We went in to buy a mattress and two pillows. Mark was exceptionally helpful and knowledgeable. He struck the right balance between guidance and giving us space to test and make our own decisions. It... Ver más
Localización
Cambiar localización198 Great Cambridge Road, EX1 1UJ Enfield, GB
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Consulta las opiniones de los clientes
I spoke with Kush about couple of issues with our sofa. I am over 70 years old and was not sure what to expect for aftercare service. Kush was very good and reassured me not to worry. He listen... Ver más
Raheem was welcoming, very helpful and professional. He had a wealth of experience and answered all my questions. I attended the store on 09/10/2026. I identified the bed but decided to think about it... Ver más
Was very impressed by Joseph’s experience in helping us choose our sofas. He explained everything thoroughly & we didn’t feel pressured from him. We highly recommend Enfield furniture village and Jose... Ver más
Información sobre la empresa
Información de contacto
198 Great Cambridge Road, EX1 1UJ, Enfield, Reino Unido
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Asif was extremely helpful
Asif was extremely helpful, informative, professional, knowledgeable and easy to talk to
Products and delivery was great
Products and delivery was great. All staff was so friendly and helpful that’s why as soon as we received our sofas, we have ordered bed and mattress yesterday.🤣
Excellent store Manuel was amazing…
Excellent store Manuel was amazing nothing is ever to much trouble a credit to your company
ChEasy and straight forward,informative…
Easy and straight forward,informative information,I have bought before from furniture village,and found products of good quality
Exceptional Customer Service from Asif
We recently purchased a beautiful sofa for my mum from Furniture Village in Enfield, after looking at so many different options elsewhere. From the very beginning, we were lucky enough to have Asif helping us and his exceptional customer service was one of the main reasons we chose to purchase from Furniture Village and particularly from him.
Asif was incredibly patient, kind and knowledgeable, without ever being pushy. My mum will be 80 this year, and when making a big purchase like this, it’s so important that elderly customers don’t feel rushed or pressured. Asif understood this completely and gave Mum all the time she needed to make her decision.
He was thorough with every detail, even taking the colour swatches outside into the daylight so Mum could see how the colours looked in natural light. He was always offering us refreshments, and today we were even treated to freshly baked cookies with our hot chocolate, such a lovely touch!
The whole experience was relaxed, personal and enjoyable, and Asif genuinely went above and beyond our expectations.
We would highly recommend Asif to anyone looking for a new sofa. His customer service was exceptional and he is a real credit to Furniture Village. Thank you Asif, for making what could have been a stressful decision such a lovely experience for my mum!
Furniture
Had a good service from the store to distribution called when my delivery would arrive
I had a great experience at Furniture…
I had a great experience at Furniture Village, especially thanks to Manuel. He was very friendly, helpful and professional throughout the whole process. He took the time to understand what I was looking for and made everything easy and stress-free. I really appreciated his excellent customer service and would definitely recommend Manuel and Furniture Village.
Asif was great and very helpful and…
Asif was great and very helpful and amazing
Chose my item the sales advisor was…
Chose my item the sales advisor was friendly and very helpful explaining everything
I am happy with the sofa I picked.
Asif was very professional, kind and helpful . It took time to listen and waited patiently as I went through the colours and designs of fabric . Through his guidance I believe I have found a sofa I will be very happy with when it arrives.He even threw in a few extras for good measure. I am happy that I chose my sofa from Furniture Village.
Salesman was great not pushy very…
Salesman was great not pushy very helpful and patient.
Nice welcome and we were left to browse…
Nice welcome and we were left to browse until we needed assistance. The gentleman was very helpful and answered any questions we asked.
Didn’t feel pressured. The service was very good and we purchased the sofa bed we wanted. The very kind assistant was called Manuele Temestini
Great service
Great service, Ryan and Stuart were excellent and did a great job .
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Terrible delivery service
Terrible delivery service. Table arrived with chairs lost which I did not accept and then chairs arrived with table lost which I again rejected. Customer service and delivery teams are just not connected with no one knowing what’s going on. Everyone is apologetic but am short on a table and still no answer. They need an upgrade to their delivery service and tracking mechanism.

Respuesta de Furniture Village - Enfield
Good service
Bank Holiday experience …
My experience with Village Furniture was a good one. From the time we entered the store in Enfield, the customer service myself partner and I received from the staff was excellent, especially from Arafat Akbar he was patient and he explained everything brilliantly. We enjoyed the cookies. The delivery of the goods went smoothly.
We just went to have a look at sofas…
We just went to have a look at sofas only but then we met Arafat who went high and above with the help of the store manager Amgad who was equally helpful in making sure we got the sofa of our dream. Thank you both very much for your help. Highly recommended and would definitely come back again.
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