GO Outdoors - Cambridge Opiniones 

1865
TrustScore: 4.5 sobre 5

4,6

Unit 4 The Beehive Centre, CB1 3ET Cambridge, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went in today looking for walking trousers. Sara helped me find trousers of the right length for me, that was really helpful as I didnt have my glasses. Sara also advised me on waterproofs and helpe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Cambridge

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Unit 4 The Beehive Centre, CB1 3ET, Cambridge, Reino Unido

  • 03443 876771

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,6

Todas las opiniones

(1865)

35.808 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Joe gave me great advice on a jacket…

Joe gave me great advice on a jacket for myself and my son today!

19 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience at the Cambridge store when Joe helped me chose sportswear. Joe was super helpful and guided me on styles & sizes to suit; he listened to my colour choices and was able to show me around the store. I liked that Joe highlighted sales and discounted items so l felt l got really good value for money. Well done! Great work, great team will definitely be back.

7 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful staff

Really helpful staff, at least 4 different staff helped us find things and made recommendations. Will definitely return.

14 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ross was an excellent help on footware…

Ross was an excellent help on footware and tills ! Lucas and crisis help also with my transaction. Overall great team and brands.

14 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely brilliant service

Absolutely brilliant service! I ordered online to pick up and pay in store, so that I could pay cash. It arrived promptly, staff rang me to discuss my order, and when I arrived to pick it up, the staff were extremely helpful and knowledgeable when I wanted to change items in my order.

1 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The best customer service in Cambridge

Visited this store today as I know my partner is a outdoor lover. I asked the gentleman upstairs to for his help deciding on what to get and I was extremely happy with his assistance. He answered all my questions and helped me to choose the best gift for my partner.

I will definitely return and recommend this shop to family and friends.

1 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Chris is incredible

We went to buy shoes and a pack for hiking, Chris was absolutely incredible in helping us. He is incredibly knowledgeable and we were so grateful for his insights and knowing about everything we needed to know to make decisions in our purchases.

5 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Veronika was brilliant!

Veronika was brilliant!
I needed a carry case for a sleeping mat as we had lost ours. She gave us one that a previous customer had left there as they didn't need it. It save me buying a whole new sleeping mat. Thank you so much! Above and beyond.

22 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We had a really helpful experience…

We had a really helpful experience today - Veronika was very knowledgeable about all of the camping products. Thank you very much!

20 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly, helpful staff

We are new to fishing, but had booked a last minute fishing trip. Felt completely out of our depth, but James gave us fantastic advice on budget friendly gear. Thanks so much for all your help and patience, was really appreciated!

14 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I found the music very distracting but…..

I found the music very distracting, it prevented me from thinking clearly. So, I asked the staff if they would switch it off for a few minutes. They did so. Consequently, I was able to select a Berghaus jacket and four pairs of Bridgedale socks in record time. If the music had been left on I would have left the store without making a purchase. Thank you guys!

3 de junio de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fabulous store with great staff

Fabulous store with great staff. Drew was so knowledgeable about what was needed for the DofE expedition and took me to the different parts of the store to find all the items that I needed. Super Experience! Go Outdoors are very lucky to have him!

6 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful and informative about…

Really helpful and informative about lots of different areas of carp fishing

6 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Product ready for collection on…

Product ready for collection on arrival, paid at desk & was in/out in 5mins✅

4 de junio de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

So easy to shop here.

I was met and greeted at the door by staff and directed to where my order should be collected upstairs. Staff had my product ready for collection and carried it down stairs. The staff assisted me at the till with updating my membership and card and even told me about my further NHS discount.

22 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Another great shopping experience

Another great shopping experience at Go Outdoors Cambridge. Thank you to Ryan who was really helpful and friendly today, providing excellent customer service and advice and I appreciated his patience with my endless indecision on which trainers to buy (readers - i bought both pairs 😆). Really happy with my purchase and experience in store 😀

23 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing staff

Amazing staff, so helpful, patient and friendly. Helped me and my baby find everything we needed, take things down to the till, pack everything and even out to the car! Thank you so much Veronika, Alex and Richie!! :)

22 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from James

Great service from James - helped me to choose a sleeping bag for my godson. All staff really welcoming and helpful

15 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Alex was very helpful

Alex was very helpful In helping us find my son his equipment for a DofE expedition.

10 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Bought water bottle go home filled with…

Bought water bottle go home filled with water doesn’t work will. Have to return it

8 de mayo de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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