I am new to leasing and had a few questions....Stuart was my initial contact and was very patient with me while I decided what I wanted to do. Then I was passed over to Sam who kept me updated re the... Ver más
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The process from start to finish was was first class, vehicle picked , paperwork done, vehicle delivered promptly on the day agreed , first class service from Gateway , would highly recommend , Ken... Ver más
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Great service and communication from everyone I dealt with at the company, a particular mention to Claire and Ruth though. I don't think the process could have gone any more smoothly. Thank you!
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My 1st time experience of leasing a car, my point of contact was Harry who was fantastic, non pushy and listened and understood what I was after. Harry is an absolute credit to the company. Thank yo... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Información de contacto
4,8
Excelente
578 opiniones
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First time leasing a car and it has…
First time leasing a car and it has been a flawless experience. Libby and Olivia were very supportive and helpful as I narrowed down my vehicle choice and availability and once all admin was completed Hana picked up with me tracking the vehicle order through to delivery.
Buying anything online can be challenging if things go wrong so leasing a car through a website, it was a little bit daunting but the ladies who I had the pleasure of dealing with deserve recognition.
I chose Gateway2Lease as the lease cost was marginally better than other companies and so aside the excellent service, the cheaper leasing cost was not at the expense of customer service from my experience. Suffice to say when the time comes around I'll be happy to be a returning customer. Thanks for all who make this whole leasing process work smoothly.
27 de mayo de 2025
Respuesta de Gateway2Lease
Good morning,
Thank you so much for your wonderful review and kind words! We’re thrilled to hear that your first leasing experience was a flawless one, and we’re especially pleased that Libby, Olivia, and Hana were able to support you every step of the way.
We know leasing online can feel a bit daunting, so it means a lot to us that you felt reassured and well taken care of throughout the process. We're also glad to hear that our competitive pricing didn’t come at the cost of service — delivering value and great customer care is exactly what we aim for.
Wishing you many happy miles of motoring and countless memorable journeys in your new lease vehicle. We’d be absolutely delighted to welcome you back when the time comes!
Warm regards,
Jodie and the G2L Team
Dreadful customer service
I used this company last year to lease my car. I was sent an email with details on referring someone else to the company and we would receive vouchers of some sort. A year later I referred my husband who ordered his vehicle also through this company. They didn’t honour the referral as he had “4 days earlier” carried out a search online for deals which in turn put him in contact with this company. Dreadful customer service. Oh well, they’ve just lost 2 future customers not including our various family and friends who were due to renew their vehicles too.
30 de mayo de 2025
Opinión espontánea
Respuesta de Gateway2Lease
Good morning Kevin,
Thank you for your feedback.
While we truly value you and your partners custom, it’s important to note that the correct process wasn’t followed in this instance.
The referral scheme has clear guidelines to ensure it remains manageable and fair to all. Without consistent rules in place, any customer could potentially claim a referral retrospectively, which would make the scheme difficult to administer effectively. This is something we feel strongly about to maintain fairness across the board.
Honouring the vouchers in this situation wouldn’t be fair to other customers who didn’t qualify but accepted the outcome based on the same criteria.
I’m sorry to hear that this experience has left you feeling so disappointed, but I do appreciate you taking the time to share your views.
Best wishes,
Jodie and the G2L Team
Everything ran very smoothly
Everything ran very smoothly. Happy with the car and price
27 de mayo de 2025
Respuesta de Gateway2Lease
Thank you so much for the great review, Clément! We're glad to hear everything ran smoothly and that you’re happy with both the car and the price. We appreciate your feedback and look forward to serving you again in the future!
Wishing you many happy miles of motoring in your new lease vehicle.
Best wishes,
Jodie and the G2L Team
Good service and an excellent deal.
This was the first time I had used gateway2lease. The team explained the process and answer all my questions. I was kept informed of the progress at each stage.
The deal was excellent.
The car was delivered on the agreed date. The delivery driver telephoned me with the delivery time. Also checked the car with me and explained the controls.
At no time during the whole process did I feel presured or rushed.
Thank you to the whole team for your service.
26 de mayo de 2025
Respuesta de Gateway2Lease
Dear Mr. Richards,
Thank you for your fantastic 5-star review! We're so pleased to hear that your first experience with Gateway2Lease was such a positive one.
It’s great to know that our team was able to guide you clearly through the process, keep you informed throughout, and deliver both excellent service and a great deal. We’re especially happy that you felt supported without any pressure – that’s exactly the experience we aim to provide.
We’ll be sure to pass on your kind words to the whole team, including the delivery driver. Thank you again for choosing us, and we hope you enjoy every mile in your new vehicle!
Best regards,
Jodie and the G2L Team
After them telling me I had car then I…
After them telling me I had car then I didn’t have then I had it again - absolute nightmare! Now they’ve stolen £300 of my money. Don’t deal with these absolute cowboys. Just go direct to Arval for used car leases - these guys just charge you a premium on top!
