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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Staff have been polite during experience But alot of stress along way Mistake their end meaning meaning delay in shipment if splash ack Delivered after kitchen finished Meaning kitchen unfinis... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Placed order and had receipt 3rd December. 10 working days and No correspondence whatsoever. Even after leaving emailing asking for an update. Could you please update me on my order. #6391 Sorr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service, helpful knowledgable people who want to make sure your order is right. Order the low mod adhesive from them too. Pain to get elsewhere. Web site oredering doesn’t obviously point... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When refurbishing my bathroom, I don’t want the usual drab and boring grp or tiled bath surround. Found Genie splashbacks in Portsmouth who were inspiring, very helpful and attentive. The end result i... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. también en la categoría
  3. Arquitecto
  4. Reformas de baño
  5. Servicio de impresión fotográfica
  6. Tienda de grabados y letreros
  7. Tienda de muebles

Escrito por la empresa

Bespoke made to size scratch resistant acrylic and glass splashbacks, shower panels and wall coverings. Matt & Gloss finishes. NEW ANTI-MICROBIAL ACRYLICS. Clean, tough and modern. Made to your taste and specification. Cut-to-size. Providing our customers with bespoke solutions, flexibility and manufacturing excellence. - Scratch Resistant - Anti-Mould - Chemical Resistant - Anti-Microbial - -6mm Low Iron, Toughened Glass -5mm Premium Hardcoated Gloss (scratch resistant - anti-mould) -5mm Premium Hardcoated Matt (scratch resistant - anti-mould) -5mm Natural Crystal -3mm Natural Crystal -Solid Perspex (various thicknesses)


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(224)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

If I could give 0 stars I would

If I could give 0 stars I would. Wanted to order some splashbacks and got the most unhelpful member of staff ever. Purchased from another supplier who were only to pleased to give me the help I needed and at half the price too!

2 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Great!!!

I am extremely pleased not only with the the
Quality of the splash back but the turnaround of placing the order online
And the delivery date. Thank you
Jim Roberts

28 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product

The products are more expensive than others we saw however the quality of them makes that worthwhile. I have seen some comments on delivery time but for us, it was acceptable at just over two weeks which I though was OK given they are manufacturing them. Would definitely recommend.

26 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, Julie did her best to rush through an order to hit my deadline and was also very helpful when something went wrong. I would totally recommend them.

14 de enero de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor communication, long wait, excellent product.

I can see from the other reviews that this is pretty unusual, (though not completely so), but my experience of the service has been awful. I placed an order, and they took payment nearly 6 weeks ago. Not a complex order, 4 sheets of splash back, with 5 cutouts. Apart from the invoice, I have had to initiate all communication. I have still not received the products, nor am I any clearer on when they might arrive. I was initially told 20 working days, then a further 10 days. I have complained, and received nothing in response. I am considering cancelling the order.
I have now received my splash backs and updating this review to reflect the products, which are excellent, good quality, fit perfectly, and are exactly to my specifications. Also very carefully packaged. So no complaints in this area.
On balance, the main issues were the long wait, the lack of proactive communication with me and the absence until 2 days before delivery of any idea when the product would be delivered. But when they came they were fine.

12 de noviembre de 2019
Opinión espontánea
Logotipo de Genie Splashbacks

Respuesta de Genie Splashbacks

Hi Toby

We never seek to remove reviews, they are important for us to grow.

As you can see from our other reviews and referrals, this is not common practice, and we strive to ensure that customer service and satisfaction is maintained throughout. Unfortunately over the past 4 weeks we have moved to new premises which has had a knock on effect with production and holding stock material.

We apologise for the delay in producing your panels, it is not our policy to rush orders out until they have met all the QC requirements. As you can appreciate, with the hundreds of customers we provide panels for at any one time, it is very difficult to contact every customer to update them on their order.

I have looked back through our email records, we responded to your initial email (dated 8th October) stating our lead time was approximately 20 working days, we then responded to your further email sent on the 30th October advising delivery would be approximately a further 2 weeks from this time due to our moving premises. Your goods were dispatched on TNT carrier 15th November for an AM delivery on the 18th November.

Once again, thank you for your review.

All feedback is valued and we will make any changes we feel are necessary to ensure we maintain our high customer service satisfaction.

Kind Regards

Genie!

Valorada con 1 estrellas sobre 5

I haven't received it yet!

18 de octubre de 2019
Opinión espontánea
Logotipo de Genie Splashbacks

Respuesta de Genie Splashbacks

Hi Christine
Your splash backs are not due for dispatch until the 25th of October this will be on a next day delivery with TNT who will email a tracking number
Kind regards

Genie

Valorada con 4 estrellas sobre 5

Excellent service And great product.

If the items ordered are made to measure the lead time is up to four weeks however the splashbacks and upstands arrived in under three weeks. Marked down one star as this was not really prominently displayed on the website until the order had been placed.

The items were exactly as ordered, the cutouts for sockets were perfectly sized (thanks to the phoned confirmation from a very helpful salesperson) and the quality very good.
We ordered the acrylic 5mm premium hard coated gloss finish and are delighted with the product.

9 de octubre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

I ordered a splash back with bespoke…

I ordered a splash back with bespoke image..Lovely product..decent price..extremely well wrapped for delivery..safety wise..easy to get hold of company over the phone. So very happy. A little issue with not really understanding quite what was expected re photo quality. And no details for tracking parcel. No prob for me but may be for some. But I'd defo recommend this company and use them again.

5 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fabulous

Absolutely fabulous! A little long in getting it, but well worth the wait. Vivid and bright, looked just as I expected. Very happy.

9 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

A perfect finish

A perfect finish! Easy to use website, the templates made measuring easy, the packaging was excellent! so very pleased with my splash backs and would recommend this company.

4 de septiembre de 2019
Opinión espontánea

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