Avoid this company. I ordered on 6th June and almost 3 months later had to go through my credit card company just to get my money back. The company director/manager Anthony point blank lied to me o... Ver más
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Consulta las opiniones de los clientes
Reassuring to know there are good, reliable, efficient companies on line. Very quick free delivery (even to the Isle of Wight), helpful staff on the end of the phone. Product quality exactly as good... Ver más
Good quality planter with trellis. Excellent sales service and product knowledge provided by Paul who followed up consistently on my purchase and delivery. Arrived on the day and time prearranged. Ite... Ver más
I placed an order on 10th July - order still not received on 28th August and they can’t tell me when it will be delivered. Different excuse each week. I wish I had read all the reviews before I placed... Ver más
Información sobre la empresa
Escrito por la empresa
All fine timber products for your perfect garden projects. Timber Fencing, trellis panels, landscaping timber, sheds and logcabins. Timber decking and cladding.
Información de contacto
Ripley Road, GU23, Guildford, Reino Unido
- 0203 1375 159
- sales@gardentimberonline.co.uk
- www.gardentimberonline.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 4% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ordered some products and got through…
Ordered some products and got through to Roisin in customer service. She was great help. Got order was very good service and product.
Very happy.
Very helpful and efficient on the phone. Great customer service. Spoke with a lady called Roisin and she was a great help. Product was excellent too - sturdy and well made. Highly recommended.
Prompt delivery
Prompt delivery, well-made and look really good in the garden!
Everything went smoothly
Everything went smoothly,
I was speaking to Elizabeth in regards to my order she was very polite and helpful. Couldn’t recommend her enough.
Everything came as expected and I’m more that satisfied.
Excellent service and quality product
The trellis planter was excellent quality and a solid construction. The delivery was prompt and driver very helpful. I will definitely use this company again. Thank you.
All-round excellence!
Very helpful and efficient on the phone. Amazingly fast despatch. Great customer service. Kept up to date with delivery times etc. Polite and helpful van driver. Product was excellent too - sturdy and well made wooden planters. Exactly what we wanted - thoroughly recommended.
Solid quality product
Solid quality product, very impressive! Prompt delivery as well.
Fence help!!
Really had no clue what I wanted re fence for my garden and what was would be the most durable. I rang Garden Timber Online after a Google search to see could anyone help me understand. Got speaking to Roisin and explained my situation and she was so knowledgeable and friendly, I was delighted by the end of the conversation and finally made a decision!!! Thank you for all the help.
Quality product delivered on time
Informed of delivery time which was honoured. Quality product. Good experience with delivery. Delivered on Sunday which was exceptional.
Ordered planters which were shown as in…
Ordered planters which were shown as in stock. Took over a month to arrive but Elizabeth phoned to apologise and explain delay due to suppliers in Estonia. I would recommend to double check delivery times before ordering.
great product and helpful staff
I just received my wooden trellis planter, the quality is fantastic and the delivery was speedy! Elizabeth was very helpful and advised me that I can adjust the height of the trellis myself. Will be ordering again
I bought a trellis planter and it…
I bought a trellis planter and it arrived within in the time frame. Aoife was great assistance over the phone!
Excellent customer service from Aoife
Excellent customer service from Aoife, she really helped assist me through the whole process. Would buy again!
Great experience
Incredibly happy with my timber. Fantastic experience from start to finish, big thanks to Cara for her outstanding customer support. She was so knowledgeable and really made my choice super easy. 10/10 would order from again.
Amazing customer service from Roisin
All my questions were answered and I recieved so much good advise from a very helpful Roisin. Will definitely repurchase!
Brilliant customer service from Cara
I had an issue with my delivery and dealt with Cara who could not have been more professional and helpful. She sorted my issue straight away and made sure everything was resolved by the end of the call. Highly recommend
Great experience!
Great experience! The timber quality and the overall service from the company were outstanding. Cara was amazing—she provided exceptional support, answering all my questions with professionalism and care. Highly recommend!
Fence panels
This is my first time buying from garden plants online, I called and spoke to Jack on the phone and he let me know exactly the information I needed to proceed with my order.
Loving my excellent fence panels!!
Delighted with my timber and brilliant…
Delighted with my timber and brilliant customer service from Cara!
I had an issue with ny order and spoke…
I had an issue with my order and spoke to a lovely worker cara. Everything was taken care of. Will be using the site again :)
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