated space. Found it on the other side of the car park. Went into limp mode during test drive.
Eventually seen a new one, paid in full came to collect and they have list the main key. Waited around over an hour before they told me.
4 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave such detailed feedback. We're really sorry to hear that your experience fell so far below the standard you expected, particularly after coming to us following a recommendation.
We're pleased that Luke and our reception colleague made a positive impression, but it's clear that the wider experience left you feeling frustrated and let down. The concerns you've raised around waiting times, communication, vehicle preparation, payment and the way you felt you were spoken to are all matters we take seriously.
We're particularly sorry to hear about the additional distress caused during what was already an extremely difficult time for you. Regardless of how busy the dealership may be, we want every customer to feel listened to, respected and supported throughout their purchase.
We appreciate you sharing your experience in such detail. Your feedback will be passed to the relevant management team so the circumstances can be reviewed internally and the areas you've highlighted addressed.
Many Thanks,
FOW Customer Service Team
Extremely disappointed start to finish!
Was extremely disappointed from start to finish!
Went in to this experience expecting good things as a colleague recommended FOW however, all I can say now is "Never Again"
Other than the truly lovely lady at the reception desk at the Winsford branch and Luke the salesperson (who we waited almost 2 hours to speak to and spent about 20 mins with), almost every interaction with a member of staff was rude, unprofessional and insensitive to our situation.
For somewhere that advertises and prides itself in 'award winning exceptional customer service' and 'high quality cars' we got none of this. Why put out cars for sale when they haven't been sufficiently checked over and need another 2-3 days before safe to be driven off the forecourt...whilst at the same time pressurising us to try and drive away the same day! While in the same breath admitting their priority is just to put as many cars out as humanly possible without sufficiently looking them over first. And heaven forbid you have a slight delay in banks transferring funds...FOW will hound you and berate you until they see that money in their account. Unacceptable behaviour and disgusting treatment from Neil the 'Collections Manager' who actively admitted he wasn't listening and just said yes to a plan only to do a 180 and pull the rug out from under us. Ended up losing complete trust and faith in FOW - get treated like you're absolutely worthless and take no consideration to a customer's disabilities. Ended up missing my own Grandfather's funeral because of FOW's constant mess up and received no apology or offer of compensation whatsoever. Really disappointed, went in hoping for a relatively smooth seamless process (for as much as purchasing a car can be!) and came out utterly stressed and mentally drained.
2 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry to hear how disappointed and let down you felt by your visit, particularly given the circumstances you have described.
While we're pleased that your interactions with our reception colleague and Luke were positive, it's clear from your feedback that the wider experience did not meet the standard of service we expect to provide. The concerns you've raised around waiting times, communication, vehicle preparation, payment and the way you felt you were spoken to are all matters we take seriously.
We're particularly sorry to hear about the additional distress caused during what was already an extremely difficult time for you and that you felt your individual circumstances were not treated with the consideration they deserved.
We appreciate you providing such detailed feedback. This will be shared with the relevant management team so that the circumstances surrounding your experience can be reviewed internally.
Many Thanks,
FOW Customer Service Team
Turned up at FOW without an appointment…
Turned up at FOW without an appointment on the Tuesday. Salesperson (Harry) arrived almost immediately and went through the procedure. I had a car in mind and was asked if I would like to test drive it which i did. Whilst out on the test drive all the information relevant to the car was given to me. Returned to the office, went through the buying procedure and ordered the car. Arranged a date for collection(Thursday)
Harry explained he would not be at work on Thursday and that someone else would look after me.
I recieved a phone call on the Wednesday confirming the time for collection.
Arrived on Thursday at 5pm all forms completed and on the road with my new car before 5.30.
Excellent service and so far no problems at all with the car.
3 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave such a detailed and fantastic review! We're delighted to hear that your experience was smooth and straightforward from your first visit right through to collecting your new car.
