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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

GB Foam have been an excellent company to deal with as we have been refurbishing our church building. They have provided helpful advice on foam, they have provided information on fire certificates for... Ver más

Valorada con 5 estrellas sobre 5

Excellent company supplying made to measure foam at great prices and very quick delivery. I recently ordered two replacement foam cushions for a settee that ife owned for over 10 years and the n... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company,i made a mistake with my measurements and it was no problem at all to return and get it re-cut to size ,these guys were sooohelpfullfor us and now the foam is spot-on ,THANKYOU SO MU... Ver más

Valorada con 2 estrellas sobre 5

The luxury soft foam for seat backs is not luxurious, soft, or suitable for seat backs, despite what their website claims. There are no refunds, as every order is made to measure, which is fair e... Ver más

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Información sobre la empresa

  1. Construcción y materiales

Información proporcionada por diversas fuentes externas

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


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4,5

Excelente

TrustScore: 4.5 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,5

Todas las opiniones

(297)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We needed a piece of foam custom cut…

We needed a piece of foam custom cut for our sons floating bed, I didn’t know what to expect to be honest I placed the order it was shipped so fast and the foam fitted perfect, will be purchasing again from this company

5 de julio de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Tracey, thanks for the lovely review. Have a great day!

Valorada con 5 estrellas sobre 5

Arrived on time and super quick…

Arrived on time and super quick delivery Perfect measurements and exceeded expectations Would recommend this company and use again

30 de julio de 2024
Opinión espontánea
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Respuesta de GB Foam

Thanks for taking the time to review us Judith, so glad we could help.

Valorada con 5 estrellas sobre 5

Great experience

I ordered a large custom piece recently. The foam arrived promptly with DPD, to the perfect dimensions and very comfortable/ good quality too. I found ordering by the website very straightforward, and the price considerably better than competitors, so I definitely recommend.

2 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect cushions

I've ordered from GB Foam Direct twice and both purchases were perfect. In total I ordered 6 cushions (4 for a sofa and 2 for a chair). I really like how the website generates a picture of the shape and measurements of your order so you can see that it's correct. This was great since one of my cushions was a trapezoid (trapezium). You can order in MM, CM or inches, so make sure you select the right units!

All cushions were cut perfectly and they look very tidy wrapped in Dacron and Stiockinette (this also allows the cushions to slide into the covers easily). You can choose your delivery date when ordering and the courier they used for my orders was DPD (which was great because DPD allows delivery to a safe place).

I measured my cushion covers using the tips in the video on their website. However, my only complaint is that the website measuring instructions say that adding Dacron and Stiockinette increases the foam thickness by 1cm on top and bottom. This seems to imply that you should reduce your measurements by 2cm. After looking at the thickness of the Dacron on my old cushions, this didn't seem correct. So I rang GB Foam (a real person answered on the second ring!) and they advised to order the sizes as measured from the covers and the Dacron and Stockinette would fill out the covers a bit more so they didn't sag. This advice was correct and the cushions fit perfectly.

29 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed

Very impressed with the customer service, speed of delivery and the quality of the product. If you're in doubt about the measurements of the foam you need, ask - for us, Simon from the sales team was very helpful and knowledgeable.

2 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered clipped window seat

Ordered clipped window seat, one measurement was not taken into account and foam cut wrong shape. Lovely girl phoned and initially thought nothing could be done as had already been cut but she had a word with someone senior and they agreed to redo the order at no more cost. Whether my mistake or theirs I don’t know but top service from this company and saved me over a hundred pounds! Recommended

30 de abril de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Glen, thanks for your kind review. I'm glad we could help you get your window seat cushion sorted. Have a great day!

Valorada con 1 estrellas sobre 5

It's a real shame

It's a real shame. The order and delivery went well. But the piece was twice as wide as ordered! Someone messed up. When notified, GB Sales appeared to spring into action and said their courier could come and pick up the wrongly measured piece within a couple of days, and deliver the correct size. Fine! But that was the last we ever heard of it, despite several chasing emails which went unanswered. So we ended up hacking the piece with kitchen knives, functionally Ok but a completely unnecessary aggravation!

23 de abril de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Andrew,

Apologies for our initial sizing error here.

As you mentioned, we were quick to respond to your first email, offering to rectify the issue but unfortunately, your subsequent reply never came through to our inbox, thus causing a break in communication. We will look to investigate why this happened.

If you do still want us to send your foam, we'll of course be happy to do so or else I can arrange a discount for a possible future order or we can discuss other possibilities. Feel free to contact us on 01494 441177 if you wish to discuss the matter further.

