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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before... Ver más

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Valorada con 5 estrellas sobre 5

I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up... Ver más

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Valorada con 5 estrellas sobre 5

the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Ver más

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Valorada con 1 estrellas sobre 5

The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... Ver más

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Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Tienda de vitaminas y suplementos

Escrito por la empresa

VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

They worked tirelessly with me based on…

They worked tirelessly with me based on needing methylated vitamins, wanting to add things above the profile they already created based on physicians suggestions. Easy to take and digest. Use them!

9 de mayo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Marie,

Thanks so much for your lovely review. Methylation can definitely be confusing, and I'm glad that our team has been able to craft your formula to ensure it is a fit for your unique needs! We love that you are so involved in your health and were able to bring practitioner suggestions as well. I know that your account is on pause at the moment but we'll be in touch next month to confirm if you need any additional modifications before we resume your account!

Valorada con 5 estrellas sobre 5

Highly Recommend …

We are so thrilled that we were recommended to this company. We love our vitamins. My husband and I are both feeling better. They are very responsive when you contact them. And they truly care about holistic health.

8 de mayo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Amber,

We're so happy that you both are experiencing the benefits of your custom formulas - we love being able to support people like yourself on your health journey! If you need any support with modifying your formula as your health goals evolve, please don't hesitate to reach out!

Valorada con 3 estrellas sobre 5

Paid two months of subscriptions

Paid two months of subscriptions, estimated time range was wrong twice.
Parcel is now in the Netherlands, going to Germany and then bound for the UK.
Meaning I will have paid nearly three months of subscriptions for a parcel over three months late.
The excuse by VitaminLab?
We are moving warehouse so everything is slow.
Won't be using their services again.
Oh, I also requested a refund if my order is not fulfilled by a certain date, turns out, they were waiting to send my order in a bulk shipment.
Meaning I waited TEN (10) DAYS for my order that was already completed and packaged, to be sent with some others.
They really make you feel special eh.
Can't imagine I'll be getting my £240 order before the third billing cycle ends, laughable really.
Date of experience?
The past three months.
Edit: They have waived my third payment cycle which I do appreciate, I'll move my rating from a one star to a three star for this, though I did have to ask for it.

8 de mayo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Michael,

Thank you for your feedback and for taking the time to modify your review following our communication. I completely understand the frustration with your delivery being slightly delayed (as discussed, your order is about one week behind schedule). I'm glad we were able to clarify that your order was not delayed due to being sent as a bulk shipment, and was sent the day after it had completed production in our facilitiy. We send shipments daily, and do not hold back packages to wait for others to send. Unfortunately, with new laws impacting US border and custom patrols, certain packages sent to the EU do now have to take a longer route as we cannot send them via the USA.

I'm glad we were able to find a solution here, and we are looking forward to you having the chance to try your custom formula!

Jo James-Bacon
Head of Customer Experience
VitaminLab

Valorada con 5 estrellas sobre 5

the ability to custom blend my…

the ability to custom blend my supplements is a game-changer!
first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift!
secondly, to get just the right amount without having to take 7+ different tablets daily (my blend is only 1 per day, but has the same amounts of each one) is so much easier to swallow--pun intended.
but as a company, they are top notch in communication with me regarding any changes needed in my formula, payment methods, or anything else.

1 de mayo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Jared,

Thanks so much for taking the time to leave us a review. It's awesome to hear that you've been able to simplify your supplement routine and reduce your daily capsule count. As always, we're here to help with anything you ened in regards to your formula, don't hesitate to reach out :)

Valorada con 5 estrellas sobre 5

I’m totally blown away by VitaminLab as…

I’m totally blown away by VitaminLab as a company on every level. Everyone I talked to, was incredibly knowledgeable, helpful, and friendly. They helped me figure out exactly the blend that I wanted and couldn’t have been more supportive. I’ve been taking multivitamins for years and this is the first time I have one that really works for me and that I really like. Big, big, thanks.

2 de abril de 2025
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Respuesta de VitaminLab

Hi Rob,

Thanks so much for your awesome review! We love knowing that our team has been able to support you in creating a custom formula that works for you. Please don't hesitate to reach out if you need further support.