It's great to hear that Harry looked after you so well, clearly explained the process and provided all the information you needed during your test drive. We're also pleased that the wider team kept everything running smoothly in his absence and had you on the road in your new car so quickly!
We'll be sure to pass your lovely feedback on to Harry and the team. We hope you continue to enjoy your new car and wish you many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Buying a new car
Got to say Fords Of Winsford is excellent service the staff are friendly and full of knowledge
3 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received excellent service and found our team friendly and knowledgeable.
We really appreciate your kind feedback and hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
Sales person was very professional and…
Sales person was very professional and not pushy,the whole experience was easy and stress free
3 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found the whole experience easy and stress-free.
It's great to know that your salesperson was professional and made you feel comfortable throughout the process without any pressure. We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Very poor experience from start to…
Very poor after-sales service and customer care.
I purchased a vehicle that developed a fault shortly after collection and had to reject it. While the rejection was accepted, I was initially told by the after-sales adviser that I would receive my deposit back in full. However, Fords of Winsford have since refused to refund my deposit, leaving me significantly out of pocket and without a vehicle.
The lack of support and refusal to resolve the matter fairly have caused unnecessary stress and financial hardship. I have now been without a car for over four weeks, causing significant inconvenience and disruption to my daily life.
I contacted the Motor Ombudsman for assistance, only to be informed that they could not help because Fords of Winsford are not subscribed to their scheme
Based on my experience, I would not recommend Fords of Winsford and am extremely disappointed with the way I have been treated throughout this process.
4 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Hi Neil, thank you for taking the time to leave a review.
I have taken the time to review the case and the concerns you have raised. While we are sorry that you feel your experience was unsatisfactory, there are a number of points in your review that we believe need clarification.
The vehicle did not develop a serious mechanical fault. We understand why the appearance of the oil warning light caused concern, however, following diagnostic investigation on site, the issue was identified as a faulty oil sensor. The sensor was subsequently replaced. There was no evidence that the vehicle had suffered the serious mechanical failure suggested in your review.
Notwithstanding this, and as a gesture to resolve the matter, your request to reject the vehicle was accepted within the applicable 30-day right to reject under the Consumer Rights Act 2015. We have therefore acted appropriately in recognising and processing your rejection.
With regard to the financial aspect of the matter, we cannot discuss the details of your individual agreement or financial arrangements in a public forum due to confidentiality and data protection obligations. However, we categorically do not accept the suggestion that Fords of Winsford is improperly withholding funds from you. The financial position arising from the transaction is more complex than the review implies and has been dealt with in accordance with the terms and circumstances of the original agreement.
We are also disappointed to hear that you feel customer satisfaction was not a priority following the sale. We have continued to engage with you regarding the matter and have taken steps to address your concerns. While we appreciate that you may remain dissatisfied with the outcome, we do not believe it is fair or accurate to suggest that we have simply refused to resolve the situation.
Many Thanks,
FOW Customer Service Team
Great choice of cars and vet good…
Great choice of cars and very good prices.
Good sales service no pressure at all. The only issue is with the collection all well until they just give you the keys and point you to the door !!! We then had to inspect the car on our own to make sure all the little issues had been sorted which they have. Except when we opened the bonnet all of the dust a leaves were still there just needed an air jet to clean them out which was then done and then all good to go. Other than that great service but it is the little things and also the last things that leave the best impression.
4 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us such detailed feedback. We're really pleased to hear that you were happy with our choice of vehicles, pricing and the no-pressure service you received from our sales team.
We're sorry, however, that the collection experience didn't quite match the standard of the rest of your visit. You're absolutely right that the little details, particularly at the point of handover, can make a lasting impression. We're glad the items you had raised had been completed and that the team were able to quickly address the debris under the bonnet, but we appreciate this should have been picked up beforehand.
Thank you for highlighting this to us. We'll take your comments on board as we continue to improve the handover experience for our customers.
We hope you're enjoying your new car and wish you many happy miles ahead!
Many Thanks,
FOW Customer Service Team
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