www.frenchclick.co.uk Opiniones 

237
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very pleased quick and efficient service and compared to the other site the products on here are value for money, thank you French Click you are the best

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I often coveted gourmet tins of food in French supermarkets but been put off bringing them home in my suitcase due to the weight. I was therefore delighted when this website was recommended to me. Ver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Super range of special foods, was pleased with the items I ordered, they carry many items that I have been searching for many years, speedy service.

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Valorada con 1 estrellas sobre 5

Made an order for delivery - delivery date passed, no response to online contact form, endlessly held on the telephone that is never answered, no delivery received, nor dispatch notification or any... Ver más

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4,3

Excelente

TrustScore: 4.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(237)

64 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, I use to get my biscuits with good price and perfect packaging. Thanks.

14 de marzo de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Hope you enjoyed the biscuits!

Valorada con 3 estrellas sobre 5

Tried an initial order

Tried an initial order, only 8 items, to see if we liked the goods prior to placing a big summer order for a family BBQ. We are glad we did. While the quality of the goods is quite high, comparable with Waitrose, etc, the use by dates were very close, only two days on some items, and the order took 9 days to arrive from ordering online. Obviously they cleared out the old stuff on our order, so we’ll have to eat it quickly, over the weekend. Not a perfect experience.

15 de marzo de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Sorry to hear this. Please send the order number to customerservice@frenchclick.com so we can investigate this.

We can't find any order details under this name.

Valorada con 5 estrellas sobre 5

Had exactly the item I wanted

Had exactly the item I wanted. Quick delivery and not too expensive. Thanks, will be back for more Margret in future..

27 de enero de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Happy we had what you wanted.

Valorada con 5 estrellas sobre 5

Speedy delivery

Speedy delivery, all in decent condition. Could use less packaging, that's the room for improvement.

23 de enero de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Very happy to hear that!

Valorada con 1 estrellas sobre 5

Did not Deliver

Order 8 bottles, had not arrived, told Courier tried twice on one day and again, someone in all day, no card left at any time, sent numerous emails asking for the tracking number for no reply. They take your money, do not deliver, then won’t forward a tracking number for Parcelforce who have alleged tried to deliver and not once left a card.

Turns out supplier had the correct address on the invoice and order and then managed to put the wrong address on the parcel, it was only by chance that the recipient checked the invoice after opening and had the honesty to bring the items to us.

29 de enero de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Very sorry to hear this. We have emailed the tracking information, not sure why you wouldn't have got it straight away and it should have come straight from ParcelForce as well.

We can see there was an error with the address when it was booked in, if you can't get the order we'll refund it on PayPal.

Valorada con 5 estrellas sobre 5

Really useful for French goodies I…

Really useful for French goodies I can't find elsewhere. Good delivery options and not too expensive.

10 de enero de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Very happy you found what you wanted and the prices were good.

Valorada con 1 estrellas sobre 5

Selling almost gone off products

Purchased Rillettes (Pate) which was delivered on 17/12/23 but 'use by' date was 28/12/23 (11 days) which I didn't notice until 12/01/24. Contacted customer services who said that it is a fresh product (it is definitely not as it is a processed preserved product) and that 11 days before expiry is acceptable. These people are getting rid of old stock - and customer service is shocking. Further to the reply from Frenchclick - I bought this product when I lived in France and it has a much longer shelf life than stated by Frenchclick who say it is a "Fresh" product - absolutely isn't as it's processed with preservatives??

12 de enero de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Sorry to hear this, you have ordered the fresh bordeau chesnel rillettes. These would usually have a shelf life of 7-21 days from delivery.

This is due to them being a fresh item and is just the nature of this particular range of products.

Unfortunately due to this being a fresh item and you contacting us 1 month after ordering, it's hard for us to do anything else with this. We have updated the website to make it clearer.

Usually if you contact us with this problem on delivery or within a reasonable timeframe after we will be able to offer a refund or redelivery for you.

Valorada con 5 estrellas sobre 5

Great delivery

Not able to get to France for our usual Galette this christmas / new year found French Click. They had the same one we like and ordered a few extra items as well, all arrived when expected and everything was great. Will order more next time, now we have tried and French click delivered !

4 de enero de 2024
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Very happy to hear you found the Galette and other items you wanted. Thanks for the feedback!

Valorada con 5 estrellas sobre 5

Very easy to use and everything was…

Very easy to use and everything was delivered in good condition and on the arranged time.

7 de diciembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

So glad to hear that everything worked well. Thanks for the feedback!

Valorada con 1 estrellas sobre 5

I have ordered a month ahead and not a…

I have ordered a month ahead and not a word from them. Tried to phone and nobody picked UP. Where is my food? No idea.
Update this company has no changed my order and removed items! It is my New year Eve meal no bother...thé only reason i ordered from you was to get foie gras and now this order is going to be late and incomplete. Please save yourself a job and stay away

28 de diciembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Very sorry to hear this. Please check your receipt email as you need to choose a delivery day on checkout.

You can also contact us via email at customerservice@frenchclick.com or reply to the receipt email sales@frenchclick.com

We have some staff on holidays at the moment which may explain the issue on the phone.

Valorada con 5 estrellas sobre 5

lays fritelle simply the best

my order window was running late -1hour- not too bad considering its xmas, I ordered fritelle wanting lays but expecting benenuts(all part of polish chain now). very very pleased, as the fritelles are lays and the expiry date is may2024 ! Excellant

14 de diciembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

So happy to hear that. Thanks for the feedback!

Valorada con 3 estrellas sobre 5

Mostly good but terrible packaging

Good selection and reasonable delivery charges but an insane amount of packaging, all plastic. It's a long while since I've seen expanded polystyrene rather than compostable packaging pellets. Would be too embarrassed to order again from them.

4 de diciembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback and sorry to hear this.

We are always trying to reduce the amount of packaging we're using and have recyclable and degradable options.

We do also have paper loose fill available, this can be requested in the notes box. For fresh and glass items however, we don't use it because it's compromised by moisture and compresses too much.

For other orders we're using flo pak green loose fill, this is degradable in the natural environment and can be recycled at supermarket recycling points. More information can be found on it here:

https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, great choice of items, packed safely and secure.

The Delivery choices are also very good, I have been quite lucky that each time I've ordered, it has arrived by midday.

I highly recommend the service and will be using again next month.

24 de noviembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Glad everything worked well.

Valorada con 5 estrellas sobre 5

Brilliant Service.

No issues at all for me, arrived on the stated delivery day & was very well packaged.

7 de noviembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

Thanks for the feedback. Very much appreciated.

Valorada con 5 estrellas sobre 5

First order, i would definitely reorder

First time I ordered from this company. As i am struggling to find such a business in Scotland.
Honestly I had a good experience, the products received yesterday were really well packed, nothing has been damaged (glass jars and biscottes) and the parcel (17 items) came on time. The products are very good.
There was one item which has been removed due to stock; they put a stamp on the order ticket received to ask us to check the order and the final amount charged. I thought they would still charge me for the product and get a refund later but it was not the case they deduce the amount immediately.
This is a very good process.

10 de noviembre de 2023
Opinión espontánea
Logotipo de www.frenchclick.co.uk

Respuesta de www.frenchclick.co.uk

So glad to hear that and that you'll reorder.

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