Furniture Village - Ipswich Opiniones 

This review is exclusive to Alice from
The local Ipswich depot after sales.

The jury is out on the rest of Furniture Village until our overall horrendous experience is resolved.

The phone call we were advised would take place in 2-3 days was received the following day. Mariah was friendly, informative and advised us of how the issue we had would be resolved. Following her call we received a problem solving email which we have yet to try out.

K EITH was exceptionally supportive ,informative ,professional polite and most helpful.
On the basis of this experience i would not hesitate to call upon Furniture village with regards to any future furniture requirements.
Kind regards Margaret Knight

Having ordered a new Njord table, bench and new dining chairs for our new home I was thoroughly excited by the purchase experience. Received great service from Keith, but only at purchase point was I informed that there’d be a 15 week wait for my items. Fair enough, I’d like to think that was an indicator of the quality goods were going to receive so I roll with the lead times.
Now starting our 15th week of waiting I’m still hoping for some amazing items, but what’s been really frustrating is the lack of communication back whenever I’ve left a voice mail to check in. Maybe a little impatient of me, but having spent a good amount of money and waiting as well as I could through some large family events where the new features they’d provide would have benefited greatly I’d like to think my ‘customer experience’ would have at the least warranted a voicemail back appeasing a “chase on the items and the warehouse will be in touch as quickly as they can when they items arrive” would have suffice.
My biggest gripe is more that the seat pad for the bench specific to our original purchase, was pondered on for a bit longer and only ordered on the 3rd of Feb and is already in the warehouse and awaiting delivery!!
Respond to me as your voicemail indicates you would and I’d not have left the marred review of the experience thus far. I’ve had more interaction from the warehouse wanting to drop the seat pad on its own than the actual main event.
Everything else has been relatively easy to navigate online to track, and the items in the showroom looked amazing so I’m hopeful this will be worth the ‘wait’ in the end.

The sales people in the store were very helpful and gave good advice.
Then it all goes to pot. We ordered a ottoman bed in the middle of December and I did think that wont it will not arrive before christmas, even though we were assured it would. It finally arrived middle of January, unfortunately the bed sides were a different colour to the head and the foot. The delivery team said they were the same sides just a different colour. The bed works fine and the fitter sent a report in stating the problem.
We were told it should be a couple of weeks and they would be back to fit the correct coloured sides it is now 6 weeks later. Last week I visited the store it was purchased from. Again staff very helpful checked on the computer and advised me that the fault had indeed been reported but that it had not been actioned. So another email sent from the branch advised they would be in touch in the next few days. Was contacted by customer services who said the matter was being dealt with as a matter of urgency?? Heard nothing since.
Furniture Village really need to sort the logistics out. They are dire.
I am awaiting delivery of a sofa which I was informed would be delivered on a certain day which was cancelled and has been re-arranged for next week.
Hopefully they will get this right and also the sofa will be the colour we ordered.

Purchase a large sofa suite and the team at Ipswich was great keeping it safe until my house moving date!

You have sent me someone else's CREDIT AGREEMENT with personal details!

Rachael Burrows assisted with the sale of our recent sofa purchase. We found her extremely helpful, friendly and clear with the options available to us. No pushy sales just listened to understood what we needed. Clear detail regarding overall purchase price and credit options. All questions answered and very kind to our young daughter. Thank you for your excellent swift service.

Meeting Rachael the Sale consultant was one of the best things that happened to me. She made the buying process easier with her lovely and welcoming approach. Even when I was abit confused, she helped me made a good choice.
I think the company actually have lovely stuffs that looks quality.
I will recommend furniture village for your furniture.

Fantastic assistance by Rachael Burrows. Helpful but not too pushy with sales. Helped us choose colours. Really great

Rachael was very friendly and efficient, worked with us to make sure we ordered the correct configuration.
Bonus points for the compliments!.
Wouldnt hesitate to shop again.

Chris Hunt helped us so much. He clearly knew his stuff. He made me feel at ease and talked me through my options with great knowledge, detail and professionalism

Keith in the Ipswich store helped my husband and I buy a new sofa this week. He was great, really knowledgeable and patient with us. Didn't try to upsell but rather came across as offering additional features he could see would be useful for us. Really like their chill sales technique and no pushyness at all. Just let us take our time and come to our own conclusion but was on hand whenever we needed to ask questions.

Rachel at the Ipswich branch was excellent, advising on the recliner chair which I ordered.

Friendly helpful staff

Staff friendly

Craig was really helpful and lots of knowledge of the product , which we found quite reassuring.

Great service. Chris is a legend. Felt like at home.

Sales assistant very helpful, nice relaxed atmosphere in the store, didn’t feel pressurised at all