The Furniture Barn Opiniones 

1011
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,

Valorada con 5 estrellas sobre 5

Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... Ver más

Valorada con 3 estrellas sobre 5

Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(1011)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very pleased with this lamp table

Very pleased with this lamp table. Sturdy construction and well finished. Also like the longevity of this range; I purchased a media unit several years ago and pleased that the range is still available

16 de marzo de 2021
Valorada con 5 estrellas sobre 5

Great help

I received great help from one of the staff as I was uncertain I had chosen the correct piece of furniture was updated well on delivery . Would use again

12 de marzo de 2021
Valorada con 1 estrellas sobre 5

Unhappy customer

Our furniture took nearly 5 month to arrive. We were given various delivery dates. When they said they would call back no-one did until I started to make a fuss.
However the delivery drivers were brilliant and kept us informed about our delivery time.
We have used Furniture Barn before with no problems but wouldn't use them again.

26 de febrero de 2021
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Respuesta de The Furniture Barn

Good Afternoon Nick,

Thank you taking the time to leave us a review, customer feedback is very important to us. As a business we pride ourselves on our customer service, I'm sorry to hear you had to wait longer than expected for your order to arrive, sometimes we do experience delays form our manufacturers which are outside of our control.

Your comments in relation to communication have been taken on board in order to improve the service we provide.

If we can assist you any further, please contact our customer service team on 0333 200 1552 or email service@furniture-barn.co.uk

Kind Regards

Elizabeth
Customer Service Team

Valorada con 4 estrellas sobre 5

although i had problems when my…

although i had problems when my wardrobe was delivered and assembled and i wasnt happy but customer service got back to me and have given me a date for a replacment wardrobe on march the 4th if this all goes well i will be satisfied with the service and will be happy to let trust pilot know

22 de febrero de 2021
Valorada con 5 estrellas sobre 5

Great products at a fantastic price and…

Great products at a fantastic price and the company was good with their communication keeping you updated on when you will receive your items. The delivery day was also very smooth and Covid compliant. Can only rate this company as I see it from my experience that’s why I gave them top marks.
Thanks

17 de febrero de 2021
Valorada con 1 estrellas sobre 5

Absolute disaster

Bought the Winchester unit it was damaged beyond repair had to wait a week for an engineer yes during covid?? Then wait 3 days for his report to get to them when I recived mine via email 2 hours after now have to wait 2 weeks to get a refund when what they actually mean is wait 2 weeks to arrange collection before they even process my funds back to me then to mention I have to find and replace this unit 2 weeks before Christmas its a shambles the quality of this furniture is shocking and so it the company

9 de diciembre de 2020
Opinión espontánea
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Respuesta de The Furniture Barn

Good Afternoon Joe Linley

Thank you for taking to time to leave a review. We do apologies for the issues you have encountered. Looking into your order, I can see you have been in contact with our customer service team and a live case opened. Please be assured our customer service team are looking to assist you.

If you would like to discuss this further, please contact our customer service team on 0333 200 1552 option 4, or email service@leelonglands.com

Kind Regards

Elizabeth
Customer Service Team

Valorada con 3 estrellas sobre 5

Furniture is wonderful but drill hole…

Furniture is wonderful but drill hole where it shouldn't be and no wax on legs they want to send someone to my house to fix it but there is a pandemic on you know il fix it myself and grin and bear it
Mr Bird

11 de agosto de 2020
Opinión espontánea
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Respuesta de The Furniture Barn

Good afternoon Mr Bird

Thank you for taking to time to leave a review. I am sorry to read of the issues you have experienced with your order.

Looking into your service file, I can see you have been in contact with our customer service team and a live case has been opened for you from Friday 7th August. I understand that you have been offered technician dates but preferred to avoid a visit in light of COVID-19 concerns as you have mentioned which is not an issue at all. Please be assured our customer service team are looking to assist you once you feel ready to have a technician attend if you still wish.

In the meantime, our customer service team are open Monday to Friday between 10am-5pm and if you would like to discuss this further, please contact us on 0333 200 1552 option 4, or email service@leelonglands.com

Kind Regards
Teddy

Valorada con 5 estrellas sobre 5

Really good quality

Really good quality. Superb service. I had upgraded to white glove delivery and it was definitely worth it.

3 de diciembre de 2019
Opinión espontánea
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Respuesta de The Furniture Barn

Hi Anna

Thank you so much for your 5 star review! We are so glad you had great delivery service and hope you are enjoying your new furniture.

Many thanks,
Emma Customer Service

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