GO Outdoors - Lancaster (Express) Opiniones 

214
TrustScore: 5 sobre 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service from Simon and Ehsan in the Lancaster store. Great advice on kit needed for wild camping and DoE Gold. No hard sell just proper sound advice from guys who know their stuff and know... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited the Lancaster store today and was welcomed by Henry and Simon. I needed to return an item which I'd bought in a different branch (which must be a bit annoying) and they were very helpful.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Lancaster (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • New Street 17, LA1 1EG, Lancaster, England, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(214)

33.834 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient and very informative. Thanks guys

6 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding help and support

Thank you Simon for your help and outstanding support today!

4 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We were looking for hiking sticks and…

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake district. What a lovely shop and very friendly salesmen! Very happy customers from Belgium :)

29 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff!

Bought some hiking shoes in the Lancaster store. Served by Simon who was very helpful and friendly 😊

25 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boot purchase

Bought a pair of walking boots assisted by Henry who was both knowledgeable and friendly. Very happy with the service provided.

13 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful member of staff...

We were buying for my son's DoE expedition. Chris was very helpful, patient and knowledgeable and we managed to get everything we needed

20 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff and product choice

Great little shop with knowledgeable and helpful staff and a good selection of products for the size of the shop. I went in to ask about re-waterproofing my tent and Simon set me up with the products I needed and advised against ones that weren't required.

19 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Simon helped me return a faulty product…

Simon helped me return a faulty product and gave me advice on other alternatives. Very helpful

26 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly, knowledgeable and professional service

Friendly, knowledgeable, consultative and professional, Chris helped me to quickly find the right pair of walking shoes for my upcoming holiday. Highly recommended!

17 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent, friendly service by staff. Highly recommend.

Visited the Lancaster GO Outdoors Express store on 11/06/2026 and was served by Henry and Simon. Before visiting the store, I hadn’t had any prior experience buying camping gear and hadn’t really done any research online, so I wasn’t sure which would be the best gear for my specific needs and budget. However, when I visited the store last Thursday, Henry and Simon couldn’t have been more helpful. They were great in explaining the variations between the different products and their respective features, and which would be most suitable for my needs and budget. They even kindly provided a useful setup and packing down demonstration for some of the items that I had been unsure about, which gave me confidence in my purchase and was really helpful for when I used the gear whilst camping over the following weekend. Prior to visiting, due to it being a smaller ‘express’ store, I wasn’t sure whether it would have a sufficient range of products. However, I found that it had a solid selection, containing everything I needed- also including useful items which I hadn’t even thought about. During my visit, the staff were friendly, patient and knowledgeable. I would highly recommend visiting this store.

11 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service from Chinmaya. He was knowledgable, friendly and very patient!
Everything needed for my sons’ DofE expeditions was in stock and all reasonably priced.

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Chris when I was…

Great service from Chris when I was choosing a backpack for work.

He was friendly, helpful, and took the time to talk through the different options without any pressure. His advice made it much easier to find the right backpack for what I needed.

Really pleased with both the backpack and the service. Thanks, Chris!

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great help

Great help, excellent quality and very good value for money. Deffo recommend

7 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, the staff were very helpful and had a great wealth of knowledge.

7 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Knowledgeable, knew the specifications of the shoes they stocked including what would suit me best( width, early bunions etc). Also relative waterproofness between brands and quality differences.
Thankyou Simon

4 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I visited the Lancaster store today and received great customer service.

I visited the Lancaster store today and was welcomed by Henry and Simon.
I needed to return an item which I'd bought in a different branch (which must be a bit annoying) and they were very helpful.
I then enquired about different product which they were also very pleased to help with. In my opinion both members of staff went above and beyond to provide great service and they made my shopping experience a pleasant one. I would highly recommend the Lancaster branch of Go Outdoors to anyone looking for outdoor gear at competitive prices.
Thank you

2 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I went in to buy hiking boots

I went in to buy hiking boots for my next adventure and the staff gave great information on what boot and size I should get ended up with a nice pair of boots and good information

30 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly

I’m from Holland and Simon and Henry made me feel very welcome,2 friendly and helpful men.

27 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Experienced friendy staff

Simon and Henry were both very professional, knowledgeable and friendly and went the extra mile to find me the right boots. Thank you.

27 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

First of all can I say Lewis and Henry…

First of all can I say Lewis and Henry were working probably the hottest bank holiday of the year. They were in a good mood and helped me with my purchases would recommend class set of lads . So happy to have a go outdoors on my doorstep

25 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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