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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish, a real pleasure to deal with. Great customer service. Email enquiry answered promptly. Items in stock and delivered within two days via DPD despite storm Goret... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just purchased an osprey farpoint 55 ruck sack after watching the store video of it, what a fabulous piece of kit! It’s defiantly worth every penny. The whole process of purchasing was made worry... Ver más

Valorada con 5 estrellas sobre 5

If I could give 10 stars, I would! What a fantastic service from this company. I was hesitant to place my order because there were only 500+ reviews, but since most of them were 5-star reviews, I de... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reliable, competitive prices and fast delivery. Solid experience, will repeat for sure. I didn't know the store but I came up while looking for travel/hiking gear and was one of the few retailers... Ver más

Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre

Escrito por la empresa

Gap Year travel store selling travel accessories and backpacking equipment for independent travellers


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

537 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(537)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top Class Customer Service - thanks!

Having bought several items from GYTS for a S.America trip, I experienced a minor (but annoying) failure with one of them (from a premium brand). Stewart at GYTS provided fantastic support in coordinating a return and repair with the manufacturer. The bag is now back and in full working order. Stewart could not have been more helpful, and GYTS are now on my favourites list.

11 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic product which was delivered…

Fantastic product which was delivered on time and in perfect condition. I was concerned it was going to be too heavy with the wheels and the rucksack not comfortable but it sits very well on my back and is comfortable. It would have been useful to have a drinks bottle holder on the side and perhaps the foam flaps make it a bit awkward to pack initially but once you have a few items inside it holds the sides back.

1 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Delivery problem sorted out quickly

I did not receive this item, but since completing this review I have had a very quick response and found out they only had part of my address. They are now sending me a replacement order.

30 de octubre de 2023
Valorada con 5 estrellas sobre 5

Great service

Great service - ordered an item, needed it fast. Emailed to see if they could get it to me quicker and of course offered to pay the extra. They upgraded the delivery and called me to let me know the item was on its way... so friendly too

30 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I think this is a scam I can't contact…

I think this is a scam I can't contact them and the alleged tracking number doesn't work!

24 de octubre de 2023
Opinión espontánea
Logotipo de Gap Year Travel Store

Respuesta de Gap Year Travel Store

Hi Joanna,
Sorry to hear you've had problems getting in touch with us - we haven't received any emails or calls from you but I can see from the tracking that your order has been delivered. If you need any more help please get in touch.

Valorada con 3 estrellas sobre 5

I was sent the wrong item

I was sent the wrong item.
I emailed to let you know and had a very quick and apologetic response by phone.
Unfortunately the item I wanted was out of stock.
I am waiting for it to be back in stock and then to be delivered.

25 de septiembre de 2023
Logotipo de Gap Year Travel Store

Respuesta de Gap Year Travel Store

Hi Jonathan,
We're really sorry the wrong item was sent out to you and appreciate your understanding while the replacement arrives into stock with us. As soon as it does we will get it dispatched.
Regards.
Chris

Valorada con 4 estrellas sobre 5

4/5 stars

Easy to navigate the website. Some products are out of stock but generally have a good range and reasonable prices. Delivery is fast

25 de septiembre de 2023

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