Thanks. Wishing you a pleasant day.

Valorada con 5 estrellas sobre 5

Breathed life into our sofa

Breathed life into our sofa. I ordered a replacement cushion for one of our sofas as a 'test'. I took measurements as directed, selected the recommended foam, stockinette and dacron, placed the order and it arrived within a couple of days. I could not be more happy with the results. After a bit of a squeeze getting the old cushion out and replacing with the new cushion the result has been a revelation. I will now order a second replacement cushion in the very near future.

19 de abril de 2024
Opinión espontánea
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Respuesta de GB Foam

Thanks for your great review ChrisLV. So glad that you're pleased with your foam. See you again soon.

Valorada con 5 estrellas sobre 5

Fast and efficient

Fast and efficient, Got exactly what i asked for and the correct size, no issues besides packaging was damaged, I assume due to shipping.

15 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I needed to recover my caravan seats…

I needed to recover my caravan seats and found the foam needed replacing too. I found the measuring guide really useful and the price was great. I ordered 4 bench cushions and were delivered in a couple of days. I am really impressed with GB Foam and will be using them again to order sofa cushions.

17 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I got exactly what I wanted

I wanted a small piece of dense foam to add to the bed in my campervan. GB Foam had exactly the right kind and cut the small size I wanted. It arrived on my chosen delivery day. Thank you

14 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service !

Quickest delivery ever ! Easy to order too. Foam purchased was to use as a topper inside my sofa base cushions as mine are so hard and flat. Made them more comfortable for now until get them fully restuffed ! They also look plump now ! Thank you so much!

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company. Cushions were a perfect fit due to easy to use measuring guide and foam choices. My sofas now feel like new. Thank you.

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Ordered 4 cushions to replace mixed-fibre cushions on expensive Duresta sofas. The Duresta items were fairly flat after many years of use. We wanted to create some lift, both upwards and downwards and allowed 50mm extra on a seam-seam measurement of 125mm. (so 175mm)

One other site suggested that the Dacron layers would flatten so can be ignored but GB Foam website suggests adding 10mm top and bottom. After discussions with staff by phone, about how much allowance to make, it was suggested that the 10mm was the 'new' condition and it would flatten over time.
We went for the ‘recommended’ Luxury MEDIUM Sofa Foam – GB41M for £305.
2 days later one pair arrived and the other pair the following day.

Conclusions:
Dimensions generally as ordered. The Dacron is at least 10mm which is good, but hard work to get them into the Duresta covers! (With hindsight, I should have perhaps added say 25-30mm not 50mm.
The cushions looked good and quite firm.
The foam did smell for a few weeks gradually reducing.
After getting used to the cushions we noticed that one of them was softer than the other three, although all grey in colour? I contacted GB (4-5 weeks after purchase) and although it was apparently very rare but possibly a separate batch, they sent a new replacement two days later! Excellent customer service and would definitely recommend them.

5 de febrero de 2024
Opinión espontánea
Logotipo de GB Foam

Respuesta de GB Foam

Hi Alan,

Thank you for your feedback. We're so happy that you're pleased with your foam and that our staff were able to assist you with your query.

Wishing you a pleasant day!

Valorada con 1 estrellas sobre 5

No returns!

They have a returns policy on their website which as far as I could tell said they could return / replace but when I ordered the foam and it was not the right density for what I needed, I rang them and they said they do not offer returns or refunds. I literally just wanted to swap it for another density of the same size. Really awful service, unhelpful customer service. Steer clear, go somewhere where they're a bit more flexible and sensitive to customers needs.

12 de marzo de 2024
Opinión espontánea
Logotipo de GB Foam

Respuesta de GB Foam

Hi Delish,

I'm sorry to read that you were dissatisfied with your experience.

Your order was custom-made precisely to the measurements you provided us, using the foam that you specified on your order. Because the foam had been custom-made to what you requested, it can no longer be repurposed, meaning we could not accept a return in this instance. This is stated in our terms and conditions and is standard practice for not only our industry but also the majority of services that offer custom-made products. We accept returns of standardised goods or in the instance that goods are supplied incorrectly.

We always try to be sensitive to the needs of our customers and fully encourage anyone to first check the information on our website concerning foam grades and also contact us if they still need clarification. Our team are more than happy to answer any questions and provide recommendations based on the customer's needs.

I understand that you may be disappointed but hope you'll reconsider leaving us a 1-star rating.

If you wish to discuss the matter further, please reach out. I'd be happy to arrange a discount if you do wish to reorder the foam in a different grade but understand if you would also prefer not to.

Wishing you a pleasant day.

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