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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I required a rental property in between buying and selling a property. I used G&R for the few months until my new build was ready. I’ve had a horrific experience with a non desirable. The Property Man... Ver más

Valorada con 5 estrellas sobre 5

My sale was tricky and stressful, but Lewis was with us throughout. Diligent, professional and hugely supportive what a great estate agent! And a lovely person. The whole company are friendly and effi... Ver más

Valorada con 1 estrellas sobre 5

They rush through everything to bang out an advert. Made multiple errors on advert, made it live anyway and without telling me, thus misleading buyers. Appalling photo layout and strateg... Ver más

Valorada con 5 estrellas sobre 5

G&R recently sold our house. Sam Brunker was fab, his communication regarding viewings and feed back was informative and very professional. he kept us in the loop at all times. Charlene was our s... Ver más

Información sobre la empresa

  1. Tienda de artículos para el hogar

Información proporcionada por diversas fuentes externas

Online homeware retailer.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(152)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely brilliant Estate Agents!

Absolutely brilliant Estate Agents!! They took really great photos of our property and worked really hard to show viewers round and updated us the next day with feedback and sold our property. Claire was amazing with sales prgression and liaised with all estate agaents ion the chain and our solicitor and took all the stress out of the whole process so thank you Claire, Sam and all of the team at Gilbert and Rose whom I would highly recommend to help you sell and buy a property from Irene and David

27 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

So pleased we picked Gilbert and Rose, the whole process was brilliant, efficient and friendly. The house was sold in 2 days and completed in 2 months. We would recommend them to everyone, we were kept informed at every stage and nothing was too much trouble. Special thank you to Alfie and Michelle for giving that little extra and making the whole transaction stress free.

16 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

I sold my flat with G&R and Harry was great throughout. He even had to sell my flat twice!! He got viewings and offers within a couple of days of putting the flat on the market and offers soon followed.
Once agreed, Michelle dealt with the sales progression and she was brilliant from start to finish. We had constant communication and she was always making sure things were being done across the whole chain.
It has been a very long 9 months but I don't have a bad word to say about Gilbert & Rose, in particular Harry and Michelle.

23 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Estate Agency done differently - fantastic !

I would highly recommend Gilbert & Rose to anyone thinking of selling their home. These guys have broken the mould and offer a unique service that you won't receive from anyone else. Friendly, professional, fresh and exciting approach and all the team are just so enthusiastic and eager. They really invest themselves and make you feel special as a client. Absolutely loved dealing with them and they are brilliant at what they do and sold our house within 3 days.

Absolutely outstanding - a special thanks to Sam, Spencer, Erica, Ben and Katie - it was an absolute pleasure. Such a wonderful brand using new and fresh ideas - you are all so smart and your yellow marketing theme is so individual. We wish you all the success you deserve.

15 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best estate agent in Essex

I would highly recommend the team at Gilbert and Rose. From selling my home start to finish the service was absolutely exceptional. They’re really like no other estate agent I’ve dealt with in the past and made the estate agent I was buying from look like complete armatures.
Thank you so much to Perry and Michelle. Wouldn’t recommend anyone else x

24 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing experience

Despite reading many good reviews on here our experience with Gilbert and Rose was unsatisfactory. We purchased 2 throws totalling nearly £100. Both within 2 weeks have lots of bobbles and look tired and old already. Apparently 'they have not been used in the manner for which they are designed.' We found that the letter we received in return of our complaint was rude and unapologetic. We would not purchase from this company again. You have given small independent companies a bad name.

Further to your response, we are absolutely disgusted with your attitude towards our complaint. We have used the throws on our settee. We don't have pets and have only used them as a throw should be used to decorate our settee. Within our first use, there were masses of fluff on our wooden floor, this got worse and we felt it was unacceptable, hence the complaint. We have numerous photographs which prove the use and also the condition of the throws over the time we had them. It is clear that the sellers are unwilling to accept there could be any problems with their products. We realise this isn't getting us anywhere, and therefore we are drawing a line under it. It is our first negative review that we have written and we are all for supporting small businesses, but feel we've been met with a rude a presumptuous attitude.

7 de julio de 2020
Opinión espontánea
Logotipo de Gilbert & Rose

Respuesta de Gilbert & Rose

We do not normally respond to feedback on Trustpilot but in this instance we feel we must. The throws in question are a good quality brand that our customers are very happy with. We actually own a couple ourselves and one of them is more than 7 years old and is still in good condition despite being used regularly.
The throws in question were in possession of this customer for just 18 days before receiving the complaint. We were quite alarmed by the claimed condition of the throws and we wanted to see the damage for ourselves and raise the issue with the manufacturer.
It was immediately obvious from the extensive poor condition, that they had been mis-used. Both throws seemed to have suffered edge to edge damage and both were almost worn through in the centre. One also had a dark stain on it. This amount of damage could not have happened in 18 days if they had been used correctly.
We raised this issue with the manufacturer and their Quality Control dept agreed with our view. They also confirmed that they have had no complaints about this batch of throws.
It is with great sadness that we had to refuse a refund in this instance as it is the first time in 5 years that we have had to do this. We are a small family business doing our best to provide a good quality service and we take our feedback seriously. We do, however, have to draw the line somewhere to protect the business and we hope we do not have to refuse a refund for another 5 years or more.

Valorada con 5 estrellas sobre 5

Pleased

Very pleased with the throw ordered, great quality, a good price and happy with the delivery timeframe too.

6 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchase of a throw

Purchase arrived very promptly by Royal Mail. Item exactly as described, at a very competitive price. Highly recommended.

26 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. My tea lights were sent promptly, the communication about my order was great and the items arrived well packaged, safe and sound, and are beautiful. I couldn’t have asked for more! Thank you x

24 de junio de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fast delivery

Fast delivery, beautifully wrapped inside, but could use less plastic and perhaps use paper instead? Other than that, great service.

1 de mayo de 2019
Opinión espontánea

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