I had the same experience as most of you with this company. I call BS on this company not only for “requiring” a certified letter to cancel in the age of technology or accepting a cancellation over th... Ver más
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Consulta las opiniones de los clientes
Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to... Ver más
La empresa ha respondido
Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a cert... Ver más
La empresa ha respondido
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone abo... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
Información de contacto
21031 Warner Center Lane, Suite D, 91367, Woodland Hills, Estados Unidos
- 8554474961
- customerfeedback@ghssecurity.com
- www.ghssecurity.com
Dawn was absolutely amazing and spent…
Dawn was absolutely amazing and spent the time to help me figure out my issue with the remote access for my cameras. She was very patient and stayed with me until we actually got it completed! she is amazing!!
29 de abril de 2019
Opinión espontánea
I have been a customer for two years
I have been a customer for two years. In general, the technology works. They used the video app xmeye, which was not integrated into the security system app and every time I saw the Chinese characters in the app I wondered if the app was adding malware to my phone. The work they did on the installation was poor. They damaged my windows installing the sensors - over drilled the holes and sensors were too long so looks like terrible. I decided to cancel my subscription and they told me I have to send in a letter telling them that I was canceling the service which I did. They told me that April was the last month and continued billing. After calling them they refunded the overbilling and canceled my subscription two weeks early. Not going to bother calling them back.
23 de abril de 2019
Respuesta de GHS Security
Jeff, I want you to know we value your patronage and appreciate the opportunity we've had to serve you. I was able to locate your account, and see that an account specialist has contacted you to resolve the issues described in this review; it appears that your issues have been resolved and your are satisfied with the solution we've provided.
I apologize for any frustration or inconvenience you experienced throughout this process, and sincerely hope that the resolution we have provided you is satisfactory.
If there is anything else we can do to assist you, please let us know by emailing customerfeedback@ghssecurity.com, and we would be more than happy to help.
Thank you for the opportunity to serve you,
GHS Security
GHS is the worst when trying to end…
GHS is the worst when trying to end your contract. I have been trying unsuccessfully to cancel their service for a month! I have not used the building the system is in for over two years but have paid the bill and now I do not remember the security password to access the account when calling. I have been told they would send me an email to cancel, never happened. I have been told twice a supervisor would call back, never happened. I am to the point now of ripping the equipment off of the wall and then maybe I can get a response. I will never recommend them to anyone!!!
22 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi, Jeremy. We apologize for any troubles we may have caused. May we have your phone number and the address associated with your system along with a detailed description of the incident emailed to web@ghssecurity.com so that we can further assist?
We hope to provide resolution ASAP, and again apologize for any inconvenience. Thank you. - Heather
Dawn did an excellent job
Dawn did an excellent job. Very patient and knowledgeable individual at her job. I recommend she be given as many jobs as possible because it is nice to have a patient tech. Thank You Dawn
18 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Anterryo. We're delighted to hear of your positive installation and sales experience! If you'll please E-Mail us with your account information at web@ghssecurity.com, we'd like to share your kind words with Dawn. –Heather
Cesar did a good good thank you
16 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Yolanda! We're delighted to hear of your positive experience with Caesar! If you'll share your experience with other friends & family, we would appreciate it!
Let us know if you need anything else; always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Great company and people
Great company and people, very professional, helpful and honest! I trust they will provide professional security for the family and I. Thanks GHS team!
16 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Tim. We're delighted to hear of your positive installation and sales experience! If you'll share your experience with other friends & family, we would appreciate it! Let us know if you need anything - always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Dawn was great
Dawn was great, fast, and efficient. She answered my questions and was pleasant.
Thanks Dawn.
15 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Amber. We're delighted to hear of your positive installation and sales experience! If you'll share your experience with other friends & family, we would appreciate it! Let us know if you need anything - always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Caesar was awesome
Caesar was awesome. He explained everything and made the set up really easy.
13 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Gerald. We're delighted to hear of your positive installation and sales experience! If you'll please E-Mail us with your account information at web@ghssecurity.com, we'd like to share your kind words with Caesar. -Heather
Not able to connect with tech
Not able to connect with tech. to evaluate how to speed up our doorbell contact to our iPhone. We see a large time when we receive a notification and our ability to view the front door camera.
8 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Jack,
Thank you for being a valued customer of GHS, and for providing us feedback in the form of this online review. We sincerely apologize for any and all issues you’ve experienced with your system equipment, and will do whatever necessary in order to ensure whatever problems you’re experiencing are rectified.
