Received the wrong product (Alchemy's fault, not GlitterGoth - right box sent, wrong product inside box!) & cannot fault GlitterGoth's customer service in rectifying the error. Top notch communicati... Ver más
GlitterGoth
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Consulta las opiniones de los clientes
Would recommend Glittergoth to anyone. Very wide selection of Alchemy Gothic Jewellery and other items to choose from at various prices to suit your pocket. You are sure to find something that is to... Ver más
La empresa ha respondido
This is a new Alchemy pendant in a medieval/steampunk style. It looks a little like an orrery with concentric metal rings pivoted at 90 degrees to one another. The rings can lie flat or be out of plan... Ver más
First of all, wonderful packing! I have experienced at proper web-shopping site once that I got Alchemy Gothic product completely naked (without their official packages) in a normal envelope! When I... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We work hard to make sure our customers have a no-hassle, no-stress shopping experience. With prompt customer service, free shipping offers across the globe and guarantees on all our items, we are happy to provide you with the Alchemy Gothic jewellery you want, and to assist you immediately if anything goes wrong.
Información de contacto
Reino Unido
- sales@glittergoth.co.uk
- www.glittergoth.co.uk
beautiful necklace, very good service
Thank you for the very good service, I love my bat necklace and the lovely present, Thank you very much!! Chris de Weerd, The Netherlands
17 de noviembre de 2016
Opinión espontánea
Excellent Service
Received the wrong product (Alchemy's fault, not GlitterGoth - right box sent, wrong product inside box!) & cannot fault GlitterGoth's customer service in rectifying the error. Top notch communication and refund processed quickly.
Would 100% recommend shopping from them, and will be using them again myself in the future.
Thank you!!
13 de septiembre de 2016
Opinión espontánea
Fantastic order experience!
These guys know what they're doing, good products, great detail and information included. I don't often buy from new websites, but I'm so glad I did!
10 de mayo de 2016
Opinión espontánea
Great service and Quality.
Great customer service, loved the necklace I bought. Would definitely recommend.
25 de abril de 2016
Opinión espontánea
Respuesta de GlitterGoth
Thank you Tracey, we're so pleased to hear you enjoyed our service.
If I can be of any assistance to you,either now or in future, please do not hesitate to contact us.
Many thanks and best wishes,
Abi Bertram
The GlitterGoth Team
Excellent
Product was exactly as expected and nicely wrapped. Delivery was super speedy and I received it the day after purchase !
Just in time for the weekend, very happy :) Would defiantly shop from you again!
26 de marzo de 2016
Opinión espontánea
Respuesta de GlitterGoth
Hi Dara,
We are so pleased to hear how much you enjoyed your purchase. If I can be of any assistance to you,either now or in future, please do not hesitate to contact us.
Many thanks and best wishes,
The GlitterGoth Team
Good Product
Very pleased with the fast delivery and it's a good looking product, however the paint on it is a bit sloppy and the back where the battery box is completely uncovered.
8 de marzo de 2016
Opinión espontánea
Respuesta de GlitterGoth
Dear Elena,
Thank you for your review. I'm delighted to hear that you are happy with our service, and I will pass on your feedback with regards the quality of the product to Alchemy Gothic so that they can take action on future production.
Many thanks and best wishes,
Abi Bertram
GlitterGoth Sales
Best shop for Alchemy
Great customer service! There was a slight hiccup with my order, which was sorted very quickly. I got a refund for one of my items, (due to Alchemy discontinuing the item) which was processed and received the same day. They kindly gave me free postage too, even though my order (after refund) came to £14.99. Will shop with them every time.
28 de enero de 2016
Opinión espontánea
Respuesta de GlitterGoth
Hi Masahiko,
We are delighted you're so pleased with out customer service and that we could sort out the issue with the Hole In The head necklace for you.
We look forward to your future orders, and if we can be of any further assistance, please let us know!
Many thanks and best wishes,
The GlitterGoth Team
Great service!
First of all, wonderful packing! I have experienced at proper web-shopping site once that I got Alchemy Gothic product completely naked (without their official packages) in a normal envelope! When I opened the box from this shop, it was really beautifully packed so I nearly didn´t want to open it..! (and of course each product was packed in the Alchemy Gothic´s official bags with tag on some of them)
Only one thing I´m missing at Glitter Goth site is little more information. For instance, some of the products have only 1 or 2 pictures of them, and I have to really use my imagination to see how it supposed to be in real. This matter appears at all other shops who sell AG products on web, though.
Anyway, I really enjoyed shopping at Glitter Goth, and will definitely come back soon.
27 de enero de 2016
Opinión espontánea
Respuesta de GlitterGoth
Dear Sanae Yoshida,
Thank you for your review of our products and service. I'm delighted you enjoyed our wrapping, and that the products were to your satisfaction. We are working through improving our product pages by making sure each one has three images including, where possible, one that shows the piece on a model so you can get a better idea of scale, and we hope to have all that information available within the coming months.
Thank you again for your review, and if I can be of any assistance now or in future, please let me know and I will do my best to assist you.
