I've used Get Set Clean on and off over the past several years. On the whole, the cleaners have been brilliant, going above and beyond in terms of detail including covering points I hadn't mentio... Ver más
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Consulta las opiniones de los clientes
I couldn’t have run our Airbnb for three weeks while we were away without this team! I contacted them just days before my departure and they stepped in and sorted absolutely everything - from line... Ver más
We've been using this company for a few months, 2.5 - 3 hr cleans every fortnight. The first 4 or so cleans were fantastic and the cleaners were of a very high standard. However recently we've noticed... Ver más
La empresa ha respondido
We have used get set clean for over two years to help with our airbnb rentals when we're on Holiday. They have not let us down once and have always provided a cleaner on time and ensured that our hous... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Get Set Clean offers you cleaning services in London and Bristol area. Our house cleaning services are provided by experienced, efficient and trusted cleaners. Combat dirt with us!
Información de contacto
4th Floor 86-90 Paul Street, EC2A 4NE, London, Reino Unido
- 02035363616
- help@getsetclean.co.uk
- www.getsetclean.co.uk
4,7
Excelente
119 opiniones
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Get Set Clean have great customer…
Get Set Clean have great customer service, always a pleasure to deal with. Their cleaners are punctual and polite
29 de octubre de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Sarah,
Thank you for your kind review!
We appreciate this a lot and it means very much to us to see our efforts being recognised.
Alex
Great team and excellent service
We have had nothing but great service from the team from the very beginning. Communication is polite and clear. We have great continuity of cleaners all of whom are so lovely and clean really well, but equally they are great at covering holiday. Recommend very highly.
29 de octubre de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Kate,
We're so happy to hear you say this!
We only work with the most hard-working people we find, so we truly appreciate your review.
Alex
Reliable + trustworthy company
Reliable + trustworthy company. Have used them a lot. Easy to book. Cleaners always punctual and polite. Never cancel. Do a good job. Recommend.
29 de octubre de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Jane,
Thank you for your kind review.
At Get Set Clean we all work hard to make sure all of our clients are satisfied, so this is great to hear!
Alex
Highly recommended
I’ve been using GSC for about a year now and I’m really happy with them. I’ve had several different cleaners over that time and they’ve all done a really good job. The agency have been very flexible, friendly and polite. Highly recommended.
28 de octubre de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Lucy,
We are so happy to hear you say this!
Thank you for your kind words and review; they're very appreciated.
Alex
Outstanding Service
I used Get Set Cleans services for many years whilst living in London and found them to be the most reliable with outstanding customer service and impeccable cleans
27 de octubre de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Marc,
Thank you for your kind words.
We truly appreciate them as we work hard to maintiain high standards!
Alex
Time wasters
After the first booking they text to tell me they had no one available at the time I booked for.
They first told me no one was available and offered me a cleaner 4 hours after my original time requested, then afterwards I complained they used covid symptoms as the reason for the non availability, which is hard to believe as it was used after I complained.
Covid symptoms in winter is going to be very common .. maybe take tests like I do every week for work.
15 de octubre de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Kirsten,
Thank you for your feedback. We are sorry to hear you were dissatisfied with the services provided by the office staff.
The cleaner we would have sent you unfortunately presented with Covid-19 symptoms which meant that we could not send her and put your health in jeopardy.
We take the health of our clients and cleaners very seriously, which is why we decided that instead of sending an ill cleaner, we would offer you another cleaner.
Since our availability was tight, you were offered an alternative time on the same day with a different cleaner and also an alternative date too. You refused both.
Again we are sorry for any inconveniences caused and hope you can understand our decision to not send an ill cleaner to your home.
If you've got any more questions, feel free to contact us at info@getsetclean.co.uk and we will do our best to answer any queries you may have.
Hope this is helpful.
Alex
lovely cleaners did a great job!
27 de agosto de 2021
Opinión espontánea
Respuesta de Get Set Clean
Hi Billie, thank you for your kind words, they mean a lot! We've noticed that you've entered the wrong star rating however!
Highly recommended!
GSC have been cleaning my 3 bedroom house in Forest Hill for a couple of years and their service has always been impeccable.
Not only do all of their cleaners do a great job (in my experience), the team in the office are super friendly and helpful, and have often gone out of their way to alter pre-agreed cleaning dates with a couple of days notice when I have requested it (thanks again guys!!). They also always respond to any (rare) issues quickly, politely and with minimum fuss.
The account system on their website is excellent, but they never use it to avoid communicating via text if that's what the customer requests.
Based on my experiences, I would have no hesitation in recommending them for a regular domestic cleaning job.
16 de julio de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi Paul,
Thank you so much for your kind words; they are truly appreciated!
