Glenigan | A Hubexo Product Opiniones 

Dawn has been really helpful getting us set up on Glenigan and getting the most out of it, very informative and always on hand to help

New to the energy Infrastructure sector, This is a very useful program.
Great for leads and all information on current projects.

Our account manager Dawn is fantastic!

We had a very poor experience with Glenigan. After a 12-month subscription that proved unsuitable for our business, we intended to let the contract end. Instead, it was automatically renewed for a further 12 months with no renewal reminder, no warning, and no opportunity to review the decision, despite a 90-day notice period being required.

When we raised a formal complaint, we were told that Glenigan does not send renewal reminders at all and that once the contract has renewed, cancellation is “not possible”, regardless of whether the customer had clear notice or provided informed consent.

Engagement with account managers was later referenced as implied consent to renew, which we strongly disagree with. Support or usage discussions are not agreement to a further long-term financial commitment.

This approach places all risk on the customer and feels unreasonable and inconsistent with fair commercial practice. Based on both the product’s lack of suitability and the way the renewal was handled, we would not recommend this company.

Glenigan is an incredibly powerful tool that serves our needs excellently. Our account manager Tiff is very helpful, friendly and quick to assist. Would highly recommend.

Last year, we were chased by Glenigans. Initially, we were sceptical, as we have seen a number of development tools like this fail to work, and found that the enthusiasm from the salesperson is not backed up by the sales or growth received.

After (name reducted) and agreeing on a 12-month contract to trial the system, we agreed to go forward with this. We stated that if it worked, we would continue (who wouldn’t continue with a winning solution?!). It became apparent from the start that it was an uphill battle. We contacted many project contacts to express our interest and chased up. We continually had no responses, some of the email addresses bounced back, some telephone numbers were not accurate.

After 6 months, we became totally disillusioned with the Glenigans system. We advised our Account Manager that we would not be going ahead with the renewal as we were no getting results, and our use of it tailed right off to zero.

With a little more than a month left to go, we submitted a cancellation request. The Account Manager, ( name reducted)then contacted us back quickly, pointing out a clause stating we needed to submit the cancellation in writing 3 months in advance. The clause sent to us stated there was a rolling subscription unless three months' notice was given of any cancellation. He could clearly see we were unhappy with the results we were getting, and instead of recognising this at the three-month cancellation stage, and advising us to get the cancellation in on time, he clearly kept his head down to lock us in for a further year. At no point did he contact us to discuss the renewal. His email was also enthusiastic to mention that he would be ‘supporting us until February 2027’.

So what do we think of the system? It may be summed up as follows:
• We were promised that it would work, with time. It hasn’t.
• We found issues with plenty of old email addresses, contacts and telephone numbers.
• Contacting names on the system were met with stone-walling, no response.
• Glenigans are only interested in bankrolling you, and not supporting you if its not working for you. Don’t get caught out like we did. We agreed a 12 month contract and have ended up being low-balled by a cancellation contract term.
• This experience already cost us around £5k (small contractor) for zero return, and looks like they are trying to low-ball us into paying another year, despite us continually telling them (name reducted) that it wasn’t working and we wanted out.

Learn from our mistake, save yourself the money and don’t get caught out by Glenigan’s ‘lock-in’ period!!

Dawn has been a great help since we joined Glenigan, always at the end of an email when required and responds quickly.

All questions are fully answered and she's really helped to explain and assist in targeting fresh prospects.

I had a great meeting with Dawn whereby she provided me with a beginner's guide to Glenigan. I'm now able to navigate around the site with confidence due to comprehensive her training was.

Great call with Ciaran today, showed me ways to gain valuable information quicker and easier. Has great knowledge of the platform, looking forward to catching up next time.

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave me some very useful insider tips for reaching out to contacts. I especially love that he kept the training very constrained, and didn't try to teach me the FULL platform in one go! I came away feeling capable, and that I could achieve what I'm aiming to with Glenigan

Professional and proactive!

As account managers go, Ciaran is one of the best- he has a real enthusiasm for the product and delivers information in an efficient and straightforward way

Dawn provided an easy to follow demonstration tailored to our business needs and answered all our questions.

Dawn is so knowledgeable and has really help us set-up Glenigan in a way that's going to best for our business. Thank you.

We have been using Glenigan for years providing great service and up to date project and contact information. A great tool to be up to speed with what live projects are around.
Glenigan offers training at interval for our staff to get optimal benefit of their service.

Ciaran was really good and knowledgeable we’ve only had the initial call but it sound like you get a lot of help to assure and make sure we get the most out of the system.

Tiffany has been an outstanding account manager throughout our partnership. Her support has been invaluable, particularly during times of internal change and strategic shifts. We truly appreciate everything she has done for us over the years and wish her continued success.

Dawn is helpful and friendly, she also has a lot of patience. I don't often have to reach out for help but when I do it's easy to set up a meeting and Dawn is always happy to help.

Have a lovely Christmas Dawn!

Great training session with Ciaran!
Very useful information given

Great training session with Dawn today; much better understanding of how to use the software! Thank you :)