GO Outdoors - Cambridge Opiniones 

1865
TrustScore: 4.5 sobre 5

4,6

Unit 4 The Beehive Centre, CB1 3ET Cambridge, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went in today looking for walking trousers. Sara helped me find trousers of the right length for me, that was really helpful as I didnt have my glasses. Sara also advised me on waterproofs and helpe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Cambridge

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Unit 4 The Beehive Centre, CB1 3ET, Cambridge, Reino Unido

  • 03443 876771

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1865)

35.808 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Not impressed

Was looking for a new fishing rod & reel at the Cambridge store, no one at the counter to help so ended up hunting for what I wanted, the rods were incorrectly marked up as Carp rods when infact they were Barbel rods and I ended up having to take a display reel off the shelf as there was still no staff available. I did mention this at the check out and was asked to mention it on my next visit, this could be weeks or months away. Not impressed.

8 de mayo de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff. Good range

3 de mayo de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

At Go Outdoors in Cambridge

At Go Outdoors in Cambridge, James, Oskar, and Alex Hils provided exceptional service that left me and my son feeling confident and grateful. Their expert advice on sea fishing, including practical tips on line systems, was delivered with impressive knowledge and teamwork. They went above and beyond, taking extra time to dismantle our rods and fit them into a travel case for easy plane travel. Their kindness and dedication made this a top-class experience—highly recommend!

5 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We were served by Verouika

We were served by Verouika. She was very helpful today in locating the things that we needed. Also, patiently answerd all our questions regarding the camping tent , mats etc..

2 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very Helpful Staff.

The assistant Veronika couldn't have been more helpful in helping me choose the right air tent for my needs. It was my first time visiting Go Outdoors Cambridge branch and as a result I found the service so good that I signed up for membership.

1 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

First visit.14.4 2025

This was my first visit to this store and I was a little disappointed at the lack of variation in some products and the fact there was no assistance in store.i would return to the store as it is nice and local to me and things might ha e improved.

29 de abril de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I had a fantastic experience at Go…

I had a fantastic experience at Go Outdoors thanks to Qing, who went above and beyond to help me. He was incredibly knowledgeable about all the products and took the time to build a new bike for my child. His friendly attitude, patience, and willingness to go the extra mile made the whole process smooth and enjoyable. It’s not every day you come across such genuine and dedicated customer service. Highly recommend Go Outdoors – especially if you’re lucky enough to be served by Qing!

29 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Best Customer Care

I was severed by Qing and he was very helpful and full of knowledge on all the products. He went that extra mile to help me.

24 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Chris was both knowledgable and helpful when helping me to select and fit hiking boots. Excellent.

19 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful. Ash went above and beyond to help us.

21 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service and great value …

I came in with my son to buy equipment for his bronze DofE. We were helped predominantly by Ryan who was really knowledgeable and endlessly helpful. I felt very confident in the advice that we were given and feel over the moon with the kit we bought. Ryan was also brilliant at making my son feel empowered by his choices and confident in how to use everything. We really couldn’t have asked for a better experience. We will definitely return. Thank you so much.

15 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Cambridge store always great

Chris at the Cambridge store was very knowledgeable and helped me pick the perfect pair of hiking boots! Always come back here for footwear.

19 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Veronica was very knowledgeable about the products (portable bbq)and was extremely helpful,
She was instrumental in my decision to purchase from GoOutdoors

12 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Perfect for DofE

Went to get my daughter the kit she needs for her DofE expedition. Lots of great options to choose from with really good prices. Alex did a great job.

13 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service from Ash and Owen

Amazing service from Ash and Owen! Ash went above and beyond with helping me resolve a difficult query, and Owen helped me find exactly the shoes I was looking for. First Class customer service

11 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

James and Jo + manager are fantastic

James and Jo + the manager didn't catch his name but they were all absolutely amazing. snapped my fishing rod in a session the day before and took to them after finding my membership number and sorting the computer stuff out i walk away with a brand new rod, massive thanks to them 3

12 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Chris over in shoes was very helpful…

Chris over in shoes was very helpful and knowledgeable. Great experience!

6 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant customer service

On March 28th I experienced fantastic customer service at the Cambridge branch. I was buying a lot of kit for a DofE youth group and took up a lot of the GoOutdoors staff time - but Navya and Ryan were super helpful and patient with me. I will definitely be coming back for my next big DofE shop!
Thank you both

28 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 2 estrellas sobre 5

Good prices but disorganised.

Good prices but disorganised.

Store was over cluttered and disorganised, especially the clothing section where clothes were in the wrong places making it hard to locate items as not on the correct rails and there was little space to move as rails/other products (e.g. bouldering matts) were blocking walkways.

23 de marzo de 2025
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service from the team at the cambridge store. Nothing was to much trouble we needed Pacific items and they were straight on it and knew where everything was. Definit recommend them 100%

28 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Cambridge

Respuesta de GO Outdoors - Cambridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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