Furniture Village - Enfield Opiniones 

Very good and comfortable chairs

The best customer service I have come across in a long time. Our sales advisor, Raheem Khan, was extremely attentive, knowledgeable, and professional throughout the entire experience. He took the time to understand exactly what we were looking for and gave us honest, helpful advice without ever making us feel pressured. It was clear that he really knows his products and genuinely cares about customer satisfaction. To top it all off, he kindly included a free rug, which was such a thoughtful gesture and something you rarely come across nowadays. We left very happy with both the service and our purchase, and would highly recommend asking for Raheem if you visit.

Arofat was very thorough and clear with the service and continued to check that all the details were true

Arafat was excellent in details and provided the all details we needed.

Be careful if you’re considering buying the icon extending table . Looks nice from the top but if you’re sitting down and the table is in view, you will see unsightly screws and metal pieces which aren’t discreet or same colour as the table but instead a bright shiny sliver colour
There is no sales aftercare, this comes from two different experiences buying furniture from furniture village

Excellent service and quality of chairs! Arafat was so helpful throughout! Would definitely recommend!

Our experience was one of the best, thanks to the most patient, most professional guy in his work, practically a real pleasure to have found him there..Raheem Khan and I recommend everyone to go there and shop with him! Thank you Raheem.

Asif went above and beyond to accommodate my difficult requirements and came up with the perfect solution. He was friendly and helpful and I ended up with exactly what I needed.

Arafat AKBAR was extremely helpful throughout our process in getting a dining set. He was willing to help at all costs and tried his best to make us happy. This was definetly achieved as after our process, I and my partner were very happy!

Asif at the Enfield branch was super knowledgeable and took his time to explain everything to my elderly parents. Really pleased with service and great prices on a very stylish corner sofa. Thanks Asif, highly recommend !

What made my experience excellent was Arafat Akbar great customer service. He was professional and attentive to my needs. Went the extra mile to make sure everything was resolved smoothly. I wouldn’t hesitate to recommend him and Furniture Village.

I called up today about the problem i had with my dinning chair, and I spoke to Billy. He is a lovely guy, he’s friendly, very helpful and he sort out the problems is very quick. Thank you for your kindness and sort out my problems so quick.

The gentleman was very helpful and also help me out to send the picture through to your company

I am writing to express my dissatisfaction as a deeply inconvenienced customer.

At the time of purchase, we were assured that the products would be delivered within 28 days. However, even after three months, our order was still not fully delivered. When the items eventually arrived, a portion of them were defective, damaged, and of extremely poor quality.

We promptly contacted your customer service team and clearly requested a full return and refund. Despite providing all the requested evidence, including photographs and supporting documentation, we have yet to receive any clear response or confirmation regarding whether our refund will be processed.

This situation has caused significant frustration and inconvenience. Unfortunately, based on this experience, I am highly dissatisfied with your service and would not recommend your company to others.

Delivery was ontime. Ash & Pete unwrapped sidebord carefully. Checked for any scratches or damage. Explained if we had any problems to call furniture village. Assembled the legs and removed all rubbish. Well pleased with it and Ash and Pete. Well done

Misleading advertising and poor customer service! On March 8th, we ordered a specific sofa promised for delivery within two weeks. As of April 7th, the tracking has not been updated since the purchase date. The phone lines are unresponsive, and despite multiple requests, no one has returned our calls. Customer service repeatedly claims they will contact the store and follow up, but we never hear back. It is impossible to reach them by phone or email.

09/04: I received an answer from myexperiencefurniturevillage.co.uk just saying a template message same as I had received from my previous email saying that they will send my details to the store manager contact, but I never heard back from them.

Raheem Khan made our experience at Furniture Village unique. He welcomed us friendly and he offered advice about dining tables and sofas. He is a professional that we highly recommend.

Abdur Raheem was extremely helpful and kindly helped us pick out a kitchen dining set along with other items.

Julie from customer services was very helpful and understanding when unfortunately I received a wrong sofa !
She looked into the matter and offered a solution to the problem in a quick and efficient manner.
Thank you Julie.