GO Outdoors - Harlow Opiniones 

2341
TrustScore: 5 sobre 5

4,8

Princes Gate Retail Park, CM20 2SU Harlow, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed to make a purchase of a new pair of walking shoes. Was assisted by a lady whose name I didn’t get I’m afraid but she was most helpful and had a great ability to interact with her customers. Alt... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Harlow

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Princes Gate Retail Park, CM20 2SU, Harlow, Reino Unido

  • 01279 215817

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2341)

35.808 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Abi and Warren were so helpful and…

Abi and Warren were so helpful and patient! Thanks so much.

29 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Found what I needed

Found what I needed. Very helpful staff. Had to wait quite a while at the tills.

25 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The store was well stocked and staff…

The store was well stocked and staff were all really helpful. Jamie helped me find the right tent and took this to the til for me. Very helpful and great service! Five stars ✨

18 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great store with helpful staff

Great store! Staff are very considerate and knowledgeable. Maddie on the tills was especially helpful getting me set up with membership.

18 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Was served by Abi

Was served by Abi, she was so lovely and very helpful. I needed help with my membership and she made it so easy!

18 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Really pleased with our visit
Excellent helpful service
Plenty of parking
Always a bonus with bulky items

1 de julio de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Visited the store at the weekend. I was served at the counter by Abi. She was very nice, informative and helpful. Very pleased with the service.

11 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I visited the store this morning and I…

I visited the store this morning and I was so very impressed with the service I received. Conner the store manager could see me looking a bit lost and asked what I was looking for , when I told him he paired me up with Dave who was really knowledgeable about the camping fridges and helped me choose the one right for me . Tamzin was on her way to a break but stoped to help me with sola showers and Dave on the till made my whole experience of Harlow go outdoors memorable by helping me with my oversized purchases . Thank you guys I will definitely be back

12 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good amount of items in stock

Good amount of items in stock, nice to wander around. Friendly staff on checkout

11 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Return defective item of clothing

I was returning a defective item of clothing, as I entered the store, I was approached by a member of staff who ask me what my problem was I showed them the item with the issue and was told to get a replacement. On arrival back at the tills the member of staff was aware of my issue, they looked up my account found the transaction which turn out to be February process the exchange. Both members of staff were a delight to deal with and I don't think the whole event took much more than 5 minutes. What wonderful customer service

9 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

I wasn't notified that my order had…

I wasn't notified that my order had arrived in store so I had to spend time on the telephone trying to track it down, which i did eventually.
I returned the item as it wasn't suitable and I wanted an exchange at the same time but I was unable to.
I was informed as it was an online order they couldn't do that which I found unacceptable a nd ridiculous.
Not a very professional response.

25 de junio de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thank you for taking the time to leave your review.

We are sorry to hear that you did not receive email communication to confirm your order was ready, I have escalated this to the technical team to investigate further. We understand the frustration this has caused in chasing us to locate your order.

We do not offer an exchange service for online orders, which is advised on our website linked below:https://www.gooutdoors.co.uk/pages/customer-care/returns

For online orders, they must be returned and refunded and a new order placed. we apologise for the disappointment this has caused and hope that we can be of assistance in the future.

Kind Regards
GO Outdoors Customer Care

Valorada con 5 estrellas sobre 5

Helpful staff

Had a very positive experience at Go Outdoors in Harlow. Staff were cheerful, helpful and polite.

3 de julio de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Camping Chair Rescue

We were on our way to a Soul Festival and need a sturdy camping chair. Good variety avsilabke and eady to see the maximum weight capacity. Abi was very friendly and helpful. Checking my membership, ensuring that I was in date. She pointed out the directions to the toilet and kept my purchases safe behind the till.

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Leah was very professional

I needed assistance with my GO Outdoors purchase choice today and Leah was extremely helpful, professional and courteous.

1 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Paul - bike repairs (incredible!)

Paul - Bike repairs and customer service.
Paul is genuinely passionate about what he does. He is knowledgable, really cares about your bikes, he is thorough and will give you some really useful honest advice.
Honestly the best service I've had as a customer in a long while, he went above and beyond.

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Good item, relatively smooth pickup process

The price was good and the item very good. The staff struggled to get the iPad to work but were still very polite

10 de junio de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Special thanks to Staff & Paul the…

Special thanks to Staff & Paul the Cycle "Technician" for checking over my son's bike, a previous purchase at Harlow branch of Go Outdoors. Absolute attention to detail and first rate advice and care of rider and machine.
Hope to purchase one myself asap !

21 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We had such an amazing experience with…

We had such an amazing experience with a member of staff that I only felt it fitting to write a review.
I needed new walking boots after wearing my old ones to an inch of there life! We were served by a young man called Caleb, he was so charming well mannered and extremely helpful, this young man was a credit to this store and if only more assistants were as helpful as him. I come away wanting to shop there again, as nothing was to much and I wasn’t rushed. Credit to this young man keep up the great work your going to go far in life. Thank you

15 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Leah

I went into the store to purchase some OS maps for my scout group. I needed 3 x OL6 and 3 x OL7 active maps. I was only able to find 1 on the display rack. I asked a member of staff for assistance and she returned from the stock area with the maps I needed. I then began queuing to pay. Leah saw that there was a number of people waiting and jumped on a till. A really pleasant experience and clearly someone that is happy at work and there to help. Great work Leah.

16 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always grear customer service in the…

Always grear customer service in the Harlow store. I placed my order outside the store and staff swiftly sorted out the order for me as it was a quiet time of day, so it saved me from having to return layer that day to collect. Full marks to the ladies in Harlow!!

8 de junio de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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