Valorada con 5 estrellas sobre 5

Likely will be lifetime customer

Well first off it's the obvious fact that I can customize my own personal supplement with MANY different things, including multiple vitamin and mineral forms each. Secondly the custom service I quite literally couldn't ask more from, very understanding and even knowledgeable. Kind as well. My only real gripe is the obvious amount of time it takes to go from ordering to getting to your door step but at the same time I completely understand why it takes that long. I'd rather they take their time, do it high quality and be more of a "guaranteed" time line rather than to give an unrealistic one and cause disappointment

2 de abril de 2025
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Respuesta de VitaminLab

Hi Brandon,

Thanks so much for your kind works and your feedback. I really appreciate your patience in receiving your formula and your understanding that to do what we do at the quality we are committed to, it does take a bit more time! If you ever need further support in modifying your formula, our team is here to help!

Valorada con 5 estrellas sobre 5

Thank you

Thank you, Vitamin Lab. I needed custom vitamins after a surgery and it was impossible to find what i needed. Vitamin Lab makes custom compositions possible. I’ve felt more energy and like my vitamin and mineral needs were being supported. I like the benefits so much that I’ve stuck with them and worked with their team to adjust my blend to meet my new goals.

1 de abril de 2025
Opinión espontánea
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Respuesta de VitaminLab

Thanks so much for taking the time to leave us a review! I'm so glad that your custom formula has been beneficial for you following your surgery and that your energy levels have increased - we love to hear this! Thanks for letting us be a part of your health journey, and if you ever need additional support, our team is always here to help.

Valorada con 5 estrellas sobre 5

I had an outstanding experience with Talia

I had an outstanding experience with VitaminLab, thanks to the amazing support from their consultant, Talia. She was super informative and helpful, sharing great insights about specific ingredients. What stood out was how she took the time to research my questions to make sure I got accurate information. She also followed up quickly, and her customer service was fantastic! I highly recommend Talia and VitaminLab to anyone looking for high-quality, personalized vitamins with truly caring and knowledgeable support.

27 de marzo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Thanks so much for your feedback, Steve! We're thrilled to hear that your experience with creating a custom formula has been so exceptional. We love being able to support you on your health journey and our team is always here for anything you need.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Valorada con 5 estrellas sobre 5

Great company

I have been doing business with vitaminlab for the past four years. Due to my special medical condition, my doctor suggested the vitamins that I should take, and rather than taking 12 pills, vitaminlab makes custom pill for me where I only need to take two and only what I need. Talia at the customer service is an unbelievable asset to the organization.

14 de marzo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Thanks so much for your kind words! We love to hear that using a custom formula is making it simpler to streamline your health goals. Talia is a rockstar and we're glad she has been able to support you.

Valorada con 5 estrellas sobre 5

Karolina has been instrumental in…

Karolina has been instrumental in helping me formulate the perfect vitamin blends while aligning with my vision. From start to finish, she provided guidance and structured clear pathways to simplify the process. Her expertise and business acumen have been invaluable, and I can't thank her enough.

Now, as the owner of a wellness center, I’m excited to explore customized solutions for my patients. I look forward to the next phase of this journey!

Nicoletta Rasizzi, BSN,RN

11 de marzo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Nicoletta,

Thank you so much for taking the time to leave us a review! We are so glad to work alongside incredible practitioners such as yourself and support in bringing personalization to your practice. Our team is here to help at anytime!

Valorada con 5 estrellas sobre 5

Unique experience for personalized vitamins

The consult was very helpful and very personalized. Listened to my health concerns and suggested the right vitamins. It’s great to have all my vitamins all in one. The capsules are smaller than I thought so they are easier to swallow.

4 de marzo de 2025
Opinión espontánea
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Respuesta de VitaminLab

Thanks so much for your great feedback. We love that you are finding the benefits in your custom formula, and that the capsule size is making it enjoyable for you take. If you need any additional assistance with modifying your formula, our team is always here to help!

Valorada con 5 estrellas sobre 5

Vitamin Lab is professional, informative, and very generous with their time. Would highly recommend.

