Furniture Village - Chester Opiniones 

2141
TrustScore: 5 sobre 5

4,8

Deva Retail Centre, Stendall Road, CH1 4LU Chester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve the sales consultant was really helpful from the start. He explained about the different qualities of leather and all the advantages and disadvantages of them, which helped us to make a choice... Ver más

Valorada con 5 estrellas sobre 5

My parents and I and a great experience with your store today Dave was very knowledgeable and friendly We really enjoyed our coffee and cookie while we mulled over our decision We only ca... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic experience at furniture village Chester store this evening. Terry was fantastic, and gave us so much of his time and advice. He was extremely helpful and went over everything we n... Ver más

Valorada con 5 estrellas sobre 5

I went looking for beds. Furniture Village has a wide range of beds for sale with plenty of options. Paul, who I ordered the bed through, was excellent, he was very friendly, knowledgeable and patient... Ver más


Información sobre la empresa


Información de contacto

  • Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2141)

65.147 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service & Goods

We were given coffee & freshly baked cookies. They didn’t do the hard sell. We ended up seeing everything we wanted and bought a dining room table & chairs plus a settee with 2 snuglers and 2 stools. We also bought the care package and they have everything in stock. we also managed to negotiate the price. We are now excited to have everything delivered.

31 de julio de 2026
Valorada con 2 estrellas sobre 5

Order delivery

We ordered dining table set, sofa bed, rug and bedside lamp on 17th July. We required them to be delivered ASAP. Therefore we had to select items that are in stock, not our first preference. We were told items will be delivered in a weeks time. However, we had to call again and again to get the items delivered by 25th (it was scheduled for early August).
It would be better if customers were told exact date of delivery during purchase without making them frustrated.

25 de julio de 2026
Logotipo de Furniture Village - Chester

Respuesta de Furniture Village - Chester

Good Afternoon,

Thank you for sharing your experience. We sincerely apologise for the frustration caused by the delivery of your recent order. We understand your disappointment regarding the delayed delivery and the need to repeatedly follow up. We aim to provide clear delivery information from the outset, and we regret that we fell short in this instance. In order for this to be looked into, please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Valorada con 5 estrellas sobre 5

Product advise excellent

Excellent customer service from Helen at the Chester branch. We needed a smaller settee and her guidance was a big selling point. No pressure, not rushed and we took our Springer Jess who was also made welcome. Also fresh cookies to eat on way home! This is our second buy from them and would recommend.

26 de julio de 2026
Valorada con 5 estrellas sobre 5

Great customer service, welcoming store

Very welcoming store, had the wardrobe we wanted to view on display. Paul from the Chester store took us through the options and even called the model rep to get us more options. Great service, offered us a friendly coffee and took time to explain there process. Thanks again!

25 de julio de 2026
Valorada con 5 estrellas sobre 5

Just in furniture village Came to look…

Just in furniture village Came to look at beds Terry came over and helped us We decided to buy a bed and a mattress Terry was most helpful I have bought a lot from furniture village cause the service is always good and quality is excellent.

19 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

The man who served us was very good and was polite and careful to our needs. He was not pushy which I hate. Very pleasant experience and we would definitely shop there again if the need arises.

17 de julio de 2026
Valorada con 5 estrellas sobre 5

A very pleasant shopping experience

At no time did I feel any pressure to make a purchase. Your Sales representative, Callum, was extremely patient and helpful with all my requests. He took care to explain details of the transaction and at no time made me feel hurried. I

13 de julio de 2026

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