Great service by a great sales consultant Rachael in the Ipswich store. We wanted to order 2 power recliner chairs and had some idea, but Rachael enabled us to look at great alternative that was just... Ver más
Localización
Cambiar localización3 James Bennett Avenue, Ransomes Way, Futura Park, IP3 9SR Ipswich, GB
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Consulta las opiniones de los clientes
Looking for our first furniture was made easy by the help of Sheik Hussain. He made the whole process very comfortable for us. He gave us all the information that we needed that is easy to understand.... Ver más
We had an extremely pleasant experience with Rachael Burrows, she was brilliant and helped us with all our questions about the chairs we wanted to buy, the delivery was good, but 1 of the stoo... Ver más
We were mattress shopping - a dreaded job! Always overwhelming. But not this time. Our Sales Consultant (Rachael Burrows) encouraged us to try all options to see what suited us, whilst enjoyin... Ver más
Información sobre la empresa
Información de contacto
3 James Bennett Avenue, Ransomes Way, Futura Park, IP3 9SR, Ipswich, Reino Unido
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Recliner chairs
Keith Shepherd was the sales man who helped us choose reclining leather chairs ,very knowledgeable and told us what was best for our needs
I had a lady called Rachel she was very…
I had a lady called Rachel she was very polite and helpful Thank you
Keith at Furniture Village
Keith at Furniture Village - Ipswich was extremely knowledgeable, informative and helpful.
Helpful staff
Rachael was so friendly and helpful and nothing was too much trouble.
I had a problem with my mattress
I had a problem with my mattress
I discussed with Lola and we come too an agreement to replace my mattress
Very pleased with the aftercare
Thank you Mr Glenn Keeley
Went in looking for a new dining table…
Went in looking for a new dining table and chairs. The salesman was very polite, helpful and not pushy. Which is always good. Excellent payment scheme available. Everything explained well and not rushed. Furniture delivered in just over a week. Deliverey guys also provided an excellent service. Assembled items with care and tidiness. Highly recommended.
Chris was fantastic throughout the…
Chris was fantastic throughout the process of assisting us with buying a new bed for my mum. He was welcoming, kind, and took attention to detail when my mum was explaining her health condition and the ideal bed she would like to buy and sleep on. Chris provided expert and sound advice which we took on board. Thank you for your help Chris!
Great quality
Really friendly, helpful and knowledgeable staff at Furniture Village Ipswich. Gave great advice. Lovely quality sofa.
Excellent
The lady in our ipswich, near warren Heath store was amazing! It was a big decision for us of which sofa to pick and she was so helpful and supportive.
The delivery guys we had were fantastic, friendly and quick.
Rachel was excellent from start to…
Rachel was excellent from start to finish - she understood our needs and gave really sound advice and support. Ask for Rachel !
We are really pleased with the sofas we…
We are really pleased with the sofas we purchased and the delivery guys were fantastic. They were really efficient and helpful, and very pleasant. Excellent service!
Good service and able to get the…
Good service and able to get the furniture that I wanted
Always a good experience
Having used Furniture Village a few times we have always been pleased with the helpfulness and politeness of the sales staff.
Really helpful friendly staff and…
Really helpful friendly staff and gorgeous furniture
Great Delivery and Sales service, poor customer service
We had an extremely pleasant experience with Rachael Burrows, she was brilliant and helped us with all our questions about the chairs we wanted to buy, the delivery was good, but 1 of the stools was missing, the sales team at FV were great but the team taking care of customer servie and find our missing stool was abismal, we had to go to the store several times to get them to contact the logistics team to get our missing stool, that was poor.
Overall:
- Sales Staff: 5 Stars
- Delivery Staff: 5 Stars
- Logistic / Customer Service Team: 2 Stars
It is a pity that having such a great servcie at most levels I end up vary with any future purchases from this shop, hopefully this can be improved in the future.
Amazing furniture and customer service
Craig helped us choose an amazing sofa, bed and dining table. He helped us through the entire process! We loved our experience with furniture village and will be waiting to receive our furniture.
Great customer service
Great experience in the showroom. Keith provided excellent customer service and great expertise. He was friendly, helpful, and never pushy. We had plenty of time to choose the right sofa and dining table, and the whole process was smooth and easy. Very happy with the service we received.
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