Carla was most helpful as we went through thr medical sections. She listened and then explained how FreeSpirit could handle the information. This involved two calls over a period of 3 weeks or so. Ev... Ver más
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Consulta las opiniones de los clientes
You were helpful and listened. With any difficulties you made light of them such as not being able to get in to the information you had relayed to me . Thank you most insurance companies just ask a se... Ver más
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... Ver más
Process for getting a quote nice and straightforward. Reasonable premium. It was easy to get through to a 'real' person on the phone for additional queries. That member of staff was clear and help... Ver más
La empresa ha respondido
Información sobre la empresa
- Seguros de viaje
- también en la categoría
- Aseguradora
- Compañía de seguros
Escrito por la empresa
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Escrito por la empresa
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Información de contacto
Stansted House, PO9 6DX, Rowlands Castle, Reino Unido
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4,8
Excelente
4 mil opiniones
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The lady i spoke to was very helpful,
The lady i spoke to was very helpful,
Everything was explained and easily understood,
This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.
Their prices were fair and i felt safe and happy knowing if i became unwell and needed hospital treatment everything financially would be taken care of.
10 de noviembre de 2025
Very good staff polite and helpful
7 de noviembre de 2025
Amazing Call Handler!!
The patience of the call handler was amazing as I constantly asked for confirmation/explanation throughout the call!!
12 de noviembre de 2025
Paula was Very knowledgeable and helpful
Paula was Very knowledgeable and helpful
11 de noviembre de 2025
I NEEDED TRAVEL INSURANCE
I NEEDED TRAVEL INSURANCE, MAINLY TO COVER POTENTIAL MEDICAL PROBLEMS.
i HAVE A RARE CONDITION THAT MAY CAUSE SERIOUS PROBLEMS, BUT HOPEFULLY NOT!
THE HEALTH QUESTIONAIRE COVERS EVERYTHING, I WAS CONFIDENT THAT ALL WAS COVERED.
I PHONED TO RENEW THE INSURANCE AND THE PERSON I SPOKE TO WAS EXCELLENT, HAVING NO PROBLEM UNDERSTANDING MY NEEDS ETC.
THIS IS THE ONLY COMPANY THAT HAS BEEN ABLE TO UNDERSTAND AND COVER ME. TEN OUT OF TEN!
3 de noviembre de 2025
A good company .
I have been with Free Spirt for many years now and find them clear concise and pleasent to deal with .
22 de octubre de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Free Spirit Travel Insurance
Good morning Steve,
Thank you for your review. We're sorry to hear that your premium increased this year - we have had a look and can confirm you have opted for our cruise cover option which provides additional benefits when travelling on a cruise. Additionally, if one of the travelling members has moved into the next age band this will also affect the premium. We do apologise for any distress this may have caused, if you have any questions please let us know on 02392 419080 or email us at direct.sales@pjhayman.com.
Kind regards,
P J Hayman customer service team
Helpful telephone call
After trying to complete travel insurance online, I was unable to proceed with payment. Phoned helpline number and young lady helped me complete it. Reasonable prices.
15 de octubre de 2025
Very efficient phone contact
Very efficient phone contact. However, I found it impossible to fill in the medical information when I tried to do it online first.
9 de octubre de 2025
I tried a few companies
I tried a few companies, as we are going on a cruise, you came out the best for putting in details of all countries we shall be visiting, the other companies kept rejecting my input, we did get insurance through you's last year for a cruise, so thank you
2 de octubre de 2025
Lovely and supportive great telephone…
Lovely and supportive great telephone manner
25 de septiembre de 2025
Able to easily get insurance for travel…
Able to easily get insurance for travel the next day and form clear to fill in
17 de septiembre de 2025
Most helpful on line application for…
Most helpful on line application for holiday cover.
No complications.
19 de septiembre de 2025
Excellent travel insurance for medical conditions
We have used Free Spirit travel insurance many times and have always been satisfied. They have always helped us get the correct insurance for our medical conditions.
24 de septiembre de 2025
Great service
They were quick and easy to deal with and ensured that the insurance was tailored to my requirements and reasonably priced
22 de septiembre de 2025
helpful knowledgeable person who helped…
helpful knowledgeable person who helped me and answered all questions
2 de septiembre de 2025
Good explanation
Good explanation, maybe a little over the top, but very clear and concise.
15 de septiembre de 2025
successfully achieved
13 de septiembre de 2025
Great insurance quote
Spoke with a real human being! The whole experience was very thorough and the person in customer relations was very helpful and knowledgeable. He guided me through the process with patience and helpful advice. With multiple health issues I was pleasantly surprised by the quote I received and will definitely continue to use Free Spirit.
15 de septiembre de 2025
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