Many thanks and best wishes,
Abi Bertram
GlitterGoth Sales
reliable shopping site
Yes I was a bit worried seeing recent review being months or years ago. I received items finally, within time it claimed. So, good, considering it being cheaper than official website.
20 de enero de 2016
Opinión espontánea
A perfect, wonderful ring
The ring is really amazing! All details are very accurate and great to look. If you also have the bracelet and the necklace it's perfect!
18 de enero de 2016
Opinión espontánea
Respuesta de GlitterGoth
I am so glad to hear how much you've enjoyed receiving the Dr Rosenstein Ring, and that our service has been so satisfactory.
If I can be of any help in future, please let me know and I'll do my best to assist you.
Many thanks and best wishes,
Abi Bertram
GlitterGoth Sales
Empyrean Eye Earrings
Such wonderfully decadent earrings and truly excellent service.
1 de enero de 2016
Opinión espontánea
Respuesta de GlitterGoth
Hi Kat,
I'm so pleased to hear your satisfied with both the earrings and the service. If I can be of any assistance to you in future, please don't hesitate to get in touch.
Many thanks and best wishes,
Abi Bertram
GlitterGoth Sales
Gorgeous gothic goodies galore.
On my first order from GG I was gifted a cheeky free item of jewellery. The free postage over £15 rocks, and the customer-service is top notch. Highly recommended!
23 de diciembre de 2015
Opinión espontánea
Respuesta de GlitterGoth
Hi Jack,
I'm glad to hear you are so satisfied with your purchase and the service we provided.
If I can be of any assistance to you in future, please let me know and I will be sure to help you to the best of my abilities.
Many thanks and best wishes,
Abi
GlitterGoth
quick delivery at a busy time!
bought christmas present, excellent quality and good price. fast delivery
21 de diciembre de 2015
Opinión espontánea
Respuesta de GlitterGoth
Thank you, Claire. I'm so pleased we could provide you with a good service at a price you like. If I can be of any assistance to you with future orders, please let me know and I will do my best to assist you.
Thanks and best wishes,
Abi
GlitterGoth
Respuesta de GlitterGoth
Thank you, Richard. I'm delighted to hear that everything was to your liking.. If we can be of assistance in future, please let us know and we'll do our best to help you.
Many thanks and best wishes,
The GlitterGoth Team
Excellent service, lovely pendant, great value for money
The seller's communication was brilliant, and she was extremely helpful. When I asked for the pendant to be sent special delivery, she sent it on trust, without waiting to receive the extra payment. A friend sent me a link to the GlitterGoth website for the particular item I wanted, a pentagram pendant with Swarovski crystal centre. Based on my experience, and having looked at the website as a whole, I will definitely be buying from them again.
14 de noviembre de 2015
Opinión espontánea
Respuesta de GlitterGoth
Thank you, Gillian. It's great to know our customer service is quick and effective. If we can be of any help in the future, please let us know and we'll do our best to assist you.
Best wishes, The GlitterGoth Team
Gorgeous unusual earrings
These are gorgeous! I bought them as a gift for Mam. She loves them - they're very 'Game of Thrones'! Might get a pair for myself...
2 de noviembre de 2015
Opinión espontánea
Respuesta de GlitterGoth
Thank you for your review Claire. If we can be of help, either now or in the future, please don't hesitate to get in touch and let us know.
The GlitterGoth Team
Great Tankard
The dragon handle tankard is amazing, great price on this website as its £70+ anywhere else, I bought one few months ago and loved it so much I bought another one, great speedy delivery and great packaging
5 de septiembre de 2015
Opinión espontánea
Respuesta de GlitterGoth
Dear Kate,
I'm delighted to hear how much you liked the tankard. Thank you for leaving GlitterGoth a review, and if I can be of any help now or in future, please let me know and I'll do my best to assist you.
Many thanks and best wishes,
Abi
GlitterGoth Sales
Excellent
First order from GlitterGoth, arrive super quick time,great communications.Exchange item with no fuss at all , and again sent it in very quick time.Will be using again :) :)
3 de septiembre de 2015
Opinión espontánea
Respuesta de GlitterGoth
Dear Mr Flanagan,
I'm delighted we could help you and get that exchanged item to you as quickly as possible. If I can be of any help, either with your current order or in future, please let me know and I will do my best to help you.
Many thanks and best wishes,
Abi
GlitterGoth Sales
Wonderful!
Excellent service! Easy to use website + ordering, fast shipping and wonderful items for sale. Love the earrings! Will definitely buy with again. A++++
21 de agosto de 2015
Opinión espontánea
Respuesta de GlitterGoth
Dear Kirsty,
Thank you so much. I'm delighted to hear how much you enjoyed our website and our products. If I can ever be of any help to you with any future orders, please let me know and I'll do my best to help you.
Best wishes,
Abi
GlitterGoth Sales
Really nice watch :)
This is a great watch and has a good size band. The leather, buckles and brackets are quite solid and i think it should last for quite some time. Very happy.
14 de agosto de 2015
Opinión espontánea
Respuesta de GlitterGoth
Dear Peter
I'm delighted to hear how much you enjoyed your watch. If I can ever be of any help to you with any future orders, please let me know and I'll do my best to help you.
Best wishes,
Abi
GlitterGoth Sales
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