Talia and the team at Vitamin Lab are incredibly helpful from start to finish. I was recommended them from Life X DNA in Australia after I obtained my DNA Methylation results from them. Talia has continued to answer all of my (extensive) questions, offers free consultations, and they take the stress away from ordering and condensing your personalised vitamin protocol.

Shipping from Canada to Australia is not an issue at all and is very efficient.

Would recommend Vitamin Lab to everyone.

20 de febrero de 2025
Opinión espontánea
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Respuesta de VitaminLab

Thanks so much for your kind words, Harry! We are so excited for you to begin with your custom supplement formula. If you have any questions or need support with your formula as your health journey evolves, our team it always here to help :)

Jo
Head of Customer Experience
VitaminLab

Valorada con 1 estrellas sobre 5

I was a long time client and I finally…

I was a long time client and I finally got fed up and cancelled my subscription after dealing with this awful girl Mackenzie. There is no renewal notification. I can’t even easily login to look. You’re automatically billed whether you need more or not. I USED to be contacted before hand and when I mentioned that, I got a ridiculous and confusing response about policies. None of which are accessible to me until they use it to justify their billing error. The product itself is fine. It’s just VERY overpriced for what you are getting and the hassle of dealing with people who bill you with no notification then when you ask why, begin to recite policies you’ve never seen or been provided is ridiculous. Support your local vitamin shop and get away from these condescending people. Ironically Mackenzie is STILL sending me emails justifying her bad behaviour. No one at the company is listening or dealing well with customers. Their system is broken.

13 de febrero de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Lindsay,

My name is Jo and I am the Head of Customer Experience for VitaminLab. Your case was brought to my attention, and I was the one who sent the follow up response to your email last week however I'm not sure if you have had the chance to view my reply. I apologize again for any confusion regarding the terms of your subscription. Our billing systems have been the same since you began your subscription in 2020 and are clearly laid out in the terms and conditions which are presented upon purchase and available publicly on our website. I apologize if these were overlooked during your purchase and I will pass on the feedback to our team to have them present in additional places on our site to ensure they are easy to locate. As requested, we did refund your payment without issue.

Mackenzie is a long term employee and consistently supports our customers at a very high level with exceptional customer service. I am sorry you were not pleased with our policies, however as mentioned in my earlier response, the verbal abuse and profanities you aimed at Mackenzie in your cancellation request form are not something we tolerate within our business. We wish you all the best on your health journey and if you’d like to connect directly to review or clarify any areas of confusion I can be reached at 1-888-948-4360.

Valorada con 5 estrellas sobre 5

I’m thankful for VitaminLab

I’m thankful for VitaminLab. I have FSHD, which has no known treatment, but a French study showed that a mix of antioxidants could reduce progression or even improve function. While research continues, I decided to try this myself. No other custom-supplement company offers the combination of vitamins and ingredients I wanted to get in order to match the French study’s ingredients and dosage. It took several weeks for my first shipment, but now that I’m on a regular schedule, it’s easy, simple, and slightly less expensive than buying high-quality versions of the ingredients individually. I am very thankful for VitaminLab!

9 de enero de 2025
Opinión espontánea
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Respuesta de VitaminLab

Hi Sam!

We are so glad to hear that your custom formula has been a success and allowed you to explore options to improve your health. If you ever need further support or to make any adjustments to your formula please don't hesitate to reach out - our team is always here to help.

Valorada con 5 estrellas sobre 5

My life has completely changed in…

My life has completely changed in taking VitaminLab vitamins. My migraines have disappeared and other health issues are resolved. During my consultation with Chanelle, she listened to my health concerns, summarized in an email our conversation after the call, and provided the best recommendations that led me to a successful health journey. I have been a customer for years and could not be happier with the results of taking these vitamins. Before being a VitaminLab customer, I was sick every week, not able to digest food appropriately, and seeing many doctors with minor success but never to resolution. I missed so much work that I could not keep my job. Seeking other jobs, I was fired within 6 months due to being so sick. It was a horrible roller coaster of bad health and not able to keep working. I am not an advocate of taking medicine, nor do I take aspirin or Tylenol. I am holistically focused. Chanelle continues to work with me each time I want another consultation to ensure I am on the right track. Sometimes additional vitamins are added to continue excellent health. I periodically get blood work from my medical doctor, which Chanelle reviews and incorporates the medical recommendations into my daily vitamin supplement. I will forever be grateful to VitaminLab and Chanelle's expertise in helping me be healthy!

