Glossopawnings Opiniones 

Appalling customer service, I have a problem with my order and they are just ignoring me. Spoke to them after the order arrived and they told me I have everything but I do not…only when we put the awning up did we know.

I guess there is 2 aspects of this review. Firstly i ordered an awning carpet off the website which it allowed me to pay for but wasn't in stock. Secondly I received an email stating a refund had been made but no communication to say at least sorry for any inconvenience caused.

Never had anything LIKE this level of service…from anyone…anywhere.
From order to point of delivery 3 days! Incredible in these troubled times.
I wish all firms were like this. Point of sale, communications, couldn’t be better. It’s not for me to advise them on their business plan, but I would start with don’t change a thing.

Terrible after-sales customer service from Glossop Caravans. We purchased a Camptech Cayman awning, but upon first use, we found a rip in the side skirt and a missing curtain fixing clip.

While they did send a replacement skirt and a full set of replacement curtains, the new curtains were supplied with a completely different style of fastening clip that doesn't fit the awning rail at all. I have contacted them four separate times with photographic proof showing that the clips are incompatible, but they are now completely ignoring my emails.

Extremely poor communication and service—once they have your money, they wash their hands of you. Avoid.

If you are looking for an awning, don’t look further than these guys. Their prices are highly competitive and they stock a wide range of awnings and equipment to suit all needs.
However their greatest asset is their staff and owner who are such a helpful, friendly bunch. Their service and product knowledge are fantastic and nothing is too much trouble. When the awning we ordered didn’t fit our caravan (due to the production run of our caravan), they swiftly sorted the problem for us and even delivered it to site (not to mention giving a hand to put it up)
We 100% recommend Glossop Awnings!!!

Popped in looking for awnings. Had a look rd the vehicles too. The staff were so helpful and full of knowledge. Making sure we didn’t want for anything. Would definitely recommend coming here

We visited the store to purchase our first awning and as such we were looking for advice and guidance on what was best for our van. I can honestly saw it was an absolutely shocking experience. The store assistant was totally uninterested and he had very little knowledge and his colleague who I assume was the manager was equally as uninterested and had a very smug attitude. If you are looking to visit the store I wouldn’t bother, best take your money and business elsewhere.

I ordered a Quest Leisure Instant Utility and Storage Tent on Wednesday 23 July. Through the online chat helpline I was assured that this item was in the green rather than grey colour way.

The tent was delivered on Friday 25 July. When I opened the box that afternoon I discovered (1) that the tent was grey rather than green and (2) that the locking device was one of the legs was broken.

I took photographs of the damaged legs and emailed Glossop awnings that evening. On the morning of Monday 28 July I followed up this email through the online help chat. A member of staff advised me to forward my email to the warranty department. I received no reply from either of these email addresses.

On Saturday 2 August I replied to an email asking me to review Glossop Awnings on Trustpilot by highlighting my negative experience to date. On Sunday 3 August I received a reply to that email promising that I would receive a call from the aftersales department the following day to resolve the issue. I did not receive a phone call.

I followed up this email on 5 August and again on returning from holiday on Tuesday 12 August. Later that day I receive a reply from Daisy as follows: 'I have had a look into this and it came directly from Quest so I will need to ask them to collect this. What colour have you received? Would you you like them to get the correct colour sent to you?'

I replied to this email asking for a full refund on the same day. Over a week later and despite a further follow-up email asking for confirmation of when the faulty item will be collected and when I might expect to receive a refund I have not yet received a reply.

On Friday it will be four weeks since the damaged tent was delivered and I first flagged the problem to Glossop Awanings.

A really good range of different awenings setup to look at, no pressure selling and a really pleasant place to visit. Nicely presented and well kept and the staff were friendly too.

I’ve bought several items from Dominic at Glossop Awnings & their customer service is outstanding. Dominic has gone out of his way each time I’ve been looking for an item, searching their warehouse, sending me pictures, videos, link. I’ve had the best service you could wish for, thank you so much I wouldn’t use anywhere else, delivery super too.

Great setup at the show.

The chairs are very comfortable just what you need when you have been on your feet all day

Great service from Glossop Caravans especially Cameron in the Awning Sales Department. He answered all my questions and made it easy for me to buy the Awning. The delivery service was first class, from making the purchase on a Sunday by phone to delivery on Tuesday morning fantastic service. Thanks

Cameron was really helpful and took away the stress in purchasing and setting up our awning, really appreciated his knowledge and help thank you Cameron!

Spot on customer service 👌

We visited Glossop Caravans to get some camping chairs today. The range of equipment, caravans and motorhomes they have is amazing and the staff are always friendly and helpful.

Fantastic display of touring caravans Motorhomes and camper vans. An excellent shop with everything you will need for your trip away. Highly recommend a visit

Good selection of awnings on display and other accessories. Great help today whilst purchasing for our first caravan. Friendly and knowledgeable staff.

Love Glossop caravans ! Just trading in our 4th caravan with Glossop.
The sales team are fantastic and can’t do enough to help.
So friendly and have always got us the best deals .
Thank you !