Yet another great customer service and product experience with Genie Hand. I wouldn’t buy this kind of safe (if one even exists) from any one else then Dan and Genie Hand!
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Consulta las opiniones de los clientes
My experience with the Time Lock Countdown safe has been exceptional. The product has been reliable and sturdy. I have used it successfully for over 3 years. All efforts to contact the company have... Ver más
A timed safe is not a common product to find. There are cheap plastic things or very expensive and difficult safes. Genie Hand Timed Safe was affordable, sturdy and works flawlessly. When I lost my... Ver más
The company is truly striving to provide a great experience, through its both products and customer service. I previously got a small size of the Time Lock Countdown Safe, the older version,... Ver más
Información sobre la empresa
- Tienda de cajas de seguridad y cajas fuertes
- Proveedor de accesorios para muebles
- Proveedor de equipos de seguridad
- Tienda de equipos de seguridad
- Proveedor de sistemas de seguridad
Sobre Genie Hand
Escrito por la empresa
Safes for Every Need!
Take back control with our professional Time Lock Safes
Since 2012, we have specialized in the production of high-quality time-lock security solutions. Our safes are designed to help with habit control, addiction management, and enhanced business security.
Our Specialized Collection
Warranty & Support
2-year warranty
All safes are covered by statutory consumer warranty in accordance with applicable regulations.
In case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Free repair or replacementIn case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Clear warranty coverage
✔ Dedicated after-sales support
✔ Transparent consumer protection
Información de contacto
Largo Giacinto Menotti Serrati 3, 58100, Grosseto, Italia
- info@geniehand.com
- www.geniehand.com
4,8
Excelente
165 opiniones
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Great product good price and quick…
Great product good price and quick delivery thankyou verymuch for the the free Keychain it's awsome
7 de febrero de 2024
Amazing safe and customer service
The warehouse lost my original key replacement shipment and Dan was extremely kind in shipping me a new one.
If you’re on the fence about this safe, it is truly the best time lock safe on the market. Do not hesitate to purchase! I’ve had mine for over 4 years. You really can’t break into it, and it has been a savior in locking away cravings or personal items.
22 de enero de 2024
Excellent, secure safe
This safe is perfect for helping manage use of Kratom. Other, cheaper timer safes I found were fairly easy to pop open if I really wanted to!
With the excellent customer service I was able to decide on the small, countdown timer safe. It's very sturdy and secure.
I just posted the override keys to a friend a long distance away :)
13 de noviembre de 2023
Respuesta de Genie Hand
Thanks for your review.
Write back for assistance.
Take care.
This safe has been a life saver
This safe has been a life saver. Well built, and like nothing else on the market. Customer service was fast, he got back to me within hours and solved my small issue within one email. If this is a product that would benefit your life I cannot recommend it more.
6 de diciembre de 2023
Opinión espontánea
Good Customer Service
I had a problem with a key delivery, but was contacted immediately with help on resolving the issue. Customer support was very professional and responsive!
9 de noviembre de 2023
Opinión espontánea
Brilliant Customer Service
Bought one of the timelock safes via Amazon and didn't manage to set it up for a few months. Upon trying to set it up, the timer was faulty so contacted Genie Hand via email with a video. Got a quick reply saying they would send a replacement and it was shipped the same day. Have to thank Dan at Genie Hand for the excellent customer service and the replacement works brilliantly.
15 de septiembre de 2023
Opinión espontánea
5 star service Thank you
Fast DELIVERY service. Emailed me right away with questions and perfect kraftsmanship
23 de agosto de 2023
Key is in transit since weeks…
Key is in transit since weeks and nothing happens. You said it takes only a few days.
20 de agosto de 2023
Respuesta de Genie Hand
Hi,
I traced the key; it's stuck in your local FedEx branch.
I'm getting in touch with FedEx to release the shipment. If I can't recover it by today, I will send you a new one with a 1-day delivery.
UPDATE
A new key was sent and received. For some reason, FedEx couldn't find the address easily.
The replacement key for safe.
The replacement key was delivered very fast. ID number on key did not match number I gave them from safe lock, although it opened the safe. Cost of one key and shipping was a bit high at $50.00, but I guess that’s cost of loosing the original keys and system running battery low. Would have thought at that price I get a set of two keys like originally when I bought safe.
21 de agosto de 2023
Respuesta de Genie Hand
Hi, the key number doesn't match. We cut blank keys to match the key code. It's true the replacement key replacement is quite expensive, most of the cost is because of the one-day express shipment used to deliver the key.
The safe is great
The safe is great. It keeps me away from my terps during business hours and sober enough to maintain a healthy life.
It is well made and easy to program and I received it in 5 days to Australia.
Satisfied customer.
20 de junio de 2023
Respuesta de Genie Hand
Thanks!
Works as described
This safe does not use the cord to power the lock, which is nicer than the old version.
27 de abril de 2023
Respuesta de Genie Hand
Thanks for your feedback.
We have recently updated the electronic components and the internal mechanic.
Now the safe is completely renewed.
We are happy to hear that you appreciate our improvements.
Dan was very helpful and showed a lot…
Dan was very helpful and showed a lot of customer care throughout my transactions
12 de abril de 2023
Complete piece of excremeent
Complete piece of excrement, that does not work, I completely destroyed it in the rage that it didn't work, so it is very fragile as well in addition to being useless piece of exrement. never buy. there are million of better solutions out there.
30 de marzo de 2023
Respuesta de Genie Hand
Hi,
I'm sorry to hear that you had trouble making the safe work.
Probably the safe was faulty.
Could you get in touch with us? We would like to find a solution that can fit you.
Dan
As promised and helpful
Lost my key, received a new one quickly as promised. Dan replies promptly and is very helpful
27 de marzo de 2023
Never receive my package
When I ordered somehow never received package but thankfully genie hand refunded me immediately. Thanks
28 de marzo de 2023
Perfecto
Everything was good and the contact with the seller was amazing. Seller addressed any questions and provided support.
5 de diciembre de 2022
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