We are so happy to hear you enjoy our services and your recommendation means a lot to us.
Alex
Excellent service
Very good service from the start. The agency was communicative and responsive. All the cleaners sent were trustworthy and did a high quality job that went beyond the specifications. I would use this agency again at my next home.
27 de mayo de 2020
Opinión espontánea
Respuesta de Get Set Clean
Dear Orla,
Thank you very much for your kind review.
It means a lot to us and we greatly appreciated.
We await you getting in touch whenever you wish to start using our services again!
Get Set Clean Team
A brilliant experience
A brilliant experience right from the start...acquiring the app, booking and of course, quality of the cleaning. Excellent across the board.
19 de febrero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi Richard,
Thank you for the kind review!
We work hard to make your experience easy and enjoyable.
Alex
Get Set Clean did an amazing job for me
"Mihaela from Get Set Clean is such a friendly and lovely lady. She did an absolutely fantastic job for us and the house was sparkling when she left. Thank you!"
10 de febrero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi Kate,
Thank you for your review.
It is so great to hear that you enjoy our services and that you had a great experience with our cleaner!
Alex
The first clean we had exceeded our…
The first clean we had exceeded our expectations! Great job
10 de febrero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi there,
We are so happy to hear that you enjoyed our services!
We will continue meeting these expectations.
Alex
Very good cleaning company
Very good cleaning company. Used for years. Very reliable and responsive.
9 de febrero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi Alexandra,
Thank you for your kind review.
I means a lot to us when our clients recognise our hard work.
Thank you!
Alex
Poorly trained cleaners
I have been using the service for around a year. They started good, however once become comfortable with me as client start sending poorly trained cleaners.
They was working on 2 of my properties. First time I complained they refused to clean one of my property. Second time I complain they refused to clean my second property.
What is interesting, they think they are always right and client is always wrong, doesn’t matter what evidence you present. All poorly done jobs was fully charged and one even extra charged without any agreement. They simply collected money from account. Really don’t advise to use this service!
29 de enero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Dear Anna,
Please let us go ahead and clear up some misunderstandings in your review.
We only send cleaners to AirBnB locations who have AirBnB experience and are trained to execute even higher standards.
During your time with us, you had given us one AirBnB property and a personal property. After a few demands that were not expected from your part, we agreed together, in writing, that it would be best that you find someone else. We did not refuse to clean your personal property.
As for the other, AirBnB property, you let us know that you needed a booking for a specific date where we were fully booked. After letting you know this, you were the one to end our professional relationship, in writing. We did not refuse to clean your second property.
We try very hard to make sure that every client is pleased with their end results and our services, and we are very sorry to hear that you believe we have not tried hard enough.
As for the extra charge, please remember that we have your confirmation in writing to take the extra money out of your account, which we got before doing so. This extra charge was for an extra hour that the cleaner needed after your guests were unable to leave the property in an adequate state.
Hope this has made sense and that minor details have been remembered.
If you wish to speak about this further, feel free to contact us privately on info@getsetclean.co.uk
Kind regards
Alex
Very easy to deal with them
Very easy to deal with them. Good cleaner turns up ever week who does a good job.
15 de enero de 2020
Opinión espontánea
Respuesta de Get Set Clean
H there,
Thank you for leaving us a review.
It is greatly appreciated.
Alex
Excellent
I was recommended Get Set Clean by a friend. There has been outstanding communication throughout the company and excellent cleaning standards.
14 de enero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi Ty,
Thank you for your kind review.
We appreciate it a lot!
Alex
Respuesta de Get Set Clean
Hi Charlie,
Thank you for leaving us such a kind review.
We appreciate it!
Alex
Excellent service
Excellent service, great communication, worth it
7 de enero de 2020
Opinión espontánea
Respuesta de Get Set Clean
Hi Imelda,
Thank you for your kind review!
It means a lot us.
Alex
Great service and clear!
Our cleaner was great- promptly arrived, thoroughly cleaned, and met all expectations - highly recommend!
9 de diciembre de 2019
Opinión espontánea
Respuesta de Get Set Clean
Hi there,
Thank you very much for this kind review.
It is greatly appreciated!
Alex
Very good & professional
Very good & professional! The cleaner is doing an amazing job and the agency is very good at managing cleaners.
With other agencies I always had issues with a cleaner not showing up - Get Set Clean organsies a substitute (if feasible) whereas other agencies just do nothing. Excellent so far!
3 de diciembre de 2019
Opinión espontánea
Respuesta de Get Set Clean
Dear Thomas,
Thank you for recognising the hard work my colleagues out in to make sure every client is pleased.
It means a lot to us!
Alex
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