Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Ver más
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Ver más
La empresa ha respondido
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Escrito por la empresa
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Información de contacto
PO Box 6139, WV1 9RQ, Wolverhampton, Reino Unido
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,7
Medio
542 opiniones
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Really good service and customer…
Really good service and customer service quick response
7 de diciembre de 2022
Respuesta de fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Credit Limit - On line form
Filled in an on line form and it was dealt with within a couple of hours, excellent customer service.
7 de diciembre de 2022
Respuesta de fuelGenie
Hi.
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Easy to set up and very quick to reply…
Easy to set up and very quick to reply to messages
1 de diciembre de 2022
Respuesta de fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
I asked for an increase to my credit…
I asked for an increase to my credit limit as being a driving instructor I get through a lot of fuel and they granted it within half an hour excellent!
23 de noviembre de 2022
Respuesta de fuelGenie
Hi Martin Dover,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Mike,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
£49 for Direct debit missing
Don't apply before read this comment.
If u miss your direct debit they charging £49 every missing direct debit.It doesn't matter how much you spend in your account.If you're looking fuel card,you should check Shell fuel card.Because shell not charging any money for direct debit missing.Also fuelgenie have a poor customer service.
22 de noviembre de 2022
Opinión espontánea
Respuesta de fuelGenie
Thank you for your comments.
Our records show you have spoken to a member of our Credit Control team who explained what is required from you in order to bring this matter to a close.
Many thanks,
The fuelGenie team
Great scheme helps with all information…
Great scheme helps with all information on invoice
14 de noviembre de 2022
Respuesta de fuelGenie
Hi Cartyservices,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
It's the way you take the money and…
It's the way you take the money and don't take it off the account for days I pay every week
3 de noviembre de 2022
Respuesta de fuelGenie
Hi Christine,
Thank you for your comments.
The dates when the funds are taken from your bank following the Direct Debit request are determined by the bank and the payment clearance process; we request the DD on a set date, the bank will honour the DD request, usually the day after the initial request (this is when you'll see it deducted from your bank account), and we will receive the cleared funds from the bank the day after they honour the request, so there is a 3 working days cycle for the payment; initial request, payment and then clearance of funds.
Unfortunately we can't make the funds available as credit again until we receive the cleared funds from the bank.
If you have any further queries relating to your account, please don't hesitate to get in touch with us.
Many thanks,
The fuelGenie team
Responded quickly and positivley to my…
Responded quickly and positivley to my account credit limit request!
14 de noviembre de 2022
Respuesta de fuelGenie
Hi Mike Warner,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great company and always at the end of…
Great company and always at the end of a line
14 de noviembre de 2022
Respuesta de fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent customer service
fast responsive customer services team every time - excellent support
10 de noviembre de 2022
Respuesta de fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Having used for many years the online…
Having used for many years the online account system is great very easy to download invoices, check usage, request or cancel cards all round great website. Tele customer service 5 star staff very helpful and understanding.
10 de noviembre de 2022
Respuesta de fuelGenie
Hi Alison Barber,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Ismail Surt,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
solved my conundrum
31 de octubre de 2022
Respuesta de fuelGenie
Hi Jim,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Charge of £49 every time for a direct debit return…
READ BEFORE APPLYING.
Reviews do not seem legitimate.
Charge of £49 for a direct debit return which will add on every few weeks upon failed payments.
Outrageous charge and no set date for a direct debit.
24 de octubre de 2022
Opinión espontánea
Respuesta de fuelGenie
Thank you for your comments.
In order for us to investigate your issue in more detail would you be able to email our help desk at enquiries@fuelgenie.co.uk with a brief description of the issue and include your account number as a reference please?
Many thanks,
The fuelGenie Team
I deleted the app
I deleted the app. I just wanted to post a few prices I had recently paid. But the app requires log in and passwords that are not kept in my iPad manager…
Not sure why it should be difficult to post prices paid…
23 de octubre de 2022
Opinión espontánea
Respuesta de fuelGenie
Thank you for your comments. In order for us to investigate your issue in more detail would you be able to email our help desk at enquiries@fuelgenie.co.uk with a brief description of the issue and include your account number as a reference please? Many thanks, The fuelGenie Team
Good company and easy to communicate…
Good company and easy to communicate with.
21 de octubre de 2022
Respuesta de fuelGenie
Hi David Brown,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
very quick response
20 de octubre de 2022
Respuesta de fuelGenie
Hi Graham Short,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
This has to be one of the worst…
This has to be one of the worst customer service companies I've come across. Can't believe the reviews here (sus).
Good luck with getting a rely on via email, hasn't happened yet despite over 20+ attempts.
So you pick up the phone to cancel the account, to be told you need to send an email, which you do but no reply and when you phone back again they said they don't get it.
For your sanity avoid!
19 de octubre de 2022
Opinión espontánea
Respuesta de fuelGenie
Thank you for your feedback.
Unfortunately we can't accept a verbal request to close an account; as part of our security process, which is in place for the protection of our customer's accounts, we require all account closure requests to be sent by in writing so there us an audit for the cancellation of the account. This is standard practice for any business account scheme of this nature.
Any emails which are successfully received are usually answered within a 2 working days time frame, and our help desk would advise of alternative approaches to sending us a written request long before any customer encountered 20+ failed attempts at sending us an email.
The email address to send any requests to close an account to is enquiries@fuelgenie.co.uk, however you can also send us a request through the post to the following address:
fuelGenie
PO Box 6139
Wolverhampton
WV10 9RQ
Many thanks,
The fuelGenie team
Not very helpful,
17 de octubre de 2022
Respuesta de fuelGenie
Thank you for your comments.
Would it be possible for you to email our help desk at enquiries@fuelgenie.co.uk with some more information regarding your experience please?
Please include your account number as a reference, and we'll investigate any issues and get back to you as soon as possible.
Many thanks,
The fuelGenie Team
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