Gardeners Corner Opiniones 

393
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

No refund for returned items. No answer to emails. No answer to online messages. No answer to telephone calls. Item was returned to them with a letter requesting refund. tracked shipping, wit... Ver más

Valorada con 5 estrellas sobre 5

Sooo pleased with the customer service provided by Jade and the gang at Garderners corner. Everything I order arrives because these guys have it on site,beware of the drop shippers who make you wait... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Helpful and polite staff, fast delivery. The staff were quick to direct me to the ideal product as the kit i saw advertised didnt meet my needs. One issue the member of staff said one week before... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Vivero
  2. también en la categoría
  3. Tienda de muebles

Información proporcionada por diversas fuentes externas

We’re a leading supplier of hydroponics equipment through online, mail order and retail shops. We believe in offering an exceptional range of hydroponic products and providing expert advice to the UK’s hydroponics and indoor gardening community.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

393 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

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Valorada con 1 estrellas sobre 5

Too good to be true.

Gardeners Corner have a huge rang of products, everything you could possibly want and more. Their website is easy to navigate and description of the products is extensive and informative. The review's looked great, and I was so impressed that I ordered a full range of products. Out of all the items I have ordered only one has been delivered so far and it was the wrong item. They did arrange to have a courier pick up the wrong item and to have the correct item sent. Due to their delay in filling my order, they have now told me that part of my order is no longer available as they are out of stock. This was not the case when I first place the order. They also advised that the rest of my order was being processed and dispatched. It has now been over two weeks since I have paid for the item's with nothing to show for it. Just goes to show that if it looks too good to be true, it is. At least they respond back when there's been issues with the order. Now over four weeks has passed since placing my order and they still have not been able to send the last of it undamaged. I've asked for a refund on two occasions and they insist on sending a replacement. As well they have refused to give me my first time customer order discount and said I can use it on my next order. I will not be using them again due to the unbelievable hassle this has been.

6 de julio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Hi Todd, can you please contact our website Live Chat or support team on sales@gardeners-corner.com if you have some missing items. Thank you.

Valorada con 5 estrellas sobre 5

Great service, excellent customer support

I highly recommend this company, their service and customer support are second to none, they are extremely friendly and very helpful. Smooth sailing from start to finish. Easy five stars. Thanks very much =)

3 de julio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Thanks for taking the time to write a review Shane and hope to see you soon

Valorada con 5 estrellas sobre 5

Faulty product replacement

The product I had a problem with was replaced within a couple of days. Great service.

24 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Thanks for taking the time to write a review Kev and we're glad you're happy with our serivce

Valorada con 5 estrellas sobre 5

Excellent Customer service

Excellent Customer service, goods arrived very fast. And John is an absolute asset to this company. Only place to use.

18 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Thanks for the great review Jay and we're glad you enjoyed our service

Valorada con 5 estrellas sobre 5

Recommended

5* service. Quick response and much better than some other top search result hydro ships online. Will probably stick to gardeners corner for future orders now.

14 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Hi Emily, that's great to hear. Thanks for you review

Valorada con 5 estrellas sobre 5

First time I've purchased from this…

First time I've purchased from this store, very easy very quick, and Jade was very helpful in answering any questions I had

14 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Glad you enjoyed the experience Mr Barrett

Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website, great prices, great products and fast delivery, highly recommended

10 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Thanks for taking the time to write a review

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, great communication and next day delivery in very difficult times. Would definitely recommend and order from them again.

5 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Thanks for the review Lynnette

Valorada con 1 estrellas sobre 5

Items missing 2 weeks after express delivery

Very poor, go elsewhere. Paid for express delivery and it has been almost 2 weeks and not everything has arrived. Still not sent all items and when I complained they questioned me saying they should be there as if I was making it up. I was told that they would send the missing ‘fast’ clips but it’s has been a week and they have not arrived. Silencer was slightly damaged too as it was poorly packed. Poor all round, expected better. I will complain again hopefully I will get my clips or I will ask the credit card company to get a refund. Really, go elsewhere :(

4 de junio de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Hi, we're sorry for the delay in your product. Can you contact our customer service team so we can look into this further.

Valorada con 1 estrellas sobre 5

Sent the wrong items

Sent the wrong things, Do not answer calls, do not answer emails, do not answer messenger, opened a pay pal dispute. Poor

26 de mayo de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Hi Oliver, please can you contact us either via our website live chat, email address or ring 01472 813706 please. Our support is available 9-5 Monday to Friday but not on bank holidays or weekends. Many thanks

Valorada con 5 estrellas sobre 5

Customer service Excellent

Although the product wasn’t available when order the customer service was excellent and received a full refund promptly.

21 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt delivery

Prompt delivery, good product

19 de mayo de 2020
Opinión espontánea
Logotipo de Gardeners Corner

Respuesta de Gardeners Corner

Thanks for taking the time to write a review

Valorada con 5 estrellas sobre 5

Great service

Great service, friendly helpful staff.

18 de mayo de 2020
Opinión espontánea
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Respuesta de Gardeners Corner

Thanks for the review Steve

Valorada con 3 estrellas sobre 5

Worst experience ever! (Eventually resolved)

Ordered a few 1.8m 68kg heavy duty rope ratchets with caribiners via ebay. Received, 1.3m 5kg lightweight with cheap plastic hooks! I cannot think of a single use for these that a piece of string wouldn't do better! When asked for return and refund I was told returning the items wasn't cost effective and to keep them... However they only offered 15% refund because the items they don't want back are in my possesion! Totally messed me around and told 'porkys'! I had to open a dispute with ebay to get refund!

Response to reply:

Instead of just putting something in place so this doesn't happen again... why won't you HELP ME NOW! I'm disabled with no access to a printer, cannot get to a post office anyway... and you still refuse to send a courier to collect the items 'YOU DON'T WANT BACK'!!! You seem to be abusing ebays policies to STEAL from a disabled person! Disabled people use internet shopping so they don't have to leave home. Pretty pointless concept when a seller makes a BIG mistake and demands the disabled person to go out and correct it for them! Or is purely just about stealing my money knowing I can't correct YOUR mistake for you!

UPDATE:

The website sales took control of the issue and did refund me.. so fair play to them. I have upped my rating accordingly. (The nightmare was caused by their ebay shop)

13 de mayo de 2020
Opinión espontánea
Logotipo de Gardeners Corner

Respuesta de Gardeners Corner

Hi, we're sorry you received the wrong item. I've passed your comments on to our manger so we can put something in place that this doesn't happen again ....
Can you send us your order number to our sales team at sales@gardeners-corner.com so we rectify your issue ASAP. Thanks

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