www.frenchclick.co.uk Opiniones 

237
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very pleased quick and efficient service and compared to the other site the products on here are value for money, thank you French Click you are the best

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I often coveted gourmet tins of food in French supermarkets but been put off bringing them home in my suitcase due to the weight. I was therefore delighted when this website was recommended to me. Ver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Super range of special foods, was pleased with the items I ordered, they carry many items that I have been searching for many years, speedy service.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Made an order for delivery - delivery date passed, no response to online contact form, endlessly held on the telephone that is never answered, no delivery received, nor dispatch notification or any... Ver más

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4,3

Excelente

TrustScore: 4.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(237)

64 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

So happy to have been introduced to FC…

So happy to have been introduced to FC by my French friend here in London. Easy to order, promptly delivered.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you found it easy to order what you wanted and it was delivered quickly.

Valorada con 5 estrellas sobre 5

I've been purchasing items from French…

I've been purchasing items from French Click for a number of years now. Always quality and promptly delivered. Thanks and well done from a very satisfied customer.

23 de agosto de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're glad to hear our service was up to the level it should be.

Valorada con 5 estrellas sobre 5

I found French Click after changing…

I found French Click after changing from a previous water supplier... Prices are better, badoit and good service.

14 de agosto de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy you found the Badoit you wanted and our price was good for it.

Valorada con 5 estrellas sobre 5

I've been in the UK for ages now

I've been in the UK for ages now, really excited when I found out about French Click. There were a couple of little misshaps on early orders. But every time things were sorted fairly. On delivery days everyone gathers around the box and is happier for it. Thanks!

20 de agosto de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're glad our customer service were able to sort your problems out and we brought some joy with our service!

Valorada con 1 estrellas sobre 5

My initial order from French Click disappointing.

My initial order from French Click was for 4 jars of Maille Mayonnaise. Delivered on time but of the four jars delivered 3 had a best before date of 26/09/24 and the fourth 27/09/24. Whilst I accept that this does not make the product inedible it does mean that I have 1 month to consume all 4 to have them at their best. Not acceptable and I would suggest that you order your French produce from another more reputable supplier as it looks like they purchase short dated product in France and dispose of it to gullible English, like me! Not the cheapest either with the delivery charge.

Following my review and the response from French Click I have now submitted images, to the email address provided, of the product they sent me with the best before dates clearly shown. Let's see if anything positive happens.

03/09/24
Have received a refund on two jars of mayonnaise, so sometyhing positive, I believe this is a lesson learned by myself and French Click...mainly for me, read the reviews first, before placing an order.

30 de agosto de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Very sorry to hear this, please email sales@frenchclick.com with the photos of the item. We'll investigate the date and we should be able to replace the items.

It looks like we only received the stock of this item this week. So we'll need to check with the supplier why there's only a month on the item.

Most of our stock comes in and goes out quickly. We'd never send products with a short date intentionally and we'll always offer a refund or redelivery if there's an issue like this.

As you can see from the more than 10,000 reviews we have on reviews.co.uk, Google and on here.

Valorada con 5 estrellas sobre 5

No problems

No problems, excellent range of products, bought the rillettes, felt like being in France! Would be even better if you could have an alternative to the polystyrene packaging. Have to take it to the supermarket to get rid in an enviro friendly way.

19 de agosto de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you enjoyed the rillettes. We are using paper loose fill for dry orders now and looking at what we can do for the other loosefill. Please do note that is degradable in the natural environment as well.

Valorada con 1 estrellas sobre 5

I've received an order on Saturday…

I've received an order on Saturday morning (3 August) and several items were missing.
I have been refunded a very small amount of my missing item : only £14 when it should have £ 44 althogether ! So where that difference of £30 disappeared ?
I tried since Sunday to reach them several time but no answer.
I hope the matter will soon be resolved and will have my money back otherwise, I should shop somewhere else for my french goods !
It would be a great shame since I have been a customer for so many years !

3 de agosto de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Very sorry about this. It seems there has been a mistake with the order and the correct items have not been removed. Pleas email us to sales@frenchclick.com or call us on 02070976613 and we'll resolve this asap for you.

Alban should have sorted this for you, please update your review. We are also sorry the reply to your email was a bit slow, usually is should have been yesterday afternoon rather than today.

