Carla was most helpful as we went through thr medical sections. She listened and then explained how FreeSpirit could handle the information. This involved two calls over a period of 3 weeks or so. Ev... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
You were helpful and listened. With any difficulties you made light of them such as not being able to get in to the information you had relayed to me . Thank you most insurance companies just ask a se... Ver más
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... Ver más
Process for getting a quote nice and straightforward. Reasonable premium. It was easy to get through to a 'real' person on the phone for additional queries. That member of staff was clear and help... Ver más
La empresa ha respondido
Información sobre la empresa
- Seguros de viaje
- también en la categoría
- Aseguradora
- Compañía de seguros
Escrito por la empresa
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Escrito por la empresa
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Información de contacto
Stansted House, PO9 6DX, Rowlands Castle, Reino Unido
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4,8
Excelente
4 mil opiniones
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Complicated medical conditions - helpful guidance given with application.
Slow response to telephone enquiry. Once contact established, pleasant, helpful and knowledgeable member of staff presented information clearly and answered questions without rushing. Positive experience and will use company again
21 de octubre de 2026
Easy to use website and staff are very…
Easy to use website and staff are very friendly and helpful
19 de octubre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Free Spirit Travel Insurance
Good morning,
We apologise that you were unable to see your documents in your account. We've looked into this, and can see it was due to an address change so the system didn't recognise you as the same client. We have now merged the accounts, so all of your documents are in the same place. We've also resent the email for you to login.
If you have any issues viewing the documents please let us know.
We would be very happy to post the documents however your departure date means they would likely not reach you in time.
Kind regards,
The Free Spirit team
Very professional and efficient service.
14 de octubre de 2026
A great company to deal with
A great company to deal with, all goes smoothly and nothing is too much trouble for them.
The agents are always friendly and the price is always affordable.
3 de septiembre de 2026
Hang up when you try to call -ONLINE ONLY
Called to discuss a travel insurance policy and was hung up on. That resolved the decision as to whether I would buy the policy or not as I had a few queries from an online quotation
8 de octubre de 2026
Opinión espontánea
Respuesta de Free Spirit Travel Insurance
Good afternoon,
I'm sorry to hear you had trouble getting hold of us on the phone. We would like to look into this as a matter of urgency. Please could you contact us at marketing@pjhayman.com with your information so we can find you on our system and find out what happened here?
Kind regards,
The Free Spirit team
You were helpful and listened
You were helpful and listened. With any difficulties you made light of them such as not being able to get in to the information you had relayed to me . Thank you most insurance companies just ask a series of questions written on a piece of paper without any understanding
6 de octubre de 2026
Fast and helpful service
Telephone number quickly transfers to a "live" operative, who can inform, advise and take insurance payment over the phone. So helpful, and preferable to automated/online alternatives favoured by just about every organisation these days...
29 de septiembre de 2026
I spoke to 2 agents
I spoke to 2 agents, as we got cut off first time round,and the 2nd one understood what I needed, after making enquiries. Very efficient. Thank you.
28 de septiembre de 2026
Respuesta de Free Spirit Travel Insurance
Good afternoon,
Thank you for taking the time to leave us a review. We're sorry about the issues you faced with the call connection, but we're glad we are able to assist you in finding cover. If you require anything further, please don't hesitate to get in touch.
Kind regards,
The Free Spirit team
Jan the lady we spoke to on the phone…
Jan the lady we spoke to on the phone was very helpful
30 de septiembre de 2026
Respuesta de Free Spirit Travel Insurance
Good morning Mr. Graham,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Jan so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Application easy to follow and…
Application easy to follow and complete. Price seemed competitive
20 de septiembre de 2026
Medical condition not in the box
Medical condition not in the box, premium costing a fortune…
27 de septiembre de 2026
Respuesta de Free Spirit Travel Insurance
Good morning,
Thank you for your feedback. Unfortunately while we endeavor to have all medical conditions available on our online quote system for medical screening this isn't always possible. If your condition does not appear, you are welcome to speak to one of our dedicated experts who can talk you through the process and how we can assist you to get cover.
The premiums reflect the medical conditions declared, the trip length and duration and many more factors.
If you have any further questions we'd be happy to help.
Kind regards,
The Free Spirit team
Very helpful staff
After using the internet,I had to ring.The staff were very helpful & went through every option.
17 de septiembre de 2026
We spoke too your employee called JONO…
We spoke too your employee called JONO and he was extremely helpful in arranging our insurance as we were undecided to take out just 1 for our upcoming holiday or to take out 1yr insurance. and Jono sorted us out perfectly
22 de septiembre de 2026
Respuesta de Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Jono so that he gets the praise he deserves.
Kind regards,
The Free Spirit Team
Thought getting insurance was going to…
Thought getting insurance was going to be difficult. The advisor was great and professional. Answered all my questions. Excellent
17 de septiembre de 2026
Great company to deal with
18 de septiembre de 2026
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