Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Buggy software. Kept disconnecting while I was editing things. I completed all integrations, but it never posted any of the posts it said I successfully scheduled. Overall, a huge waste of my time a... Ver más

Valorada con 2 estrellas sobre 5

I wish I looked here before I subscribed. The software is buggy, but I was working around it. There is no support from a person so be very careful. I accessed the account for my free trial and then... Ver más

Valorada con 1 estrellas sobre 5

Never write reviews about companies but this one is truly awful..... they changed the subscription on me without telling me and literally would not let me access my account settings to unsubscribe....... Ver más

Valorada con 5 estrellas sobre 5

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible. I have more content than I can schedule to post. It's overwhelming in su... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software
  2. Servicio de marketing por Internet
  3. Servicio de edición de vídeo

Escrito por la empresa

Today, small and medium businesses are 100% dependent on their ability to reach new prospects and increase their brand awareness via social media. To succeed, business owners and professional marketers work another full-time job feeding the social media beasts on all platforms. Munch is a cutting-edge video marketing platform that transforms how businesses create, engage with, and optimize their video content across multiple platforms. Using AI, Munch allows users to produce videos once and use them to generate tailored content for all social media channels, maximizing reach and engagement. With real-time data and trend insights, Munch ensures content distribution is performance-driven.


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Horrible clip selection

The clip selection was random and horrible. I'm shoked that there are no options for us to guide the system to make clips from specific people or to make clips about a certain topic. You can only filter that stuff after they are made and what's made us just random

3 de enero de 2025
Valorada con 1 estrellas sobre 5

Sound quality is terrible

Nov 2024
Sound quality is terrible, have not found away to fix it. It's already been over a month going back and forth with their customer service.. the last weeks or so ive been waiting on a reply.

March 2026
Just stumbled across my review here.. nothing has ever changed. Customer service never got back to me so the problems persisted (audio quality was terrible after using their tool). To my review here they told me to reach out to customer service which I had already done before.. hopeless cause

27 de noviembre de 2024
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Respuesta de Munch

We're sorry to hear that but we'd like to help. Can you reach out to our support team via the support icon on the bottom right of the website or via create@getmunch.com ?

Valorada con 1 estrellas sobre 5

The application itself is ok, customer service is terrible!

The application itself is ok, very basic. I found I wasn't using it very often as I ended up having to always go back and fix the edits it performed. Annual invoice came up, I cancelled and they charged me anyways. Have sent 3 emails with no response. Don't trust them.

20 de noviembre de 2024
Opinión espontánea
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Respuesta de Munch

We'd like to help! In the past there were cases in which users emails didn't get to our support due to email moderation policies by the mail providers. Could you please use the icon on the bottom right of our website (app.getmunch.com) to open a ticket with customer service? We'll refund your credit card for the payment.

Valorada con 5 estrellas sobre 5

A response to my email question…

A response to my email question concerning payment was quickly answered.

5 de diciembre de 2024
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Respuesta de Munch

We really try to provide the best support possible to our valued customers. Thank you for your feedback.

Valorada con 1 estrellas sobre 5

I feel like I wasted a lot of money on…

I feel like I wasted a lot of money on this app. It’s not very customizable or easy to edit etc. I had this for a while and barely use it it’s just not good for me and my needs. The clips it takes sometimes aren’t even the best ones out of the video so it’s pointless.

1 de agosto de 2024
Valorada con 1 estrellas sobre 5

:( not a good experience.

I was billed after removing my subscription. Also, I see that someone else opened this account, not me.

6 de noviembre de 2024
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Respuesta de Munch

We're sorry to hear that! Please contact us urgently at create@getmunch.com so we can investigate it and make sure you get refunded and your credit card is not used by anyone else.

Valorada con 5 estrellas sobre 5

I Loooove this app

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible.

I have more content than I can schedule to post. It's overwhelming in such a good way.

23 de octubre de 2024
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Respuesta de Munch

This is amazing to hear! Keep on Munching

Valorada con 1 estrellas sobre 5

French and Landscape mode are not good…

French and Landscape mode are not good to be used. I could not use any of the videos made by munch

31 de octubre de 2024
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Respuesta de Munch

We're sorry to hear that and we'd love to take a look and try to help. Feel free to reach out to our support team.

Valorada con 5 estrellas sobre 5

Munch is a must for my business

A super affordable service that streamlines my work process and makes me more productive and profitable. The user interface is easy to use and it allows me to quickly customize and adjust my content before I export it. The SEO intelligence when selecting clips from my long form content is so valuable for my business.

31 de octubre de 2024
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Respuesta de Munch

This is so great to hear! The SEO intelligence is actually one of our most popular features, and we're happy to hear it's helping you so much.

Valorada con 1 estrellas sobre 5

Looks good on the website and that's it

Looks good on the website, but the tools for finding good parts in long videos, captions and stock footage selection are awful. Video selection is doing so much nonsense, Stock Footage selection doesn't work most of the time and when it does, the selection ist just way off. They trick you into buying with their 2 sample projects, but you can't test it first with your own footage.

14 de septiembre de 2024
Opinión espontánea
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Respuesta de Munch

Sorry to hear that you feel this way. We'd love to hop on a product feedback call and hear more details if you'd be willing to share. Please reach out via create@getmunch.com

Valorada con 1 estrellas sobre 5

Got scammed and no support service to…

Got scammed and no support service to help.

29 de junio de 2023
Opinión espontánea
Logotipo de Munch

Respuesta de Munch

We're sorry to hear you're feeling this way. Our support team is actually very active and available. Please reach out to us and we'll do everything we can to make sure you're satisfied. You can reach us at create@getmunch.com or via the support widget on our site.

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