Valorada con 3 estrellas sobre 5

I've ordered from French Click several…

I've ordered from French Click several times over the years. I love their selection of French products that you can't get easily in the UK. But this time, I was disappointed to see all the packaging. It used to be delivered like normal shopping by someone in a van, but it's now sent via DHL. As a result, there is so much wrapping on everything to protect it from damage. It feels terrible for the environment. I'm not sure I would order again as I felt really guilty seeing it all. And to be honest, the yoghurts weren't very cold anymore by the time they arrived. Such a shame, as I love French Click.

13 de julio de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Sorry about this, it's just been shipped via DHL because of a temporary unexpected driver shortage on Saturday. We will nearly always deliver London addresses with our own vehicles.

Usually the cold packaging should last at least 24 hours, though we can investigate how your order was packed and replace the items if needed. Please send the details to customerservice@frenchclick.com to sort this.

Valorada con 5 estrellas sobre 5

Great produce at reasonable prices

Great produce at reasonable prices. Items well-packed and kept cool, delivery via Royal Mail presents no problems

11 de julio de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you're happy with the produce and prices. Also that the deliver worked as it should do.

Valorada con 4 estrellas sobre 5

Wonderful business with great produce

I've used Frenchclick quite a few times and their produce is fabulous.

The only thing stopping me giving five stars is the terrible service from DHL parcels.

17 de junio de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 4 star rating. We're very happy you liked our produce. We do also have DPD and Parcelforce if you are having problems with the DHL deliveries.

Valorada con 5 estrellas sobre 5

This was my first time ordering and it…

This was my first time ordering and it was great. Merguez sausages - the real deal. En bon état.

10 de junio de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy you enjoyed the merguez.

Valorada con 5 estrellas sobre 5

Deliveries are on time

Deliveries are on time. Great range for reasonable prices, despite all the changes in the last few years

25 de mayo de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy to hear the deliveries have been on time and and you're happy with the prices.

Valorada con 5 estrellas sobre 5

Excellent products delivered to my…

Excellent products delivered to my house. Fair prices and well packaged, thanks.

3 de mayo de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback. We're very happy you liked the products and the packaging and prices were spot on.

Valorada con 5 estrellas sobre 5

Really great range of flours for…

Really great range of flours for baking. Arrived quickly and so pleased with all the items.

26 de abril de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Hope you managed to do some good baking with the flour.

Valorada con 5 estrellas sobre 5

Love getting my treats that I can't…

Love getting my treats that I can't find elsewhere from French Click. Lots of delivery options and times.

27 de marzo de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback. We're very happy you managed to get your treats from us and that you liked the delivery options.

Valorada con 5 estrellas sobre 5

Great selection of Cote d'or

Great selection of Cote d'or, Suchard and prices good compared to others. I'm half Belgian and I miss them!

4 de abril de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Glad to hear you found the chocs you wanted and the prices were good. Thanks for the feedback.

Valorada con 5 estrellas sobre 5

Ordered a couple of Kinder Maxi eggs…

Ordered a couple of Kinder Maxi eggs and delivered as expected on the correct day. Decent packaging with the recyclable fill chips.

22 de marzo de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Glad you found the eggs you wanted. We do also use paper loosefil for some orders.

Valorada con 5 estrellas sobre 5

I must be lucky but I have not had any…

I must be lucky but I have not had any issues with frenchclick except for the odd items damaged in transit , and this has always been resolved satisfactorily.
Even my latest order ( although something wasn't delivered because it was out of stock ) was a breeze and even better this time round : NOTHING has arrived damaged...
Can't fault them, really.
Everything is well packaged and fresh products wrapped in with ice packs and bubble wrapped too.
Enjoy the site but even though you can find some products cheaper on some competitor's sites , frenchclick always comes cheaper in the end due to lower delivery costs. Shame they cannot be cheaper on EVERY item compared to other resellers...;-)
Have shopped there 3 times now and will do again in the future.
Thanks guys and keep up the good work.

21 de marzo de 2024
Opinión espontánea
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Respuesta de www.frenchclick.co.uk

Thanks for the feedback. We are working hard on our service, happy to hear the packing is good and the prices.

If you're signed up to emails you my also get a discount sometimes as well.

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