23 de abril de 2025
Opinión espontánea
Great communication!
Found the best deal for the car I wanted through Gateway2Lease. The communication has been great right from the start up to delivery. Sam was great at keeping me updated on delivery dates and helping to speed up communication with the dealer. Would 100% recommend!
20 de mayo de 2025
Opinión espontánea
Respuesta de Gateway2Lease
Thank you so much for your fantastic review, Jade! We're delighted to hear that you found the perfect deal and that our team, especially Sam, made the experience smooth and stress-free for you. Your recommendation means the world to us! Wishing you many memorable miles and joyful adventures in your new lease vehicle.
Warm regards,
Jodie and the G2L Team
Great service - as always
Repeat customer; always get good service from this family-run company. They are pro-active and come up with solutions where needed. Thank you!
31 de marzo de 2025
Respuesta de Gateway2Lease
Thank you so much for your kind words and continued support, Mr. Wood! We're truly grateful for your loyalty and it's always a pleasure to assist you. We're thrilled to hear you're happy with the service once again. Wishing you many happy and memorable journeys in your new lease vehicle – may every mile bring you joy!
Warm regards,
Jodie and the G2L Team
Everything was so easy and straight forward
Everything was so easy and straight forward, which made it a great experience using GATEWAY2LEASE. I would defiantly recommend to others who are looking to lease a vehicle. Thank you to all at GATEWAY2LEASE for making my leasing experience pleasurable. 🙏👏👍
6 de mayo de 2025
Respuesta de Gateway2Lease
Good morning,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you found the process easy and straightforward – that's exactly what we aim for.
It was our pleasure to assist you, and we truly appreciate your recommendation. Wishing you many happy miles of motoring and magical memories in your new lease vehicle! 🚗✨
All the best,
Jodie and the G2L Team
Great communication
Great communication, quick responses to email and happy to answer my many questions ☺
12 de mayo de 2025
Respuesta de Gateway2Lease
Hi Matthew,
Thank you so much for the fantastic 5-star review! We're really pleased to hear you found the communication smooth and your questions answered promptly — it was a pleasure assisting you.
Wishing you many happy miles of motoring in your new lease vehicle! 🚗
All the best,
Jodie and the G2L Team
Highly recommend
My experience with G2L has been absolutely wonderful. Everybody has been very efficient and friendly in all communication. Everything has been explained clearly and professionally. And most importantly, they were able to secure my vehicle at a really competitive price.
Richard and Tom have been my main points of contact and I’d like to thank them both for their five star service.
6 de mayo de 2025
Respuesta de Gateway2Lease
Hi Macaully,
Thank you for your fantastic 5-star review! We're so pleased to hear that your experience with G2L was smooth, professional, and friendly from start to finish. It’s great to know Richard and Tom were able to provide you with such excellent service and secure a great deal on your new vehicle.
Wishing you many happy miles of motoring in your new lease – we really appreciate the recommendation and look forward to helping you again in the future!
Best regards,
Jodie and the G2L Team
Confusion, incompetency and frustration.
Made a payment on the 9th of April to commence the order of a new Polestar. Was advised the overall process would take between 2-3 weeks as the vehicle was in stock.
Gateway2Lease sent my order with another person's order in the same to Polestar which resulted in my order being given the wrong personal, contact and delivery details. I was told it was just Polestar's fault for being so busy with orders, but when I checked with Polestar, they confirmed details were wrong. That took a further 2 weeks to be resolved by Gateway2Lease. Finally, when I was issued with the financing documents, I made the £6,000 payment and signed all documents, only to be then told I had to go back as there was a dispute with directorship details.
Each step of this process has been met with confusion, incompetency and a lack of real effort to help with any of my questions. I wish I had a time machine to avoid this business and would recommend doing so too. I started this process with a view to bringing onboard the rest of my businesses fleet with the same organisation but will be looking elsewhere now.
As a side point, I was able to see the other person's order and his email + personal address, which I'm quite sure is a breach of GDPR...
7 de mayo de 2025
Opinión espontánea
Respuesta de Gateway2Lease
Dear Ben,
Thank you for your feedback. We sincerely regret that your experience with Gateway2Lease did not meet your expectations and for the delays and confusion you encountered during your order process.
Please know that we have thoroughly reviewed your case and worked closely with Polestar and our finance partner to resolve the issues as quickly as possible. Some challenges were unfortunately due to factors beyond our direct control, including OEM system errors and lender compliance checks.
We take data privacy very seriously and have escalated your concerns regarding information sharing to the relevant teams for investigation.
We appreciate your patience throughout and wish you all the best with your new Polestar.
Kind regards,
The Gateway2Lease Team
Great service
My contact Connor was always available and really helpful. Just couldn’t get the colour I ordered but recognise this was a supply issue. Would definitely use again.
