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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish, a real pleasure to deal with. Great customer service. Email enquiry answered promptly. Items in stock and delivered within two days via DPD despite storm Goret... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just purchased an osprey farpoint 55 ruck sack after watching the store video of it, what a fabulous piece of kit! It’s defiantly worth every penny. The whole process of purchasing was made worry... Ver más

Valorada con 5 estrellas sobre 5

If I could give 10 stars, I would! What a fantastic service from this company. I was hesitant to place my order because there were only 500+ reviews, but since most of them were 5-star reviews, I de... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reliable, competitive prices and fast delivery. Solid experience, will repeat for sure. I didn't know the store but I came up while looking for travel/hiking gear and was one of the few retailers... Ver más

Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre

Escrito por la empresa

Gap Year travel store selling travel accessories and backpacking equipment for independent travellers


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

537 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(537)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great price and delivered on time

Great price and delivered on time. I recently purchased an Ospre Rook 50 backpack from this site which was at a great price. The package was sent and delivered swiftly. Will be using their services again.

28 de agosto de 2023
Valorada con 5 estrellas sobre 5

Very happy

Easy to order and prompt delivery was kept informed at all times. Very pleased, would recommend them and will use again.

25 de julio de 2023
Valorada con 5 estrellas sobre 5

AMAZING SERVICE FROM STUART

I had been let down by another company and phoned the GAP YEAR TRAVEL STORE to see if they could help. I was leaving for Pakistan in a couple of days and needed a travel back pack urgently. Fortunately, I spoke to Stuart! No problem, can do!!! Purchase complete and item despatched that same day, to arrive the following day, which it did! Fantastic no hassle exemplary customer service from THE GAP YEAR TRAVEL STORE. And I am also delighted with the superb quality of the travel back pack I purchased! Thank you so much Stuart!

25 de junio de 2023
Valorada con 5 estrellas sobre 5

Efficient. Great experience.

Ordered two Eagle Creek wash bags. The X-Small was too small so returned it and kept the larger size. Delivery and Refund were very quick. No problems. All good. Many thanks.

29 de junio de 2023
Valorada con 5 estrellas sobre 5

A shop that actually cares about its customers

Superb customer service, honestly never had better service from any online retailer.
I have purchased items from this store previously and had no issues. However today I ordered a travel padlock which arrived faulty, I emailed them and within an hour or so I got a phone call back and spoke to a very friendly gentlemen who sent me a replacement lock out first class as I am going on a trip in a few days.

I could not recommend this store more for anyone going travelling, they stock really good quality brands at great prices and provide excellent customer service. Far better than using one of the large retailers like Amazon.

13 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top notch customer care

I've received first class customer care and will definitely shop at Gap Year Travel store in the future. Last week I've ordered a wheeled backpack, but Parcelforce messed up and did not deliver my order, so two days ago I contacted the store via an online contact form. Gentleman called Stewart called me very soon after- he was very sympathetic and despatched a replacement bag right away. To my great relief it arrived yesterday. Before placing an order I've been considering buying from another store, but decided to go with Gap Year when I compared reviews for both here on trustpilot. I cannot tell you how happy I am with my choice, especially considering the other one got bad reviews mostly for ignoring shipping issues and leaving their customers in the lurch!
From now on this is my supplier of choice for any travel stuff. Joanna

8 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Chaotic delivery by Royal Mail

The delivery by (Royal Mail) was chaos! First, the package was sent to the wrong town (Rhyl instead of Yelverton), then, when it finally "arrived" it was delivered to the wrong address (two days later than initially supposed to) and I had to go hunting up the street for it.
As to the rucksack cover, it looks good and fit for purpose, but I shan't be using it until next week.

3 de mayo de 2023
Logotipo de Gap Year Travel Store

Respuesta de Gap Year Travel Store

Hi Alan,
We're really sorry to hear that Royal Mail have let us down on this occasion. There doesn't appear to be a reason why this order was misdirected by them but I'm glad that you have finally received it and that you are happy with the product.
Regards,
Chris

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