GO Outdoors - Bristol Opiniones 

3858
TrustScore: 5 sobre 5

4,8

Tramway Road, Bath Road, BS4 3DS Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Bristol

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Tramway Road, Bath Road, BS4 3DS, Bristol, Reino Unido

  • 01174 280761

4,8

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(3858)

35.808 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good vibe

Good vibe. Friendly. Served by Mariam.

6 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff were helpful from the offset…

Staff were helpful from the offset making my shopping experience an easy task, checkout staff member Mariam was very polite and helpful.

6 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Mariam was a great

Mariam was a great! Really helped when our members card wasn't coming up on the system.

6 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 2 estrellas sobre 5

Avoid Go Outdoors in Cribns Causeway on Sundays

This review is about the store in Cribbs Causeway, Bristol.

Experience during the week was amazing.

Experience on Sunday was awful. The youth contingent were rude, lazy and counting the minutes to get home. This store's Sunday crew need a shake up and some lessons in customer service.

5 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant staff!!

5 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer services from Jay

Great customer services from Jay helped me out with exactly what I was looking for
Thank you for your help Jay

1 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Easy 5 star review for Go Outdoors…

Easy 5 star review for Go Outdoors Bristol. I was served by Sarah and Karin who were superb. They were both incredibly polite, proactive and professional. Thank you both for your help and assistance. I'll definitely be using Go Outdoors Bristol more regularly because of the fantastic people who work there!

29 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Kate was lovely and really helpful

Kate was lovely and really helpful, also suggested a few places to take my boys on there mountain bikes. Will definitely be returning. 5* service 👍🏼

29 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Riding equipment

Came in on Sat, and Heidi was amazing at fitting my daughter with a riding hat and back protector. She was knowledgeable, very patient, and gave us excellent advice and was careful with ensuing the sizing was correct. Thank you very much for a such a great service!

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

MARIAM ★★★★★ shop assistant.

MARIAM ★★★★★ shop assistant.

all staff at gooutdoors brislington were friendly, but mariam went above and beyond. she shared her expert brand and fit knowledge in the hiking shoe section and didn’t hesitate to give her personal opinion based on her own experience, which was most welcome.

my son took over an hour (well over!) to make a tough choice between several brands, models and size options, but she remained patient and helpful to the end - and a sale!

she also gave advice regarding other departments, where we also shopped.

the only let down of our experience was that there is no in-store aircon, otherwise we would have stayed longer and carried on shopping. the ceiling fans were just recirculating hot air so it was actually cooler outside.

28 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Louis was really well informed about…

Louis was really well informed about the product we were interested in. He was friendly, efficient,helpful and reassuring thank you.

28 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We visited GO Outdoors to buy…

We visited GO Outdoors to buy everything we needed for our first camping trip, and honestly had no idea where to start. Karin and Heidi were absolutely fantastic from start to finish. They took the time to explain what we actually needed, shared their knowledge and recommendations without making us feel clueless, and made the whole experience enjoyable.

They were also incredibly helpful at the till, helped pack all of our purchases, and even assisted us in getting everything out to the car. It’s rare to receive customer service like this these days, and they really went above and beyond. A huge thank you to Karin and Heidi for making what could have been an overwhelming shopping trip so easy. Highly recommended!

28 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service at Go outdoors…

Fantastic service at Go outdoors Bristol, Tramways road today. Popped in for a last minute pair of hiking boots for The Lakes. Staff were welcoming and very helpful. Mariam was very knowledgeable when it came to purchasing the right size for the most comfortable fit. Really helpful staff also at checkout. I was able to use my membership card and was also able to pay in 3 with Klarna. Will be shopping here again for sure.

28 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Mia / Mariani / Dhruv

Mia, Mariani and Dhruv - what a team - really helpful, understanding and knowledgeable

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful with the fittings for…

Very helpful with the fittings for helmets!

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We had questions about the product we…

We had questions about the product we wanted to purchase, all answered in detail by Andrea who was very helpful and knowledgeable about the product.
A very positive shopping experience.

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Marysia was amazing very helpful and…

Marysia was amazing very helpful and very nice and super polite, 100% recommend this lady .

26 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

( GO Outdoors )

Later today me & my partner had the pleasure of being assisted by ( Billy ) from Go Outdoors.

He were polite, Informative, understanding & professional & helped us by getting the things we needed for our camping trip.

For that I highly recommend ( Billy ) & also thank him for his support & all round help.

If you’re going to ( Go Outdoors ) anytime soon in Brislington, Bristol.

I recommend you going to ( Billy ) due to the professionalism given.

Thank you

26 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Staff need more training in customer…

Staff need more training in customer service. The gentleman at the till, was arrogant, not interested and rude. Not sure if I recall his name correctly , Jay but he is not good at all! I don’t think he wants to be there! Never visiting that place ever again!!!

15 de junio de 2026
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

We do always aim to provide excellent customer service and we are disappointed to hear that this was not your experience on this occasion.

So that we can investigate we have sent an email to the address on your order requesting further details. Once we have received a response we will pass your comments on the the store's management team for improvements to be made.

Kind regards,
GO Outdoors Customer Care

Valorada con 5 estrellas sobre 5

Helpful team

Helpful team, pointed me in right directions for goods and Sarah and John were a great help with my membership card. Thank you.

22 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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