I have located your account and expedited your request to receive more information on how to speed up your doorbell; notes on your account indicate that a representative from our Technical Support Department has called you to assist, but was unable to reach you and left a voicemail.
We are eager to bring you back to 100% customer satisfaction with the services we provide to you and your family. Please check your voicemail, call us back, and/or email me directly at hspencer@ghssecurity.com so that we can assist you. I hope to hear from you soon, and appreciate your patience as we work together to resolve the issues you’ve experienced.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there’s anything else that I can do for you while we work on a solution for you, please do not hesitate to reach out to me directly at hspencer@ghssecurity.com.
Here to serve,
GHS Security
Great service the cameras are awesome
8 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hello - We're delighted to hear of your positive installation and sales experience! If you'll share your experience with other friends & family, we would appreciate it! Let us know if you need anything - always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
I have had no problems with my system
I have had no problems with my system. When I have had any questions customer service takes the time to answer them. They are courteous and respectful.
5 de abril de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Sharon! We're delighted to hear of your positive installation and sales experience! If you'll share your experience with other friends & family, we would appreciate it!
Let us know if you need anything else- always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Dawn was great!
Dawn was great! She changed out all the batteries and was quick and efficient. Thank you a ton!!
22 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hello Garcia Family - We're delighted to hear of your positive installation and sales experience! If you'll share your experience with other friends & family, we would appreciate it! Let us know if you need anything - always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Ross was excellent
Ross was excellent. Very helpful and knowledgeable.
20 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Marqus. We're delighted to hear of your positive installation and sales experience! If you'll please E-Mail us with your account information at web@ghssecurity.com, we'd like to share your kind words with Ross. Thank you for the opportunity to serve you! –Heather, GHS Security
Ross was very professional and took…
Ross was very professional and took care all of our needs.
19 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hello, Cynthia! We're thrilled to hear of your positive installation and sales experience! If you'll please E-Mail us with your account information at web@ghssecurity.com, we'd like to share your kind words with Ross and his team. Thank you for the opportunity to serve you! –Heather, GHS Security
Ross did a fantastic job
Ross did a fantastic job! Was very helpful and friendly!
19 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hello Kevin! We're delighted to hear of your positive installation and sales experience with Ross! If you have time to share your experience with other friends & family, we would appreciate it!
And please always let us know if you need help with anything else; we are here for you! Always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Best alarm service I’ve had
I’ve been with dealing with dishonest companies before like ADT and brinks but GHS has been there always and treat me like family. Tech was very nice
16 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hello, Jesus! We're thrilled to hear of your positive installation and sales experience! If you'll please E-Mail us with the name of your tech, and your account information at web@ghssecurity.com, we'd like to share your kind words with our team. Thank you for the opportunity to serve you! –Heather, GHS Security
taking care of business
Ross took care of everything we needed and taught me a couple of things I didn’t know about our alarm system. Very cordial.
15 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Rocio! We're delighted to hear of your positive installation and sales experience with Ross! If you have time to share your experience with other friends & family, we would appreciate it!
And please always let us know if you need help with anything else; we are here for you! Always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Great company with great customer…
Great company with great customer service truly appreciate the cool 2gig panel they put on the wall and all of the added features that I can do with my phone from unlocking my door to raising my garage door to adjusting my thermostat and turning my lights on and off .
15 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hello Richard! We're thrilled to hear of your positive customer service experience with us! If you have time to share your experience with other friends & family, we would appreciate it.
And please always let us know if you need help with anything else; we are here for you. Always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Ross is very nice and sociable
Ross is very nice and sociable. He explained everything in detail and is very experienced. I have asked that he continue to service our home for any security reason. Thanks Ross...
14 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hello Nemmie! We're delighted to hear of your positive installation and sales experience with Ross. If you have time to share your experience with other friends & family, we would appreciate it!
And please always let us know if you need help with anything else; we are here for you. You can reach us via email at web@ghssecurity.com - be sure to include your account information and phone number for fastest service. Thank you for the opportunity to serve you! -Heather, GHS Security
Both technicians were awesome
Both technicians were awesome. I just wished that the first technician that came out (Caesar) would have asked about where he mounted a wire before he did it. We had another tech come out and remove wire. Other than that everything was fantastic!!
14 de marzo de 2019
Opinión espontánea
Respuesta de GHS Security
Hi Thomas. We're happy to hear of your positive installation and sales experience! If you'll share your experience with other friends & family, we would appreciate it!
If you require follow up as to the first technician, please email us with further details so that we can assist - always be sure to include your account information and phone number - and send via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
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