7 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely poor process and customer…

Extremely poor process and customer service.
I was excited to find a way to get custom pills... I worked with my naturopath to create some on this site and placed the order...
I received an email that they were going into production..
Weeks later I received an email that I had to have a call with some nutrition counceller to determine if my order was valid.
So after the fake status updates and long processing time I now had to prove this order was safe?
I asked them to cancel it, it had already been so long it made more sense to just get some pills on amazon.
They replied with a threatening message they were going to still charge 20% even though they never even confirmed the order was 'legal' with their councellor - never mind produced or shipped anything...
Needless to say I am unhappy being charged 20% of a product they never even started to create or ship after weeks of delays to find out its not coming.

21 de noviembre de 2024
Opinión espontánea
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Respuesta de VitaminLab

Hi Eric,

I apologize that we were unable to fulfill this order for you. Due to Health Canada regulations, all Canadian customers are required to complete a quick call with our team of Certified Holistic Nutrition Consultants to review any custom compounded formula. This is noted during the checkout process, and an email was sent to you the day after your submit your order to schedule this call, as well as a follow up email a few days later, but unfortunately we never heard back from you. I apologize if these emails somehow did not make it to you. I recognize that by the time we were able to connect, you were not interested in completing the call to proceed with your order, and I apologize for any confusion or inconvenience this may have caused.

I understand you have been in communication with my colleague, and that she did explain the reasoning for the late cancellation fee, as initial work had already been completed on your order which is fully custom. Your concern regarding this was escalated to me, and it was approved to waive the late cancellation fee, with the entire amount refunded to you. I do hope that this resolved the situation to your satisfaction, however if you have any additional questions or concerns please do not hesitate to reach out to our team.

Kindly,
Jo James-Bacon
Head of Customer Experience

Valorada con 1 estrellas sobre 5

There is no satisfaction guaranty or…

There is no satisfaction guaranty or return/refund policy if you are unhappy with the product, even if it makes you feel ill. They have deceptive invoicing and have terrible customer service. The product is over priced, for better than $100 a month I can get a daily course of supplements that is not 6 pills that make me feel sick for at least 2 hours after taking with food as recommended. There are many other vitamin supplement companies out there to choose this company.

18 de septiembre de 2024
Opinión espontánea
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Respuesta de VitaminLab

Hi Jim,

I'm sorry for any disomfort you experienced from your formula. This can be common as your body adjusts to starting a new supplement routine, and we would love to work with you to modify your formula to ensure it does not cause any stomach upset. As noted in our terms and conditions and FAQs, due to the custom nature of our products we are unable to accept returns or provide refunds. However we are more than happy to provide you with a complimentary remake of your formula with modifications to help combat any side effects you are experiencing. I do see that this was offered to you and you were not interested - however if this changes in the future our team is here and happy to help with ensuring we find a formula that is a better fit for you!

Jo James-Bacon
Head of Customer Experience
VitaminLab

Valorada con 5 estrellas sobre 5

This company seems really receptive to…

This company seems really receptive to client concerns and has only been helpful in helping me solve my questions and concerns. Wonderful customer service!

30 de agosto de 2024
Opinión espontánea
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Respuesta de VitaminLab

Hi Sarah,

Thanks so much for your kind words. I'm thrilled that our team has been able to support you on your unique health journey! Please don't hesitate to reach out if you need any additional support, and we look forward to getting your next formula to you early next month.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Valorada con 5 estrellas sobre 5

Wonderful customized vitamins for your…

Wonderful customized vitamins for your DNA profile.

5 de septiembre de 2024
Opinión espontánea
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Respuesta de VitaminLab

Yay! We love that you are enjoying your custom formula. If you need any assistance or would like to modify your formula as all please don't hesitate to reach out to our team.

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