Gearchangeonline Opiniones 

348
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service from the people at Gearchange Scunthorpe, had the helmet I wanted, HUGE discount, thank you and although they didn’t have the dark visor and sena coms in stock they ordered it in,... Ver más

Valorada con 5 estrellas sobre 5

Easy to order from their website, confirmation came immediately. Received item next day - free postage!!!! Amazing service. Item is perfect, as described on the site and the cheapest available anywher... Ver más

Valorada con 5 estrellas sobre 5

Bought a Nicky Hayden replica Arai at the NEC back in November. Had an amazing deal with a dark visor. Just spoke with John online and he matched that deal on a similar helmet. I seriously cant reco... Ver más

Valorada con 5 estrellas sobre 5

Went in to store not knowing exactly what kit I needed/wanted. I was treated like some sort of popstar with multiple members of staff grabbing me different bits of gear to try on in various combinat... Ver más

Información sobre la empresa

  1. Tienda de motocicletas
  2. también en la categoría
  3. Tienda de equipamiento y accesorios para motos

Escrito por la empresa

Arai helmets - Gearchangeonline are one of the UK’s largest online retailers. Our huge stocks of Motorcycle Helmets, Boots, Gloves, Leathers are constantly on sale display which in our showroom.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

348 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,8

Todas las opiniones

(348)

39 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

The best shopping experience with ordering and speed of delivery

The shopping process was one of the nicest experience, and they offer fantastic product at affordable prices. However, the item was packed very unprofessional and the item, sunglasses were left unprotected against damage. The package was damaged and hopefully nothing wrong happened to sunglasses.

27 de agosto de 2025
Valorada con 5 estrellas sobre 5

Excellent to deal with

Excellent to deal with reserved the last helmet and the salesperson even went to get it from the warehouse how’s that for service came within 24 hours and discounted price would definitely buy again from

10 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It is a dishonest company

It is a dishonest, clumsy company with an even worse customer service team. They sent me the wrong helmet and accused me of trying to exchange a product that they deny having sent the wrong one, but I have all the evidence with me that they made a mistake. Let the court decide who is at fault in this story.

Update (30/05/2025):

Update:

After posting my review about my experience with Gearchange, I received a threatening email from the company on May 30, 2025, demanding that I remove my comment, calling it “slanderous,” and giving me a 7-day deadline to remain silent.

This action, far from being an isolated incident, exposes the company’s true nature: intimidation, bad faith, and a total disregard for consumer rights. Instead of responding to criticism with professionalism and transparency, they resort to coercive tactics — as if it were acceptable to silence an unhappy customer through threats.

Gearchange has proven itself to be an untrustworthy company, unfit to deal with the public and clearly willing to manipulate consumer perception through pressure and fear. It's not enough that they mishandle orders — they also try to erase all public evidence of dissatisfaction.

The threatening email I received will be submitted to the court as part of the legal action I have filed against the company. To anyone considering buying from them: think twice before trusting a business that responds to honest reviews with intimidation.

20 de mayo de 2025
Opinión espontánea
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Respuesta de Gearchangeonline

This person claimed we dispatched the wrong helmet when we did not.
He wanted to return a helmet purchased from another retailer and swop it with the one that he purchased from us and then say later we sent the wrong item.
He failed to realise that we have systems in place that scan and track the products we send out.

Valorada con 5 estrellas sobre 5

Great experience and a happy customer

I had ordered a Shoei X-SPR Pro and not only was it a great price discounted it also arrived the next day. I cannot fault anything about my experience and will be using this company to order additional motorcycle gear in the future

3 de abril de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Gearchangeonline offers fantastic…

Gearchangeonline offers fantastic service and great prices. I ordered a helmet, and they called to let me know it was damaged before shipping. They quickly sent an alternative that arrived in perfect condition. I've also bought sunglasses at an unbeatable price—genuine and speedy delivery. Excellent customer care, highly recommended!

25 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

A futile review process

Reviews for online purchases seem futile as there is no personal interactions so I am really only reviewing how good the website is and delivery. Delivery for the most part is out of any companies hands other than the chosen couriers so is again futile.

That said the items arrived quickly and the price was the best out there.

27 de febrero de 2025

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