Get Set Clean Opiniones 

119
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've used Get Set Clean on and off over the past several years. On the whole, the cleaners have been brilliant, going above and beyond in terms of detail including covering points I hadn't mentio... Ver más

Valorada con 5 estrellas sobre 5

I couldn’t have run our Airbnb for three weeks while we were away without this team! I contacted them just days before my departure and they stepped in and sorted absolutely everything - from line... Ver más

Valorada con 3 estrellas sobre 5

We've been using this company for a few months, 2.5 - 3 hr cleans every fortnight. The first 4 or so cleans were fantastic and the cleaners were of a very high standard. However recently we've noticed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have used get set clean for over two years to help with our airbnb rentals when we're on Holiday. They have not let us down once and have always provided a cleaner on time and ensured that our hous... Ver más

Información sobre la empresa

  1. Servicios de limpieza

Información proporcionada por diversas fuentes externas

Get Set Clean offers you cleaning services in London and Bristol area. Our house cleaning services are provided by experienced, efficient and trusted cleaners. Combat dirt with us!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

119 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(119)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great cleaning company in London

Get Set Clean has been taking cared of my holiday renting cleaning apartment for a few months now and I couldn´t be happier. They send you pictures after every service, the communication with them is great and take action on any issue you may have. All my customers are very satisfied with the the level of cleanliness they provide and I have the intention of continuing with this company for many, many years to come !

28 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Ana,

Thank you so much for praising our staff like this!

We cannot begin to tell you how much it means to have our customers recognise our hard work and enjoy our services.

Alex

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Friendly staff

27 de noviembre de 2019
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Respuesta de Get Set Clean

Hi there,

Thank you for praising our staff!

It means a lot to us when our hard work pays off.

Alex

Valorada con 5 estrellas sobre 5

Get Set Clean exceeded my expectations!

I sought help from Get Set Clean when I’d had major surgery and my usual cleaner was on holiday. I can honestly say that they have exceeded my expectations. The online booking process was quick and simple, I received confirmation almost straight away and the cleaner allocated to me was excellent. I really can not recommend this company highly enough and will definitely be using them again.

18 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Tina,

Thank you for leaving us such a kind review!

It means a lot to us and it's great to see when all our hard work pays off.

Alex

Valorada con 5 estrellas sobre 5

Top cleans and great customer service

I have used other cleaning providers in London and have felt let down by the quality of the cleans however the GetSetClean cleaners always leave the flat spotless. The customer services are always on hand, and respond quickly, when I need to change the day/time.

15 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear James,

Thank you very much for letting us know that you enjoy our services.

We want to only supply our clients with the best work we can offer, and it's great to see when this hard work pays off!

Alex

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, proactive, professional and extremely reliable. Helpful and friendly. They are brilliant.

15 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Henneke,

Your review is appreciated a lot!

We try hard to make sure everyone is satisfied with our services, so this means a lot.

Alex

Valorada con 5 estrellas sobre 5

Solid & Reliable for AirBNB

After going through several other cleaning & linen companies for my AirBNB flat, GetSetClean has been a breath of fresh air. The cleaning is good and they are RELIABLE. So far, always turning up on time, getting the cleaning done and the linen in without fail. A huge weight off my mind after many failures of other companies that caused a lot of stress. The communication via their app (where you can track exactly where the cleaner is) and the central team on whatsapp is excellent, and any minor problems have been quickly sorted out. Highly recommended to other hosts.

11 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Richard,

Thank you so much for this review!

Our staff works very hard to ensure all clients are satisfied and it means a lot to see our clients enjoying our services.

Alex

Valorada con 5 estrellas sobre 5

Very reliable company, totally recommended

Very reliable company, I have used it multiple times and always meet my expectations I will recommend it without any doubt!!

5 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Diana,

Thank you very much for the review.

It means a lot to us to see customers genuinely enjoying our services!

Alex

Valorada con 5 estrellas sobre 5

Phenomenal attention to detail

Our usual cleaner with Get Set Clean is outstanding (one of the few cleaners I've ever encountered - well, one of two? - who is as compulsive about cleaning as I am). She is extremely thorough and actually has needed reassuring that the fact that she can't get our flat as clean as she would like is ok. (We are in the middle of massive building works and constantly coated in dust.)
She was on a well-deserved holiday so GSC sent two substitutes - and for extra time - because the flat was so exceptionally dusty and needed a complete clean to get it out of all the nooks and crannies. (The builders had left the doors to the bedrooms open while we were away - so loads of extra dust had got in.) The cleaners who were sent were miracle workers. The flat was cleaner than I'd imagined possible.
Oh, and the office is extremely accommodating and helpful as well.

1 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Jen,

We are delighted to hear that you enjoyed our services!

We try to send cleaners that will be best suited to each client, and it is great to hear when we have done this well.

Thanks again.

Alex

Valorada con 5 estrellas sobre 5

Excellent one-off house clean from…

Excellent one-off house clean from pleasant and very thorough worker. Worth every penny!

1 de noviembre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Brian,

Your review is very kind and we deeply appreciate it.

It means a lot that you enjoyed our services so much!

Alex

Valorada con 5 estrellas sobre 5

Excellent service and great…

Excellent service and great communications from the team, very happy to use Get Set Clean!

29 de octubre de 2019
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Respuesta de Get Set Clean

Dear Cassie,

Thank you for the review; it means a lot to us that you enjoy our services.

Very kind of you!

Alex

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very responsive, very reliable. Have been using Get Set Clean for years now in several flats and would highly recommend them.

29 de octubre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Eran,

Thank you for the kind review; it is greatly appreciated.

Means a lot!

