Glossopawnings Opiniones 

101
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I guess there is 2 aspects of this review. Firstly i ordered an awning carpet off the website which it allowed me to pay for but wasn't in stock. Secondly I received an email stating a refund had been... Ver más

Valorada con 5 estrellas sobre 5

Never had anything LIKE this level of service…from anyone…anywhere. From order to point of delivery 3 days! Incredible in these troubled times. I wish all firms were like this. Point of sale, comm... Ver más

Valorada con 5 estrellas sobre 5

I’ve bought several items from Dominic at Glossop Awnings & their customer service is outstanding. Dominic has gone out of his way each time I’ve been looking for an item, searching their warehouse, s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Today we visited the awning department at Glossop caravans with some awning poles that had come apart. Dominic Pole cheerfully repaired the poles in a matter of minutes and demonstrated how we coul... Ver más


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(101)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from the entire team

Excellent service from the entire team, from start to finish! With having bought our caravan from the Glossop’s and having the extra discount, we couldn’t find better prices for our new Diamond awning! We can’t wait to put it up this weekend with the lighting, it will make a huge difference!! Thank you!

24 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Air awning

We bought a new awning. The guys in there were very helpful and knowledgeable. Can’t wait to be putting it up for the first time on our next holiday

23 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic deal & service, thank you

We purchased a new awning just over a year ago and although the awning was fine we felt we could do with having a bit more space, I rang Dominic in the Glossop Caravans Awning Dept who couldn’t have been more helpful, I explained what we wanted and he did me a fantastic deal including a new carpet, poles and storm straps, I wouldn’t hesitate in recommending Dominic and Glossop Caravans to anyone, thank you 👍

26 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed order on 29/04/25 still haven’t…

Placed order on 29/04/25 still haven’t received my awning. Have tried to call, no answer. Have emailed several times, no reply. Have messaged on Facebook, no reply. Have tried WhatsApp, no reply. Not sure what to do at this point, wouldn’t recommend based on my experience.

29 de abril de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Ordered the caravan awning

Ordered the caravan awning, heard nothing about delivery, so sent several emails, no reply, so phoned them, told me my awning was out of stock, and would take about 2 weeks to get ! Thanks for nothing ! Why did you not inform me of this delay, terrible customer service

22 de mayo de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Hi Alan,

We really do apologise for the delay, this certainly isn’t the experience we want for our customers. We appreciate your patience and your feedback, which helps us improve. Please don’t hesitate to reach out if there’s anything more we can do.

Best regards,
Glossop Awnings

Valorada con 5 estrellas sobre 5

Amazing Service

Purchased a Vango Air 360 Proshield sun canopy and carpet. Telesales lady was super helpful and answered all my questions. Matched a competitors price as promised on their website Received it all the next day.
What more can you ask for.

13 de mayo de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Hi Mr and Mrs Harrop,

Thank you so much for your kind words! We're glad our team could help and that your order arrived so quickly. We really appreciate your support – enjoy your new setup, and don’t hesitate to get in touch if you need anything else!

Best Wishes,
Glossop Awnings

Valorada con 1 estrellas sobre 5

Glossop took my order and the cash for…

Glossop took my order and the cash for an awning Porch extension from Outdoor Revolution and then ignored all communications and phone calls for two months. Finally received an email today after my sixth chaser to say the product is out of stock and now discontinued. I am now lumbered with an awning, bought elsewhere, that I bought on the basis of it being extendable with the porch, which is not now fit for purpose. I will review Outdoor Revolution separately, but the customer service from Glossop Awnings has been terrible.

14 de marzo de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Good Morning Peter,

We're very sorry to hear about your experience and completely understand your frustration. Excellent customer service is something we always strive to provide. We sincerely apologise for the delay in communication and for the disappointment caused by the product being discontinued. Please get in touch with us directly if there’s anything more we can do to help resolve the situation.

Kind regards,
Glossop Awnings

Valorada con 1 estrellas sobre 5

I was sent a message asking me to…

I was sent a message asking me to review my order, I haven’t received it yet and I don’t know when it is coming.

2 de mayo de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Hi,

Thank you for your message, and we're sorry for the confusion. We've looked into your order and can see that it was delivered the following day after your review. We hope it arrived safely and you're happy with it! If you need any further assistance, we're here to help.

Best regards,
Glossop Awnings

Valorada con 5 estrellas sobre 5

Great Customer Service

I ordered a CampTech sun canopy on Fri 2nd May - the next day the side panel set arrived and the main canopy arrived today, Sun 4th May. I had not paid for any special next day delivery, the standard free delivery option was included.

I had also messaged them via the chat option, re a request to match the price I paid to another sites price - they did this very promptly and refunded the difference. Great customer service and super fast delivery on a BH weekend, incredible, thank you.

4 de mayo de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Hi Patrick,

Thank you so much for your lovely feedback! We're so pleased everything arrived quickly and that we could help with the price match. Enjoy your CampTech canopy, and don’t hesitate to reach out if you need anything else!

Kind regards,
Glossop Awnings

Valorada con 1 estrellas sobre 5

Ordered an air windbreak on Friday

Ordered an air windbreak on Friday, but due to bank holiday it wasn’t getting sent until Tuesday for delivery on Wednesday, phoned up for tracking details on Tuesday, got tracking details, tracked on Wednesday to find out a time being delivered, no tracking, contacted Glossop who advised it was sent yesterday and will be delivered today, if not delivered then contact us later, call from Glossop letting me know it didn’t get sent yesterday as no room on van, had someone wait in all day for nothing, absolutely disgusting service

23 de abril de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Hi Brian,

I'm sorry to hear that your recent experience was not satisfactory. It can be challenging to process all orders immediately during the bank holiday periods.

Providing excellent customer service is very important to us, and we regret that we did not meet your expectations this time.

Best regards,
Glossop Awnings

Valorada con 5 estrellas sobre 5

Glossop awnings 5/5

Glossop awnings deserve 5/5 based on our experience. Staff there were helpful and cheerful both on the chat function and over the phone. They price matched a caravan awning immediately with no quibbles. They dispatched it the same day and the next afternoon it was up in the garden.

8 de abril de 2025
Opinión espontánea
Logotipo de Glossopawnings

Respuesta de Glossopawnings

Hi Deb,

Thank you for the fantastic review! We’re delighted to hear you had such a positive experience with our team, both online and over the phone. Great to know the awning was up and enjoyed so quickly—happy caravanning!

Kind regards,
Glossop Awnings

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