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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

ABSOULTE DISGRACE SITE ALL EMPTY SPINS TAKE ALL YOUR MONEY NO EVEN ANY GAME PLAYS NOTHING BACK 8 MONTHS NOT THING DISGRACE OFF SITE

Valorada con 1 estrellas sobre 5

One of the worst experiences ever playing on a slot casino.This casino used to be ok but most of the British casinos arent worth a penny of your money now.The playing experience is ruined with constan... Ver más

Valorada con 3 estrellas sobre 5

Great selection of games, rtp doesn't seem great, but not the worst! Customer service excellent up to now, however their withdrawals take forever..requested Monday, still nothing on Wednesday..just... Ver más

Valorada con 1 estrellas sobre 5

At first was good but last year or so mo chance of wining anything on any game the reels especially on lock of the ir8sh and Ted seem to glitch just before landing on each reel to secure no win like i... Ver más

Información sobre la empresa

  1. Casino
  2. Casa de apuestas

Escrito por la empresa

Gala Casino is part of the GVC Group. We're one of the world's largest gaming businesses, with well established brands online. With the GVC Group family of brands, you will always have the opportunity to play your way; with our market-leading selection of casino, live dealer and poker products.


Información de contacto

1,7

Muy malo

TrustScore: 1.5 sobre 5

320 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

One of the worst experiences ever…

One of the worst experiences ever playing on a slot casino.This casino used to be ok but most of the British casinos arent worth a penny of your money now.The playing experience is ruined with constantly spinning dead spin after dead spin,one at a time and wheres the fun in that.In my opinion,i think these casinos are highly suspect now because they were a lot fairer in the past.

17 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam!!!

Scam!!!
Dead spins dead bonuses
Lost around thousand quid
Got bonus for 3 pounds.
Never seen shit like that before.
AVOID !!!

6 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible site managed to hit the bonus…

Terrible site managed to hit the bonus after depositing over £200 playing £2 stakes only to win £18 off the 10 free spins on big bass you never win on the slots would not recommend this site to any more chance winning on the machine in your local pub then on here.

10 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Jokers

Jokers. So now they let me win free spins or £1 from the tournament but never win anything from them. Like literally nothing!

Don't even bother with your own money cos you ain't winning a dime. They take it all. Bonus round are almost none existent n if you are lucky to get a bonus round, best believe your coming out of there with next to nothing.

Play on fair sites. This one is rigged to the max. The fact they never let me win from my own money or tournaments untill I left a bad review on here then they decided to all over sudden start letting me win from tournaments. Nothing from spins though
Like they ain't letting you win with your own money. What makes you think they gone give you free spins n let you win from it.

I'll tell you this. I've had account with them 3 years n have never won anything for free here. For atleast a year n half I won nothing n stopped wasting my money on here. Then I played again n got same results then I went n left a bad review for which they all over sudden started letting me win. Nothing much like but their a joke. Now I refuse to put in
my own money cos I know they gone take it all as always

17 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

go on other site avoid this one

I’ve played the same games on other sites but this one is on a whole new level of robbing your money. £500 I have played in total and the bonus game. Well don’t waste your time. There just as bad as the dead spins.
I didn’t read the reviews if I did then I would not have given this site a go. There’s a difference with gambling. And straight up robbery.
Never use this site to play slots. They will rob you fast.

21 de octubre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not the online casino it used to be.

I have been a customer for circa four years and whilst I wouldn’t consider myself a “high roller”, I have been a loyal customer and deposit on a regular basis.
Unfortunately over the past few months, I find that both the overall Gala app and website (Spins/Bingo/Casino) has significantly deteriorated.
Games constantly crash and refresh on both the app and safari/chrome and numerous issues where I haven’t received the appropriate reward via the promotion I’m playing with at the time or even just general game play.
In fact, there has been far too many occasions when I achieve a certain bonus/free spins feature and the game crashes and takes me back to the general homepage and when I reenter the game, the previous bonus/free spins feature has disappeared.
I then contact live chat and eventually speak to someone who is clearly based in an Indian call centre.
This is no disrespect do the customer support team but when I spend over one hour in live chat and always receive the same template/default response, and no resolution to the issue, and it is very frustrating especially when I am asked to then provide screenshots of the previous issue, which obviously isn’t something I can do with a historic issue!
I really don’t believe it is the fault of customer support staff, but they are clearly working from a script and I end up feeling like I’ve been “fobbed off”.
I even logged a formal complaint about a certain issue 7 days ago, and received an email advising me that I would receive an update/response within 24 hours, and I’m still awaiting the promised “update/response”.
Gala generally used to be much better and I don’t know why they need to keep making these supposed “improvements”.
Surely they must realise that their business wouldn’t exist without customers/members making regular deposits etc?!
I might be wrong but I get the impression they just want to cut as many corners as possible including outsourcing customer support to an Indian call centre where these people are probably being paid a low salary, and don’t actually know about the games/promotions etc as they literally just have a script to work from.
It’s disappointing to see a well known brand deteriorate in such an epic way.
I genuinely never had my recent issues when I first joined.

5 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

£50 and no bonuses

Have put over £50 into slots and have not won one scatter or bonus. An utter rip off.
Would steer clear of this site at all costs unless you play poker or bingo.

9 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This site is a scam

This site is a scam, constant glitches. Over 300 spins without a win.
After putting in just £150 i won £250, then all of a sudden I had no wins for 300 spins. I would have Given 0 stars if it was an option.
Please read these reviews before joining.

2 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pretty new to this site enjoyed my time…

Pretty new to this site enjoyed my time playing slots. I’ve broke even tonight so I’m happy with that. I sent over all documentation to verify my account before I started to play ( I think that’s the best thing to do)
Overall happy my winnings are on the way and I shall continue to use this site. One thing I’ve not done as yet is set spending limits, I will do that asap to make sure I only use what I can afford. Also another positive note checked in on whilst gaming to give me the option to continue or take a break, it’s easy to get carried away so a pop up message like that helps to make you think and log off if needed 👍

Withdrawal was in my bank account within the hour.

10 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have been trying to withdraw £3500…

I have been trying to withdraw £3500 out of my account for the past 2 months now, every time they say we will send it of for review and update with email. I get no email and then have to chase back up constantly. It almost seems like they are avoiding to send the money at all cost. If you want an easy and simple site I would advise not using gala casino

6 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful slots

Awful slots, you'll be very lucky to get a bonus. Seems to be a common trend, same company that owns Ladbrokes/Coral etc. Use at your peril, if you want to be bankrupt this place is for you. I definitely wouldn't recommend wasting your money. Be warned! Stay well clear.

17 de mayo de 2025
Opinión espontánea

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