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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Buggy software. Kept disconnecting while I was editing things. I completed all integrations, but it never posted any of the posts it said I successfully scheduled. Overall, a huge waste of my time a... Ver más

Valorada con 2 estrellas sobre 5

I wish I looked here before I subscribed. The software is buggy, but I was working around it. There is no support from a person so be very careful. I accessed the account for my free trial and then... Ver más

Valorada con 1 estrellas sobre 5

Never write reviews about companies but this one is truly awful..... they changed the subscription on me without telling me and literally would not let me access my account settings to unsubscribe....... Ver más

Valorada con 5 estrellas sobre 5

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible. I have more content than I can schedule to post. It's overwhelming in su... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software
  2. Servicio de marketing por Internet
  3. Servicio de edición de vídeo

Escrito por la empresa

Today, small and medium businesses are 100% dependent on their ability to reach new prospects and increase their brand awareness via social media. To succeed, business owners and professional marketers work another full-time job feeding the social media beasts on all platforms. Munch is a cutting-edge video marketing platform that transforms how businesses create, engage with, and optimize their video content across multiple platforms. Using AI, Munch allows users to produce videos once and use them to generate tailored content for all social media channels, maximizing reach and engagement. With real-time data and trend insights, Munch ensures content distribution is performance-driven.


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Buggy software

Buggy software. Kept disconnecting while I was editing things. I completed all integrations, but it never posted any of the posts it said I successfully scheduled. Overall, a huge waste of my time and money.

11 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

BEWARE of this site!!!

BEWARE of this site!!!! SCAMMERS!!!!! I signed up for the free trial paid it thru Apple Pay and now I can’t sign back in!!! And no customer service!!!! The page where you can email them doesn’t work!!!!!! Now I have to find a way to cancel my subscription!!!SCAMMERS!!!!

8 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't use Munch

Don't use Munch! You can't cancel your subscription, they won't even answer your emails. Awefull company, would never recommend.

13 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never write reviews about companies but…

Never write reviews about companies but this one is truly awful..... they changed the subscription on me without telling me and literally would not let me access my account settings to unsubscribe..... they are extremely sneaky and looking to take advantage of you + the new update is trash. Awful service not worth it at all, any other clipping service is better

1 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor On-line Service

I signed up for Munch’s free trial believing it would be different from similar platforms. By day two, I realized it wasn’t a fit and attempted to cancel.

Despite their claims, there was no visible “unsubscribe” or “cancel” option available on my account. When I provided screenshots showing exactly what I could see, support responded that the issue was due to the button being the wrong “color,” which frankly did not resolve the problem — and nothing changed when I checked again later.

Out of caution, I locked my credit card. While I was later told my subscription had been canceled, my payment information is still retained, which raises additional concerns about transparency and trust.

Because of this experience, I cannot recommend this company.

22 de enero de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I loved the concept and ease of…

I loved the concept and ease of integration. As an entrepreneur with 99% of clients being African American, there is not enough diversity with images. My clients noticed immediately bc I use images that they relate to.

1 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I wish I looked here before I…

I wish I looked here before I subscribed. The software is buggy, but I was working around it. There is no support from a person so be very careful. I accessed the account for my free trial and then I paid , did 2 posts (which I had to rework a bit) then my login stopped working after my trial. They are still taking my payment, I cannot access the platform. When I try to cancel the AI says login to the account and cancel.

9 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible software

Terrible software, verry buggy and doesn't make good clips from your content. I do NOT recommend giving this company any money. They still haven't responded to my customer support request after 7 days.

12 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Buyer beware

I was recommended to try this by Tony Robbins business mastery. Even though my friend said he had issues with site I still gave it a shot, I did the free version, and of course I needed the upgraded version once I uploaded video, I added some crappy B roll that AI suggested (not useful) and then from that point on website froze on my. I thought it was my connection but nope it was just that site. I probably went back another 2 or 3 times and it would again completely freeze on me. As a busy business owner I don’t have time for this. I requested my money back and they refused. The lady Diana accused me of asking for my videos back. Could care less about anything I uploaded. I just think I puked$45 out the window.

15 de abril de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I love the interface

I love the interface. Works well. But I wish you had an app so I could work on my iphone

8 de marzo de 2025
Opinión espontánea
Logotipo de Munch

Respuesta de Munch

Thank you for the review, Kevin! Re-App, it's on our roadmap. Stay tuned :)

Valorada con 1 estrellas sobre 5

Horrible

No free trial. Insanely long rendering times. Much worse than the competition.

30 de enero de 2025
Valorada con 5 estrellas sobre 5

Fantastic customer service.

Accidentally signed up for the annual subscription when I meant to sign up for the monthly subscription. I reached out to customer support about this issue and they resolved it very quickly. I'm very satisfied with the support I received for this issue and I'm excited to continue using Munch for our marketing purposes.

20 de enero de 2025
Logotipo de Munch

Respuesta de Munch

We always strive to delight our customer, either with our product it with our customer service. Thanks for this feedback, Tim.

Valorada con 5 estrellas sobre 5

Wonderful Ideation Tool

Really impressive either as a final cut or options to help ideate. Really helpful resource, and excited to explore integrations and development of additional features.

17 de enero de 2025
Logotipo de Munch

Respuesta de Munch

Thanks for the support, Jonathan. Keep in Munching!

Valorada con 1 estrellas sobre 5

Charged for 1 year

Charged for 1 year

17 de enero de 2025
Logotipo de Munch

Respuesta de Munch

Sorry to hear that you didn't mean to acquire an annual subscription. Please reach out to our customer service via the web app or create@getmunch.com and we'll do our best to help.

Valorada con 2 estrellas sobre 5

It’s alright, will try Descript.

I understand the methodology of Munch, take long-form videos and reduce them to smaller clips. I get it.

But what if I don’t want clips? Suppose I just wanted a way to add captions and keep my long-form video?

There should be a way to bypass the making of clips and just use the captions feature.

I just saw that Descrip now has the ability to make clips. I believe I will give them a shot. If it works well, I’ll be canceling my Munch account…again.

Lastly, is there a way to add videos to Munch without creating a new project?

12 de enero de 2025
Logotipo de Munch

Respuesta de Munch

Hi,

Thanks for the feedback. There's actually a way to do just that.

Note that when you log into Munch there are three different projects you can choose from: "Create Clips", "Resize Videos", "Add Captions".

It sounds like you're looking for the latter.

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