GO Outdoors - Bristol Opiniones 

3858
TrustScore: 5 sobre 5

4,8

Tramway Road, Bath Road, BS4 3DS Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Bristol

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Tramway Road, Bath Road, BS4 3DS, Bristol, Reino Unido

  • 01174 280761

4,8

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(3858)

35.808 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent bike purchase experience beyond expectations

I travelled to Bristol shop with my son looking for a kids bike today, but none size suitable bike was displayed. Aran was super helpful by going straight to the storeroom to bring 2 new bikes with different colours for my son to choose. What’s more, he did not want us to wait and decided to build the bike for us straight away. I could then pick up the new bike in 15 minutes in which I found it very grateful. He even brought the bike to the car park to demonstrate and teach me how to take out the front wheel of the bike and put it into my car nicely. It is truly beyond my expectations. Thank you for your help, Aran and I do believe that Aran’s quality can surely enhance the image of GO Outdoors. I highly recommend people to go to Go Outdoors Bristol to find Aran when you would like to purchase new bikes.

21 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service

Excellent support from Aran in the bike shop.

21 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

New head torch never arrived

Ordered a new head torch, received no communication about the order. Visited the shop in person after 8 days to chase the order and it’s fair to say staff were disinterested and couldn’t provide any update. Eventually advised by email I’d been given a refund, no confirmation that the item wasn’t actually available. Then received an email asking me to rate my purchasing experience!

10 de junio de 2026
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

We always aim to provide excellent customer service and is is very disappointing to hear that this was not your experience on this occasion.

We are disappointed to hear that you did not receive any communication about your order to eventually be emailed to advised you had been issued a refund.

Whilst we aim to ensure our stock files are accurately reflected, cancellations can occasionally occur due to stock discrepancies to which we are sorry that this has affected your order.

We appreciate you taking the time to share your feedback.

Kind regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Makes you want to Go Outdoors!

After completing my click and collect the store assistant Louis, asked if I required further advice, which fortunately I did. I was very impressed with his knowledge and experience across all my kit requirements  from boots, sleeping mats and especially tents. Makes you want to Go Outdoors!

19 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great visit to the Bristol store today

Great visit to the Bristol store today. I was helped by Louis who was extremely knowledgeable and interested in my trip, and able to answer all of my questions from walking boots to sleeping mats and tents. I really appreciated his time and enthusiasm.

19 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Found what I was looking for

Found what I was looking for. Good prices and helpful staff -- Marysia and Sarah.

10 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Not been to Go outdoors in Brislington…

Not been to Go outdoors in Brislington on a Friday afternoon for some time but it was nice to be served by Andy in the fishing section. Very helpfully a good knowledge on fishing products and to talk about recent trips to various lakes with in a hour from Bristol . 🐟👍

12 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We visited Go Outdoors in Brislington

We visited Go Outdoors in Brislington, Bristol today and the staff went above and beyond to help my mum and I and our camping needs. Billy, Louis and Jay were so professional, knowledgeable and friendly. Thank you.

16 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Visited the Bristol store shopping for buying our family tent setup

Visited the Bristol store shopping for a family tent, were served by Karin who was really helpful with us chosing the product we wanted and also navigated us through the current offers to help us get the best value for money with the product combination she helped us select. We ended up with an excellent deal which she held at the till ready for us to finish browsing and had fab follow up service with a later collection of part of our order. Can’t fault it!

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always enjoy shopping in thier stores

Always enjoy shopping in thier stores. Nice friendly staff too

29 de mayo de 2026
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely fantastic service today at…

Absolutely fantastic service today at Go Outdoors. I was looking for new walking boots and walking sandals for wildlife filmmaking expeditions and Kerrie could not have been more helpful. She gave me so much useful advice and nothing was too much trouble.

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Served today by Billy and his colleague…

Served today by Billy and his colleague (sorry didn't get her name), their advice and knowledgeable of the products was commendable. Thank you both for your outstanding customer service which is much appreciated these days.

12 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Haven’t been given full refund for…

Haven’t been given full refund for missing items

4 de junio de 2026
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

We’re sorry to hear your concerns regarding missing items and understand how frustrating this situation must feel.

Having looked into this, we can confirm that the items in question are not missing and are currently in store, ready for collection. We’ve also sent you an email to confirm this.

We apologise for any confusion caused and appreciate your patience. If you have any further questions, please don’t hesitate to get in touch with our customer care team.

Kind Regards
GO Outdoors Customer Care

Valorada con 5 estrellas sobre 5

Sarah & Aaron were very helpful

Sarah & Aaron were very helpful. Really happt with advice. Thanks

10 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent friendly staff

Lovely cheery help from Marissa (?) to find a new pair of hiking boots. Checkout staff very quick to open a new till when a queue of 2 developed! Excellent friendly staff.

10 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very Helpful Staff

I was searching the store for some walking trousers and not really being aware that there was so much choice with all the different makes, materials and styles. In short I felt lost amongst it all.
I cannot praise enough staff member Kat for all the help she gave me. She is extremely Knowledgeable and patient and a keen walker herself.
She picked out several types and styles with a short inside leg which I had great difficulty finding and I ended up getting exactly what I wanted.

Many thanks Kat

21 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went in for a tent and picked up a…

Went in for a tent and picked up a couple of other items. At the till we were served by Finn who was friendly and asked if we had a blue light card. Something I forget to ask about. We were chuffed to bits with the discount. Thank you Finn.

25 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff are really friendly and give…

The staff are really friendly and give great customer service. They've got it bang-on.

31 de mayo de 2026
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went to get final bits for our sons…

Went to get final bits for our sons Duke of Edinburgh Silver practice and the service and advice we got was first class. Kat was super helpful with finding trousers to fit my gangly teen, Mia and Kerrie were likewise helpful in finding the right food (my son is autistic and will only eat certain foods) and even the socks that needed to be right for him and his needs, we were assisted at every turn. Highly recommended store!

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent and helpful customer service…

Excellent and helpful customer service and great prices

30 de mayo de 2026
Logotipo de GO Outdoors - Bristol

Respuesta de GO Outdoors - Bristol

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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