6 de mayo de 2025
Respuesta de Gateway2Lease
Hi Nick,
Thank you so much for the fantastic 5-star review! We're thrilled to hear you had a great experience, and we'll be sure to pass your kind words on to Connor. We're sorry we couldn’t get your first choice of colour due to supply issues, but we really appreciate your understanding. Wishing you many happy miles of motoring in your new lease vehicle – we’d be delighted to help you again in the future!
Best regards,
Jodie and the G2L Team
Very good company with very helpful…
Very good company with very helpful staff at all times,especially the chap that was dealing with my order,always helpful an very pleasant all the time,thanks very much Tom for all your help.
22 de abril de 2025
Respuesta de Gateway2Lease
Thank you for the fantastic 5-star review, Graham! We're thrilled to hear you had such a positive experience with our team, and we’ll be sure to pass on your kind words to Tom. He’ll be so pleased to know he made such a difference.
We really appreciate your feedback and are so glad we could assist you throughout the process. Wishing you many happy miles with your new vehicle!
Best wishes,
Jodie and the G2L Team
Efficient throughout process
Efficient throughout process. Problems with finance company but customer service from gateway2lease resolved issue.
22 de abril de 2025
Respuesta de Gateway2Lease
Thank you so much for the 5-star review, Wendy! We’re glad to hear you had a smooth experience with us, and we're happy we could resolve the issue with the finance company promptly.
Your satisfaction is our top priority, and we truly appreciate your kind words about our customer service. Wishing you many happy miles in your new vehicle!
Best wishes,
Jodie and the G2L Team
A very good and reliable business
A very good and reliable business.
Sorted everything smoothly and always got back in very quick time.
Very happy with service.
14 de abril de 2025
Respuesta de Gateway2Lease
Thank you for the wonderful 5-star review, Chloe! We're so glad to hear that you found our service smooth, reliable, and responsive throughout the process.
It’s great to know you’re happy with how everything was handled — that’s exactly what we strive for. Wishing you many happy miles in your new vehicle!
Best wishes,
Jodie and the G2L Team
Accessible and helpful customer service!
Helpful timely advice and information. Always a name and number to call if you have a question. No need to repeat everything. Speedy responses and clear. First time for me to lease a vehicle so good to have this level of help.
22 de abril de 2025
Respuesta de Gateway2Lease
Thank you so much for the fantastic 5-star review, Ali! We're really pleased to hear that our team made your first leasing experience a smooth and supportive one.
It’s great to know you found our service accessible, clear, and responsive — that’s exactly the experience we aim to provide. Wishing you many happy miles in your new vehicle, and we’re always here if you need us again!
Best wishes,
Jodie and the G2L Team
Claire and Ruth were both great in…
Claire and Ruth were both great in helping me with the whole process of getting the car. The only reason I gave 4 stars rather than 5 is that Suzuki took 7 months to actually provide the car which put me in a situations where I had no car for 4 months.
17 de abril de 2025
Respuesta de Gateway2Lease
Thank you for your review, Steven, and for your kind words about Claire and Ruth — they’ll be really pleased to hear they were able to support you throughout the process.
We completely understand your frustration with the extended wait, and we’re truly sorry for the inconvenience caused by the manufacturer’s delay. We appreciate your patience and are glad we could eventually get you behind the wheel. Wishing you many happy miles in your new Suzuki!
Best wishes,
Jodie and the G2L Team
Delivered the right vehicle on time at…
Delivered the right vehicle on time at the agreed price
14 de abril de 2025
Respuesta de Gateway2Lease
Hi Gerald,
Thank you for the fantastic 5-star review! We’re so glad to hear that we delivered the right vehicle on time and at the agreed price.
Wishing you magical memories and countless happy miles in your new lease vehicle! If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
Jodie and The Gateway2Lease Team 🚗✨
Very well informed from the start as to…
Very well informed from the start as to progress of my order. The car was delivered 3 months early. Excellent service.
7 de abril de 2025
Respuesta de Gateway2Lease
Hi Neil,
Thank you for the wonderful 5-star review! We’re thrilled to hear that you were well-informed throughout the process and that your car was delivered 3 months early—what an excellent outcome!
Wishing you many magical memories in your new lease vehicle. If you need anything in the future, we’re always here to help.
Best regards,
Jodie and The Gateway2Lease Team 🚗✨
I wanted to order a Polestar 4
I wanted to order a Polestar 4. A bunch of brokers struggled to assist me with my requirements - G2L navigated the options despite confusing information from Polestar. The process was efficient and pricing was good. There was always a point of contact and swift responses.
14 de abril de 2025
Respuesta de Gateway2Lease
Hi David,
Thank you for the fantastic 5-star review! We’re so pleased to hear that we could help navigate the process for your Polestar 4, especially when others couldn’t meet your requirements. It’s great to know that our team was able to provide efficient service and quick responses along the way.
Wishing you many happy miles of motoring in your new car! If you need anything else in the future, we’re always here to assist.
Best regards,
Jodie and The Gateway2Lease Team 🚗✨
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