GO Outdoors - Horsham (Express) Opiniones 

333
TrustScore: 4.5 sobre 5

4,6

UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Two incredible bargains. A down gilet, I don't think you can beat down for warmth at very low weight. Secondly I was fortunate having small feet to pick up a pair of fabric walking boots at an amazing... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Horsham (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

333 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(333)

36.115 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good selection for shopping

I found I was able to find & try on the coat I wanted without any problems followed by good service at payment.
I don,t like being greeted by someone as soon as I walk in the door as I feel that if I needed help I would ask.

21 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Rowan provided excellent customer service in helping me choose the right walking shoe. He was patient, cheerful and courteous.

24 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good deals

Good deals, lots of useful clothing and other goods, I always want to visit the store when out shopping.

23 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good products, good customer service.

As ever, good customer service alongside a pretty good range of products. Having purchased two pairs of walking boots a few years ago when the shop was Blacks, we were pleased to see some staff have remained. Ben sold us two more pairs of walking boots, and then I returned to purchase a Rab Jacket. The members scheme with its healthy discount is worth the £5 a year. Much bigger store now, with competitive prices.

18 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really knowledgeable and helpful staff

Really knowledgeable and helpful staff. Will definitely be going back for all our ‘outdoor’ essentials.

16 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The girl cashier was pleasant and with…

The girl cashier was pleasant and with a smile served me!

17 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Staff very helpful to find the style of…

Staff very helpful to find the style of overcoat i wanted

9 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were very helpful

The staff were very helpful

15 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Good service and quick

Good service and quick. Wanted some cross trainers and sales assistant on the case quickly. Came away with what I was looking for..

15 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service by Nick

Wow, what a fabulous place. Went in to have a look at lightweight walking shoes, to be met by Nick. He spent ages with me, discussing different shoes, soles, weight etc. So so knowledgeable and friendly. Not pushy at all. Was not in a position to purchase then, as meeting parents. However went back later with them, as dad wanted a few bits, and due to the amazing service I received from Nick, I said we should go to Go Oudoors. He ended up buying a fabulous waterproof coat, as well as a fleece. And signed up to their member club , as well as getting discount for being national trust member (all of which Nick had told me about). He was so happy with his purchases , and I will definitely be going back again, once I am ready to buy my shoes. Nick deserves to be praised for such incredible customer service, and spending so much time and attention to customers without pressuring them. 😀

30 de octubre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great products at great prices

7 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Customer Service.

My first visit to Go Outdoors was on 1st October ‘24 to buy new walking shoes. Georgia was a brilliant help and quickly found just the right shoes to fit my skinny feet…at a very competitive price!

Having received a members money off voucher, I returned to the store today to buy a new waterproof coat.

Again I had first class service this time from Sarah who found just the right coat to replace my old faithful!

The staff at this branch are super helpful with customer satisfaction their priority. Thank you girls!

The prices are very competitive too. I will be back.😀

5 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

The staff are very friendly and gave us…

The staff are very friendly and gave us all of the info we needed when we asked questions. Can’t complain at all

3 de noviembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff were helpful and knowledgeable

Staff were helpful and knowledgeable. Selection of clothes was great.
Thanks James for your help.

1 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Customer service brilliant

Customer service, staff are always so friendly and welcoming. Super helpful too, I’d lost my membership card but they issued me a new one and everything was brilliant. I also love how dog friendly the shop is too, sounds daft but it’s an important factor for me

30 de octubre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful Assistant

Lady Assistant was really helpful and went the extra mile. We thought you did not have my coat size, but she found one and pop out of the shop to catch us before we left to let us know. We were very happy and went ahead with the purchase

19 de octubre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent help and service from Cheryl…

Excellent help and service from Cheryl and the team today.

Many thanks for excellent service with a smile!

6 de octubre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Enjoyable and successful walking boots purchase

A friendly greeting and wide range of walking boots, some at exceptionally good discounts for GO Outdoors members, contributed to a very enjoyable and successful shopping experience. And not for the first time at this excellent store in Horsham.

25 de septiembre de 2024
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from James

Excellent service from James - thank you.

30 de septiembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff that went above and beyond.

28 de septiembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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