Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... Ver más
La empresa ha respondido
Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she... Ver más
La empresa ha respondido
I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... Ver más
La empresa ha respondido
Needed to make a purchase of a new pair of walking shoes. Was assisted by a lady whose name I didn’t get I’m afraid but she was most helpful and had a great ability to interact with her customers. Alt... Ver más
La empresa ha respondido
Escrito por la empresa
Escrito por la empresa

Princes Gate Retail Park, CM20 2SU, Harlow, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Abi and Warren were so helpful and patient! Thanks so much.

Respuesta de GO Outdoors - Harlow
Found what I needed. Very helpful staff. Had to wait quite a while at the tills.

Respuesta de GO Outdoors - Harlow
The store was well stocked and staff were all really helpful. Jamie helped me find the right tent and took this to the til for me. Very helpful and great service! Five stars ✨

Respuesta de GO Outdoors - Harlow
Great store! Staff are very considerate and knowledgeable. Maddie on the tills was especially helpful getting me set up with membership.

Respuesta de GO Outdoors - Harlow
Was served by Abi, she was so lovely and very helpful. I needed help with my membership and she made it so easy!

Respuesta de GO Outdoors - Harlow
Really pleased with our visit
Excellent helpful service
Plenty of parking
Always a bonus with bulky items

Respuesta de GO Outdoors - Harlow
Visited the store at the weekend. I was served at the counter by Abi. She was very nice, informative and helpful. Very pleased with the service.

Respuesta de GO Outdoors - Harlow
I visited the store this morning and I was so very impressed with the service I received. Conner the store manager could see me looking a bit lost and asked what I was looking for , when I told him he paired me up with Dave who was really knowledgeable about the camping fridges and helped me choose the one right for me . Tamzin was on her way to a break but stoped to help me with sola showers and Dave on the till made my whole experience of Harlow go outdoors memorable by helping me with my oversized purchases . Thank you guys I will definitely be back

Respuesta de GO Outdoors - Harlow
Good amount of items in stock, nice to wander around. Friendly staff on checkout

Respuesta de GO Outdoors - Harlow
I was returning a defective item of clothing, as I entered the store, I was approached by a member of staff who ask me what my problem was I showed them the item with the issue and was told to get a replacement. On arrival back at the tills the member of staff was aware of my issue, they looked up my account found the transaction which turn out to be February process the exchange. Both members of staff were a delight to deal with and I don't think the whole event took much more than 5 minutes. What wonderful customer service

Respuesta de GO Outdoors - Harlow
I wasn't notified that my order had arrived in store so I had to spend time on the telephone trying to track it down, which i did eventually.
I returned the item as it wasn't suitable and I wanted an exchange at the same time but I was unable to.
I was informed as it was an online order they couldn't do that which I found unacceptable a nd ridiculous.
Not a very professional response.

Respuesta de GO Outdoors - Harlow
Had a very positive experience at Go Outdoors in Harlow. Staff were cheerful, helpful and polite.

Respuesta de GO Outdoors - Harlow
We were on our way to a Soul Festival and need a sturdy camping chair. Good variety avsilabke and eady to see the maximum weight capacity. Abi was very friendly and helpful. Checking my membership, ensuring that I was in date. She pointed out the directions to the toilet and kept my purchases safe behind the till.

Respuesta de GO Outdoors - Harlow
I needed assistance with my GO Outdoors purchase choice today and Leah was extremely helpful, professional and courteous.

Respuesta de GO Outdoors - Harlow
Paul - Bike repairs and customer service.
Paul is genuinely passionate about what he does. He is knowledgable, really cares about your bikes, he is thorough and will give you some really useful honest advice.
Honestly the best service I've had as a customer in a long while, he went above and beyond.

Respuesta de GO Outdoors - Harlow
The price was good and the item very good. The staff struggled to get the iPad to work but were still very polite

Respuesta de GO Outdoors - Harlow
Special thanks to Staff & Paul the Cycle "Technician" for checking over my son's bike, a previous purchase at Harlow branch of Go Outdoors. Absolute attention to detail and first rate advice and care of rider and machine.
Hope to purchase one myself asap !

Respuesta de GO Outdoors - Harlow
We had such an amazing experience with a member of staff that I only felt it fitting to write a review.
I needed new walking boots after wearing my old ones to an inch of there life! We were served by a young man called Caleb, he was so charming well mannered and extremely helpful, this young man was a credit to this store and if only more assistants were as helpful as him. I come away wanting to shop there again, as nothing was to much and I wasn’t rushed. Credit to this young man keep up the great work your going to go far in life. Thank you

Respuesta de GO Outdoors - Harlow
I went into the store to purchase some OS maps for my scout group. I needed 3 x OL6 and 3 x OL7 active maps. I was only able to find 1 on the display rack. I asked a member of staff for assistance and she returned from the stock area with the maps I needed. I then began queuing to pay. Leah saw that there was a number of people waiting and jumped on a till. A really pleasant experience and clearly someone that is happy at work and there to help. Great work Leah.

Respuesta de GO Outdoors - Harlow
Always grear customer service in the Harlow store. I placed my order outside the store and staff swiftly sorted out the order for me as it was a quiet time of day, so it saved me from having to return layer that day to collect. Full marks to the ladies in Harlow!!

Respuesta de GO Outdoors - Harlow
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.