Alex

Valorada con 1 estrellas sobre 5

Extremely shady company

Extremely shady company. Do not give them your card details!! I left my old flat and contacted them to cancel the fortnightly clean in November 2018. Two months later I was contacted by the new tenants to tell me a cleaner his turned up randomly, so I called them again alarmed to tell them to remove my details. I've twice since received emails saying they've been trying to take payments from my card for other cleans!!
Luckily I've had a new card since then or I'd have been charged for cleaning at a flat I no longer live in!
Don't trust them, Its extremely shading and alarming that they're ignoring my requests to cancel this/remove my details

7 de octubre de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Sarah, thank you for the review. Your feedback is appreciated. We apologize for this inconvenience, however, we wish to clear up this misunderstanding. The last time your card was charged was in October 2018 for the last clean you had with us.
We then had a client register with an identical name to yours. This meant that we accidentally sent a cleaner to the wrong address, aka to your old address and not to this client's current address. Upon realizing the mistake, cleaner was sent back and no one was charged for this job since this was a mistake from one of my colleagues in the office. You then contacted us to let us know that you wish for us to remove all of your details from our system. We complied, removing your known details.
We later realized that you had used three different emails for your account. We did not remove them all when this first mistake happened as we were unaware of these different attached emails. We simply did not know these all belonged to you.
Later, we accidentally sent you emails meant for a different client with the same name as you. Your card was never charged either time you received these emails. We simply sent a message to one of your emails that we had not yet removed. We, of course, did not try to charge your card, as our current client's card is recorded in our system. We tried to charge our client's card and when that failed, accidentally sent you a message about the failed transaction instead of sending it to our current client.
We hope this has made sense and that you have understood where this went wrong. Please feel free to contact us at info@getsetclean.co.uk to let us know if this misunderstanding has been cleared up. We have made sure to now remove all three emails you had used from our system.
If you do have any more questions regarding this, you can contact us at any time at the same email.
Kind regards
Alex

Valorada con 3 estrellas sobre 5

Mixed review...

We've been using this company for a few months, 2.5 - 3 hr cleans every fortnight. The first 4 or so cleans were fantastic and the cleaners were of a very high standard. However recently we've noticed the standard has deteriorated with harder to reach areas being missed. I fed back and a different cleaner was sent, however today I've had to redo the vacuuming and mop greasy residue off the floors. We've cancelled our regular clean as I can do it myself for the next month or so - not sure if we'll use them again though.

24 de febrero de 2019
Opinión espontánea
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Respuesta de Get Set Clean

Dear Katherine,

We are very sorry to hear that you have been currently dissatisfied with our services.

We can only apologise you feel so.

We will work even harder than we are right now to ensure that consistent services are provided continuously.

Thank you for your feedback; it is appreciated.

Alex

Valorada con 5 estrellas sobre 5

Great cleaning service

Great cleaning service. Flexible and efficient

13 de noviembre de 2018
Opinión espontánea
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Respuesta de Get Set Clean

Hi Helen,

Thank you for the kind words.

Means a lot!

Alex

Valorada con 5 estrellas sobre 5

Brilliant Cleaning Firm

Get Set Clean (and Tatiana in particular) are firdt class. Always a brilliant job, happy to rearrange bookings around my diary, and a grest price. Very highly recommended.

9 de noviembre de 2018
Opinión espontánea
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Respuesta de Get Set Clean

Dear David,

Thank you for the review.

Very kind of you!

Alex

Valorada con 3 estrellas sobre 5

Some good things but could do better

Some good things but could do better

Based on reviews, I have tried Get Set Clean over the past 2 weeks, there are positive things about the company and I may just have been unlucky, but will not be using their services going forward.

Positives:
- They went through a lot of effort to send a cleaner at a time that suited my work schedule for the first clean
- the cleaner was nice, on time, and did a great job
- their website is easy to use
- once an issue happened the following week (see below), they were very apologetic and responsive by the phone and email

Negatives:
- I was not told that the cleaner that was sent to me for the first time would not be providing the service going forward, so I explained things in detail and was planning to give my keys from the second clean. I learnt only after the first clean was completed that I would have a different cleaner going forward- Had I been warned, I would have rather waited and got the same cleaner from the first time to be able to explain things only once, take time off work to be present only once etc
- I asked if there was any way for me to stick to the initial cleaner but was told that it was not possible, which i can understand, and given assurance that the next cleaner would come on the day/time agreed. I followed up by sending directions for the cleaner through the website.
- in spite of the assurance received from the company and the exchanges by emails and through the website, the cleaner didn't show up on the day. I lost 2h of work waiting and having to come back early to clean as I had guests arriving in the evening.

All in all, I may have been unlucky and I think that if you can get the right cleaner from the first time, the company may actually be good. However for me a 50% no turn up rate out of two cleaning sessions, whatever the reason, is not OK so I have decided to switch company.

31 de octubre de 2018
Opinión espontánea
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Respuesta de Get Set Clean

Dear Amélie,

We are very deeply sorry for your experience with us.

As we mentioned in our email regarding this, unfortunately this was an event we all would have rather avoided.

Thank you for your review nevertheless.

Alex

Valorada con 5 estrellas sobre 5

Get Set Clean is wonderful

Anna was wonderful she cleaned the house just as I would and was very polite.
I look forward to having her back every two weeks.
I love using Get set clean as they are always accommodating and helpful for any requests I have had.

2 de marzo de 2018
Opinión espontánea
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Respuesta de Get Set Clean

Hi Siobhan,

We appreciate your kind review a lot; it means a lot to us when happy customers get to tell us just how much they enjoy our services.

We'll be sure to pass on the good words to Anna.

Alex

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